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Contemporary Marketing

By Louis E. Boone, David L. Kurtz

20th Edition © 2026
Discipline:Marketing
Course:Principles of Marketing
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Discover a new perspective on your introduction to marketing course with the proven and innovative approach of Boone/Kurtz' CONTEMPORARY MARKETING, 20th Edition. A new chapter format outlines key topics and includes Assessment Checks to assess student comprehension. Real-life case studies, featuring Meta, Simon Property Group and Misfit Market, provide examples that deepen your understanding of marketing. This content focuses on practical skills, offering a comprehensive and engaging resource for teaching and learning. Students can learn with MindTap, which provides assignments, case activities, practice quizzes and flashcards to reinforce their understanding of marketing concepts. This package of resources is an effective teaching and learning experience. Instructors have access to resources such as Test Banks, Power Points and Instructor Manuals through the Instructor Resource Center.

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About this product

Discover a new perspective on your introduction to marketing course with the proven and innovative approach of Boone/Kurtz' CONTEMPORARY MARKETING, 20th Edition. A new chapter format outlines key topics and includes Assessment Checks to assess student comprehension. Real-life case studies, featuring Meta, Simon Property Group and Misfit Market, provide examples that deepen your understanding of marketing. This content focuses on practical skills, offering a comprehensive and engaging resource for teaching and learning. Students can learn with MindTap, which provides assignments, case activities, practice quizzes and flashcards to reinforce their understanding of marketing concepts. This package of resources is an effective teaching and learning experience. Instructors have access to resources such as Test Banks, Power Points and Instructor Manuals through the Instructor Resource Center.

Emphasis on real-world applications are included so students can develop a holistic perspective on contemporary marketing by effectively connecting theory with practice through real-world examples.

A Marketing Analytics Module introduces marketing analytics with algorithmically generated Excel Online assignments that help students conceptualize analytics in the real world.

Comprehensive teaching supplements include a Test Bank (4,000+ questions), Instructor's Manual, detailed lecture outlines, a solution guide, collaborative exercises and PowerPoint® presentations.

MindTap supports instructors with student assessment solutions. Organize assignments and evaluate student progress in real-time and with digital resources and tools.

Table of contents

Chapters

Cover Page
Title Page
Copyright Page
Approach to this Edition
Author Acknowledgments
Part 1. Designing Customer-Oriented Marketing Strategies
Part 2. Understanding Buyers and Markets
Part 3. Target Market Selection
Part 4. Product Decisions
Part 5. Pricing Decisions
Part 6. Distribution Decisions
Part 7. Promotional Decisions
Appendix A. Developing an Effective Marketing Plan
Appendix B. Financial Analysis in Marketing
Appendix Online. Your Career in Marketing
Appendix D. Marketing Analytics
Show more

Part 1. Designing Customer-Oriented Marketing Strategies

1. Marketing: The Art and Science of Satisfying Customers
Preview this section ↗
1-1. How Marketing Creates Utility ↗
1-1a. A Definition of Marketing ↗
1-2. Elements of Marketing Strategy ↗
1-2a. Marketing Mix Variables ↗
1-3. Five Eras in the History of Marketing ↗
1-3a. The Production Era ↗
1-3b. The Sales Era ↗
1-3c. The Marketing Era ↗
1-3d. The Relationship Era ↗
1-3e. The Social Era ↗
1-4. From Transaction-Based Marketing to Relationship Marketing ↗
1-4a. Using Social Marketing to Build Relationships ↗
1-4b. Developing Partnerships and Strategic Alliances ↗
1-5. Categories of Marketing ↗
Product Marketing ↗
1-6. Costs and Functions of Marketing ↗
Case: Airbnb’s Wanderlust Showcase ↗
Chapter Summary ↗
Key Terms ↗
2. Strategic Planning in Contemporary Marketing
2-1. Marketing Planning: The Basis for Strategy and Tactics
2-2. Marketing Plan Components
2-2a. The Marketing Planning Process
2-3. Industry Structure and Competition
2-4. SWOT Analysis
2-5. Portfolio Analysis–A Planning Tool
Case: Is Using the SWOT and BCG Matrix Important?
Chapter Summary
Key Terms
3. The Marketing Environment, Ethics, and Social Responsibility
3-1. The Marketing Environment
3-2. The Competitive Environment
3-3. The Political/Legal/Regulatory Environment
3-3a. Types of Regulatory Forces
3-4. The Economic Environment
3-4a. Stages of the Business Cycle
3-4b. Changes in Prices
3-4c. Unemployment and Income
3-5. The Technological Environment
3-6. The Social-Cultural Environment
Example #1
3-7. Ethical Issues in Marketing
3-7a. Ethics in Product Strategy
3-7b. Ethics in Pricing
3-7c. Ethics in Distribution
3-7d. Ethics in Promotion
3-8. Social Responsibility
Case: Misfits Market
Chapter Summary
Key Terms
4. E-Business: Managing the Customer Experience
4-1. Opportunities Offered by Digital Marketing
4-1a. Global Reach
4-1b. Personalization
4-1c. Interactive Marketing
4-1d. Right-time Marketing
4-1e. Integrated Marketing
4-2. E-Business in the B2B Market
4-2a. Electronic Data Interchange (EDI)
4-2b. Extranets
4-2c. Intranet
4-2d. Private Exchanges
4-3. Benefits of Shopping Online
4-3a. Competitive Pricing
4-3b. Access and Convenience
4-3c. Personalized Service
4-4. Challenges Created by E-Business
4-4a. Challenges Faced by Online Marketers
4-4b. How to Keep Your Own Information Safe
4-5. Building an Effective Website
4-5a. Establishing Goals
4-5b. Implementation and Interest
4-5c. Pricing and Maintenance
4-6. Factors that Influence E-Commerce Success
4-6a. User Experience
4-6b. Product Offering
4-6c. Checkout Process
4-6d. Revenue Maximization
4-7. Assessing the Effectiveness of an E-Commerce Site
Case: A Move from Brick-and-Mortar to Online-Only: Bed Bath & Beyond
Chapter Summary
Key Terms
5. Social Media: Living in the Connected World
5-1. What Is Social Media?
5-2. Social Media Platforms
5-2a. Social Networking Sites
5-2b. Social Bookmarking Sites
5-2c. Blogging Sites
5-3. How Consumers Use Social Media
5-4. Goals of a Social Media Marketing Campaign
5-4a. Increase Brand Awareness and Generate Leads
5-4b. Increase Revenue
5-4c. Improve Customer Service
5-4d. Manage a Crisis
5-4e. Develop Market Research and Customer Feedback
5-5. Measuring Social Media Marketing
5-5a. Measures of Activity
5-5b. Measures of Engagement
5-5c. Measures of Conversion
5-6. Creating Effective Social Media Content
5-7. Ethics in Social Media
5-7a. Respect Privacy
5-7b. Be Honest
5-7c. Be Accountable
Chapter Summary
Key Terms

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