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Marketing, 22nd Edition will be available January 1, 2027.
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Marketing

By William M. Pride, O. C. Ferrell

21st Edition © 2025
Discipline:Marketing
Course:Principles of Marketing
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Pride/Ferrell's MARKETING, 21st Edition, helps students develop the knowledge and decision-making skills necessary to succeed in today's competitive business environment through its visually engaging and reader-friendly presentation of essential marketing concepts and strategies. Expanded coverage of business markets and buying behavior, marketing channels and supply chain management, retailing, personal selling and marketing analytics as well as practical applications and real-world examples enhance students' understanding. MindTap enhances student understanding with interactive features such as embedded quizzes, digital flashcards, company videos, an interactive marketing plan, practice exams and activities that are accessible on mobile devices, making it a convenient and comprehensive resource.

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AboutTable of contentsResourcesPricing & formatsRelated products

About this product

Pride/Ferrell's MARKETING, 21st Edition, helps students develop the knowledge and decision-making skills necessary to succeed in today's competitive business environment through its visually engaging and reader-friendly presentation of essential marketing concepts and strategies. Expanded coverage of business markets and buying behavior, marketing channels and supply chain management, retailing, personal selling and marketing analytics as well as practical applications and real-world examples enhance students' understanding. MindTap enhances student understanding with interactive features such as embedded quizzes, digital flashcards, company videos, an interactive marketing plan, practice exams and activities that are accessible on mobile devices, making it a convenient and comprehensive resource.

Two cases at the end of each chapter illustrate how to apply marketing strategies and concepts with examples from companies like Tillamook, Calendly, Salesforce and Gelson’s Market.

Organizational models at the beginning of each part provide a clear, visual tool for understanding the connections among the various concepts and topics.

Learning objectives at the start of each chapter present concrete expectations for mastery and guide students in the most important points to learn as they read the chapter.

A complete chapter summary reviews the major topics discussed and the list of important terms provides another end-of-chapter study aid to expand students’ marketing vocabulary.

Table of contents

Chapters

Cover Page
Title Page
Copyright Page
Dedication
Acknowledgments
About the Authors
Part 1. Marketing Strategy and Customer Relationships
Part 2. Environmental Forces and Social and Ethical Responsibilities
Part 3. Marketing Research and Target Market Analysis
Part 4. Buying Behavior, Global Marketing, and Digital Marketing
Part 5. Product Decisions
Part 6. Distribution Decisions
Part 7. Promotion Decisions
Part 8. Pricing Decisions
Appendix A. Financial Analysis in Marketing
Appendix B. Sample Marketing Plan for Star Software Inc.
Appendix C. Careers in Marketing
Appendix D. Marketing Analytics
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Part 1. Marketing Strategy and Customer Relationships

Chapter 1. An Overview of Strategic Marketing
Preview this section ↗
Chapter Introduction ↗
1-1. Defining Marketing ↗
1-1a. Marketing Focuses on Customers ↗
1-2. Marketing Deals with Products, Distribution, Promotion, and Price ↗
1-2a. The Product Variable ↗
1-2b. The Distribution Variable ↗
1-2c. The Promotion Variable ↗
1-2d. The Price Variable ↗
1-3. Marketing Creates Value ↗
1-3a. Marketing Builds Relationships with Customers and Other Stakeholders ↗
1-4. Marketing Occurs in a Dynamic Environment ↗
1-5. Understanding the Marketing Concept ↗
1-5a. Evolution of the Marketing Concept ↗
1-5b. Implementing the Marketing Concept ↗
1-6. Customer Relationship Management ↗
1-6a. Relationship Marketing ↗
1-6b. Customer Lifetime Value ↗
1-7. The Importance of Marketing in Our Global Economy ↗
1-7a. Marketing Costs Consume a Sizable Portion of Buyers’ Dollars ↗
1-7b. Marketing Is Used in Nonprofit Organizations ↗
1-7c. Marketing Is Important to Businesses and the Economy ↗
1-7d. Marketing Fuels Our Global Economy ↗
1-7e. Marketing Knowledge Enhances Consumer Awareness ↗
1-7f. Marketing Connects People through Technology ↗
1-7g. Socially Responsible Marketing: Promoting the Welfare of Customers and Stakeholders ↗
1-7h. Marketing Offers Many Exciting Career Prospects ↗
Chapter Review ↗
Key Concepts ↗
Issues for Discussion and Review ↗
Developing Your Marketing Plan ↗
Case 1.1. Apple Inc.: The Future of Retailing, Education, and Entertainment ↗
Case 1.2. Bombas: One Purchased = One Donated ↗
Chapter 2. Planning, Implementing, and Evaluating Marketing Strategies
2-1. The Strategic Planning Process
2-2. Establishing Mission, Goals, and Strategies
2-2a. Developing Organizational Mission and Goals
2-2b. Developing Corporate and Business-Unit Strategies
2-3. Analyzing Organizational Resources and Opportunities
2-3a. SWOT Analysis
2-3b. First-Mover and Late-Mover Advantage
2-4. Developing Marketing Objectives and Marketing Strategies
2-4a. Selecting the Target Market
2-4b. Creating the Marketing Mixes
2-5. Managing Marketing Implementation
2-5a. Organizing the Marketing Unit
2-5b. Coordinating and Communicating
2-5c. Establishing a Timetable for Implementation
2-6. Evaluating Marketing Strategies
2-6a. Establishing Performance Standards
2-6b. Analyzing Actual Performance
2-6c. Comparing Actual Performance with Performance Standards and Making Changes If Needed
2-7. Creating the Marketing Plan
Chapter Review
Key Concepts
Issues for Discussion and Review
Developing Your Marketing Plan
Case 2.1. Inside Tesla’s Strategy for Growth
Case 2.2. Crayola’s Colorful Marketing Strategy for the Digital Age
Strategic Case 1. Netflix Looks to the Future

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