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BCOM, 12th Edition will be available January 1, 2027.
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BCOM

By Carol M. Lehman, Debbie D. DuFrene, Robyn Walker

11th Edition © 2024
Discipline:Business Communication
Course:Business Communication
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Introduce an efficient communication strategy-focused approach to business communication with Lehman/DuFrene/Walker's unique BCOM, 11E. Based on ongoing research into student workflows and learning preferences, BCOM combines an engaging printed text or interactive eBook with MindTap digital solutions. Your students master today's business communication concepts and skills while MindTap keeps learners focused, holds them accountable for course material and challenges them to apply what they have learned. This edition also includes an Aplia-powered grammar diagnostic tool and effective "Learn It" and "Apply It" assessments in each chapter to build student skills and confidence. Updated, visually engaging content and study tools help students better understand current business communication concepts and skills. This proven student-driven approach within BCOM and MindTap powers your students from memorization to mastery of today's most important business communication skills.

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AboutTable of contentsResourcesPricing & formatsRelated products

About this product

Introduce an efficient communication strategy-focused approach to business communication with Lehman/DuFrene/Walker's unique BCOM, 11E. Based on ongoing research into student workflows and learning preferences, BCOM combines an engaging printed text or interactive eBook with MindTap digital solutions. Your students master today's business communication concepts and skills while MindTap keeps learners focused, holds them accountable for course material and challenges them to apply what they have learned. This edition also includes an Aplia-powered grammar diagnostic tool and effective "Learn It" and "Apply It" assessments in each chapter to build student skills and confidence. Updated, visually engaging content and study tools help students better understand current business communication concepts and skills. This proven student-driven approach within BCOM and MindTap powers your students from memorization to mastery of today's most important business communication skills.

Access everything you need in one place with the convenience of MindTap online resources. Cut down on preparation time with the pre-loaded, organized course materials in MindTap. Interactive multimedia tools, assignments and quizzes are designed to ease your teaching load.

Short, yet comprehensive chapters help increase the number of students who read the chapter without minimizing coverage for your course.

A direct, succinct tone with a broad focus on the communication delivery strategy and practical business application.

Table of contents

Chapters

Cover Page
Title Page
Copyright Page
Part 1. Communication Foundations
Part 2. Communications Analysis
Part 3. Communication Through Voice, Electronic, and Written Messages
Part 4. Communication Through Reports and Business Presentations
Part 5. Communication for Employment
Grammar and Usage Appendix
Style Appendix

Part 1. Communication Foundations

1. Establishing a Framework for Business Communication
Preview this section ↗
1-1. Value of Communication ↗
1-2. The Communication Process ↗
1-3. Communicating Within Organizations ↗
1-3a. Communication Flow in Organizations ↗
1-3b. Levels of Communication ↗
1-4. Contextual Forces Influencing Business Communication ↗
1-4a. Legal and Ethical Constraints ↗
1-4b. Diversity Challenges ↗
1-4c. Changing Technology ↗
1-4d. Team Environment ↗
1-CR. Establishing a Framework for Business Communication ↗
2. Focusing on Interpersonal and Group Communication
2-1. Theories That Impact Communication
2-1a. Perception
2-1b. Self-Awareness and Communication
2-2. Nonverbal Communication
2-2a. Metacommunication
2-2b. Kinesic Messages
2-2c. Other Nonverbal Messages
2-2d. Understanding Nonverbal Messages
2-3. Listening as a Communication Skill
2-3a. Listening for a Specific Purpose
2-3b. Bad Listening Habits
2-4. Group Communication
2-4a. Increasing Focus on Groups
2-4b. Characteristics of Effective Groups
2-4c. Group Roles
2-4d. From Groups to Teams
2-4e. Decision Making
2-5. Meeting Management
2-5a. Face-to-Face Meetings
2-5b. Electronic Meetings
2-5c. Suggestions for Effective Meetings
2-5d. Additional Considerations for Electronic Meetings
2-CR. Focusing on Interpersonal and Group Communication

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