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Frequently asked questions
What are Cengage's learning platforms?
Cengage’s learning platforms are where trusted content, powerful tools, and innovative tech come together to create an immersive learning ecosystem. MindTap, WebAssign, SAM, CNOW, and OWL are assigned by your instructor. They come with access to your eBook, assessments, homework assignments, and other learning resources.
How do I access my learning platform?
If you need help accessing your assigned learning platform (MindTap, WebAssign, CNOW, or more), check out our registration instructions.
Can I try before I buy?
Yes, all learning platforms allow for temporary access—a free trial period—based on the length of your course. This ensures you have access to course materials on the first day of class and know which purchase option fits your needs. Note: the first step to getting access is your instructor assigning you a platform.
How long will I have access to my eBook?
Cengage offers several access duration options. Our shortest access duration option is six months. Search for your eBook to review your options.
Where do I go for help?
Contact our support team and access our 24/7 FAQ library. Our Techcheck site will also show you the current status of our sites and platforms.



