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Business Communication: Process & Product

By Mary Ellen Guffey, Dana Loewy

9th Edition © 2018
Discipline:Business Communication
Course:Business Communication
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Provide a practical guide packed with the latest coverage of technologies to prepare students for success in today’s networked, hyper-connected digital-age workplace. The authoritative market leader trusted by traditional and online business communication instructors like you, BUSINESS COMMUNICATION: PROCESS AND PRODUCT, 9E offers breakthrough digital resources including "how-to" videos demonstrating expert writing techniques, expanded MindTap activities to engage students such as video activities in the YouSeeU app which allow for oral communication skills-based practice, scenario-based writing assessments within Write Experience app and updated Aplia resources with auto-graded grammar review and homework checking. Most importantly, the hallmark features that made this book the market leader -- abundant model documents, the 3-x-3 writing process, valuable assignments with solutions, and an efficient 16-chapter format -- enhance learning and comprehension. Exceptional instructor resources, including course outlines, lecture notes, grading rubrics, and enhanced PowerPoint® lecture slides, help ensure a comprehensive and effective course.

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About this product

Provide a practical guide packed with the latest coverage of technologies to prepare students for success in today’s networked, hyper-connected digital-age workplace. The authoritative market leader trusted by traditional and online business communication instructors like you, BUSINESS COMMUNICATION: PROCESS AND PRODUCT, 9E offers breakthrough digital resources including "how-to" videos demonstrating expert writing techniques, expanded MindTap activities to engage students such as video activities in the YouSeeU app which allow for oral communication skills-based practice, scenario-based writing assessments within Write Experience app and updated Aplia resources with auto-graded grammar review and homework checking. Most importantly, the hallmark features that made this book the market leader -- abundant model documents, the 3-x-3 writing process, valuable assignments with solutions, and an efficient 16-chapter format -- enhance learning and comprehension. Exceptional instructor resources, including course outlines, lecture notes, grading rubrics, and enhanced PowerPoint® lecture slides, help ensure a comprehensive and effective course.

TIME-SAVING FEATURES HELP NEW AS WELL AS VETERAN INSTRUCTORS CREATE ENGAGING, EFFECTIVE COURSES WITH MINIMAL EFFORT. To reduce the burden of organizing and administering a complex course, authors Guffey and Loewy provide course outlines, lecture notes, sample syllabus, extensive test banks, chapter review quizzes, grading rubrics, quality solutions written by the authors, exceptional PowerPoint® lecture slides, and numerous auto-graded digital resources that enrich student learning without exhausting you, the instructor.

KEY FEATURES MAKE IT EASY TO TEACH AND EASY FOR STUDENTS TO LEARN. Updates throughout the book recognize the pervasive influence of social media and changing communication technologies.

WORKABLE ASSIGNMENTS REQUIRE STUDENT ENGAGEMENT. Unlike other textbooks that offer primarily discussion questions, this book provides numerous structured activities that guide students in developing workplace skills. End-of-chapter activities offer practical, realistic opportunities to practice the workplace skills taught in the chapter. Most assignments have a model in the chapter to guide students in applying their skills.

DOCUMENTS FOR ANALYSIS IN MANY CHAPTERS REQUIRE HANDS-ON REVISIONS. This kind of editing experience is especially effective for students who have little business experience and cannot provide a context for more challenging assignments. Students learn by revising. This approach enables you to explain message faults as well as model solutions.

Table of contents

Chapters

Cover Page
Title Page
Copyright Page
Business Communication: Process & Product 9e
Appreciation for Support
About the Authors
Unit 1. Communication Foundations
Unit 2. The Writing Process in the Digital Era
Unit 3. Workplace Communication
Unit 4. Reports, Proposals, and Presentations
Unit 5. Employment Communication
Appendix A. Document Format Guide
Appendix B. Documentation Formats
Appendix C. Correction Symbols and Proofreading Marks
Appendix D. Grammar and Mechanics Guide
Show more

Unit 1. Communication Foundations

Chapter 1. Business Communication in the Digital Age
Preview this section ↗
Communicating in the Digital World ↗
Communication Skills: Your Pass to Success ↗
Writing in the Digital Age ↗
It's Up to You: Communication Skills Can Be Learned ↗
The Digital Revolution and You: Tools for Success in the 21st-Century Workplace ↗
Why Should You Care? ↗
Thinking Critically in the Digital Age ↗
Managing Your Career Well: Guarding Your Credibility ↗
Succeeding in an Improving but Competitive Job Market ↗
How Your Education Drives Your Income ↗
Trends and Challenges in the Information Age Workplace ↗
Social Media and Changing Communication Technologies ↗
Anytime, Anywhere: 24/7/365 Availability ↗
The Global Marketplace and Competition ↗
Shrinking Management Layers ↗
Collaborative Environments and Teaming ↗
Growing Workforce Diversity ↗
Virtual and Nonterritorial Offices ↗
Information Flow and Media Choices in Today's Workplace ↗
The Networked Workplace in a Hyperconnected World ↗
Internal and External Communication ↗
Media Richness and Social Presence ↗
Formal Communication Channels ↗
Informal Communication Channels ↗
Ethics in the Workplace Needed More Than Ever ↗
Defining Ethics ↗
Doing What Ethical Communicators Do ↗
Choosing Tools for Doing the Right Thing ↗
Summary of Learning Outcomes ↗
Critical Thinking ↗
Activities ↗
Test Your Etiquette IQ ↗
Chat About It ↗
Grammar and Mechanics | Review 1 ↗
Chapter 2. Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills
Adding Value to Professional Teams
Impressing Digital-Age Employers
Excelling in Teams
Collaborating in Virtual Teams
Understanding the Four Phases of Team Development
Identifying Positive and Negative Team Behavior
Combating Groupthink
Reaching Group Decisions
Defining Successful Teams
Planning and Participating in Face-to-Face and Virtual Meetings
Making Face-to-Face Meetings Productive
Determining the Purpose of a Meeting
Managing the Meeting
Preparing for Virtual Meetings
Listening in the Workplace
Poor Listening Habits
Types of Workplace Listening
Improving Workplace Listening
Ten Keys to Building Powerful Listening Skills
Communicating Nonverbally
Your Body Sends Silent Messages
Time, Space, and Territory Send Silent Messages
Appearance Sends Silent Messages
Developing Professionalism and Business Etiquette Skills at the Office and Online
Understanding Professionalism and the Cost of Incivility
Gaining an Etiquette Edge in a Networked World
Summary of Learning Outcomes
Critical Thinking
Activities
Test Your Etiquette IQ
Chat About It
Grammar and Mechanics | Review 2
Chapter 3. Intercultural Communication
The Growing Importance of Intercultural Communication
Markets Go Global
Major Trends Fuel Globalization
Domestic Workforce Is Becoming Increasingly Diverse
Culture and Communication
Characteristics of Culture
Dimensions of Culture
Becoming Interculturally Proficient
Strategies for Improving Intercultural Effectiveness
Successful Nonverbal Intercultural Communication
How Technology and Social Media Affect Intercultural Communication
Improving Conversations in Intercultural Environments
An Intercultural E-Mail Message That Misses the Mark
Culture and Ethical Business Practices
Doing Business Abroad
Antibribery Laws
Deciding Whose Ethics to Follow
Ethical Decision Making Across Borders
Workforce Diversity: Benefits and Challenges
Diversity and Its Advantages
Diversity and Discord
Improving Communication Among Diverse Workplace Audiences
Summary of Learning Outcomes
Critical Thinking
Activities
Test Your Etiquette IQ
Chat About It
Grammar and Mechanics | Review 3

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