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Essentials of Business Communication

By Mary Ellen Guffey, Dana Loewy

13th Edition © 2027
Discipline:Business Communication
Course:Business Communication
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"Essentials of Business Communication," 13th Edition, by Guffey/Loewy helps instructors prepare students for a workplace shaped by AI, automation and evolving communication norms. This award-winning text, paired with MindTap online homework, solves key challenges -- students often lack strategic writing, speaking and soft skills employers demand. The narrative delivers unmatched grammar coverage and clear instruction in professional communication -- ethical AI use, emotional intelligence, teamwork and critical thinking. Instructors choose it to build job-ready, articulate graduates who can thrive in any industry.

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AboutTable of contentsResourcesPricing & formatsRelated products

About this product

"Essentials of Business Communication," 13th Edition, by Guffey/Loewy helps instructors prepare students for a workplace shaped by AI, automation and evolving communication norms. This award-winning text, paired with MindTap online homework, solves key challenges -- students often lack strategic writing, speaking and soft skills employers demand. The narrative delivers unmatched grammar coverage and clear instruction in professional communication -- ethical AI use, emotional intelligence, teamwork and critical thinking. Instructors choose it to build job-ready, articulate graduates who can thrive in any industry.

MindTap online learning: The text combines eBook, grammar review, feedback-rich assignments, videos and more and is fully integrated and customizable for your LMS.

Instructor support: The text includes full solutions, discussion prompts, auto-graded MindTap homework and quizzes designed to save time and enrich teaching.

Focus on Grammar: The text offers Editing Challenges, Radical Rewrites and a full appendix to help students sharpen grammar and mechanics skills.

Reliable instructor resources: All ancillaries, including test banks and flashcards, are reviewed in-house for quality and accuracy.

Table of contents

Chapters

Cover Page
Title Page
Copyright Page
Essentials of Business Communication, 13e
Essentials of Business Communication, 13e
Appreciation for Support
About the Authors
1. Business Communication in the Information Age
2. The Writing Process in the Age of AI
3. Workplace Communication
4. Business Reports and Proposals—Best Practices
5. Professionalism, Teamwork, Meetings, and Speaking Skills
6. Employment Communication
Appendix A. Document Format Guide
Appendix B. Citation Formats
Appendix C. Correction Symbols and Proofreading Marks
Appendix D. Grammar/Mechanics Handbook
Show more

1. Business Communication in the Information Age

Chapter 1. Communicating at Work in the Age of AI
Preview this section ↗
1-1. Succeeding in a Dynamic Work Environment With Communication Skills ↗
1-1a. Twenty-First Century Skills and Career Success ↗
1-1b. Why Communication and Other Interpersonal Skills Matter ↗
1-1c. Safeguarding Your Career and Credibility ↗
1-1d. Zooming in on “Soft” Skills and Professionalism ↗
1-1e. The Economic Benefit of Your Education ↗
1-1f. Trends and Challenges in the Information-Age Workplace ↗
1-2. Practicing Active Listening ↗
1-2a. Identifying Barriers to Effective Listening ↗
1-2b. Building Powerful Listening Skills ↗
1-3. Communicating Nonverbally ↗
Defining Nonverbal Communication ↗
1-3a. Our Bodies Send Silent Messages ↗
1-3b. Time, Space, and Territory Send Silent Messages ↗
1-3c. Appearance Sends Silent Messages ↗
1-3d. Developing Nonverbal Skills ↗
1-4. Understanding Culture and Communication ↗
Defining Culture ↗
1-4a. High and Low Context ↗
1-4b. Individualism and Collectivism ↗
1-4c. Time Orientation ↗
1-4d. Power Distance ↗
1-4e. Communication Style ↗
1-5. Becoming Interculturally Proficient ↗
1-5a. Avoiding Ethnocentrism and Stereotyping ↗
1-5b. Refining Oral Communication With Intercultural Audiences ↗
1-5c. Perfecting Written Communication With Intercultural Audiences ↗
1-5d. Growing Workforce Representation ↗
1-5e. Embracing Varied Perspectives and Experiences at Work ↗
1-5f. Communicating in a Multicultural Workplace ↗
Summary of Learning Outcomes ↗
Key Terms ↗
Chapter Review ↗
Critical Thinking ↗
Activities and Cases ↗
Grammar/Mechanics Checkup 1 ↗
Editing Challenge 1 ↗
Communication Workshop: Technology ↗

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