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Business Communication and Character

By Amy Newman

12th Edition © 2027
Discipline:Business Communication
Course:Business Communication
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Newman's "Business Communication and Character," 12th Edition, elevates students’ unique voice to distinguish their communication in the workplace. This text supports your course goals with a communication model—character check, audience analysis, message and medium (CAM)—for planning and developing messages that reflect well on students and are tailored to the audience to achieve communication objectives. Clear guidance is provided for leveraging AI while maintaining authorship as well as guidance for an AI-powered job search. The text's written, oral and visual skill development honors multiple perspectives, supports neurodivergent students and provides tips for all students to produce their best work. Real messages from company leaders illustrate business communication principles in practice. Self-reflection questions throughout the book allow for deeper, more personal development.

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About this product

Newman's "Business Communication and Character," 12th Edition, elevates students’ unique voice to distinguish their communication in the workplace. This text supports your course goals with a communication model—character check, audience analysis, message and medium (CAM)—for planning and developing messages that reflect well on students and are tailored to the audience to achieve communication objectives. Clear guidance is provided for leveraging AI while maintaining authorship as well as guidance for an AI-powered job search. The text's written, oral and visual skill development honors multiple perspectives, supports neurodivergent students and provides tips for all students to produce their best work. Real messages from company leaders illustrate business communication principles in practice. Self-reflection questions throughout the book allow for deeper, more personal development.

Table of contents

Chapters

Cover Page
Title Page
Copyright Page
About Amy Newman
Acknowledgments
Part 1. Communicating Character and Building Business Relationships
Part 2. Developing Your Business Writing Skills
Part 3. Crafting Written Messages
Part 4. Preparing Data and Writing Reports
Part 5. Developing and Delivering Presentations and Visuals
Part 6. Presenting Yourself for Employment
A. Language Arts Basics
B. Formatting Business Documents
C. Common Types of Reports
Show more

Part 1. Communicating Character and Building Business Relationships

Chapter 1. Introduction to Business Communication and Character
Preview this section ↗
1-1. Business Communication and Character ↗
1-1a. The Value of Proficient Communication Skills ↗
1-1b. Character Through Communication ↗
1-2. Components of Communication ↗
1-2a. How Communication Happens ↗
1-2b. The CAM Communication Model ↗
1-3. Character Check ↗
1-3a. Self-Awareness and Emotional Intelligence ↗
1-3b. Communication Need and Purpose ↗
1-3c. Legal and Ethical Considerations ↗
1-3d. AI Environment ↗
1-4. Audience Analysis ↗
1-4a. Communication Context ↗
1-4b. Communication Directions ↗
1-4c. Communication Barriers ↗
1-5. Message and Medium ↗
1-5a. Traditional Communication Channels ↗
1-5b. Digital Communication ↗
1-5c. Communication Media Choices ↗
1-5d. Multicommunicating ↗
1-6. Chapter Closing ↗
The CAM Model ↗
CAM IN ACTION. Write an Email About the Union ↗
CAM IN PRACTICE. Decide Whether to Write a Statement About Union Negotiations ↗
Reflecting on Your Communication and Character Development ↗
Developing Your Business Communication Skills ↗
Chapter Summary ↗
Chapter 2. Team and Interpersonal Communication
2-1. Work Team Communication
2-1a. Team Formation
2-1b. Types of Team Communication
2-1c. The Ethical Dimension of Team Communication
2-2. Remote and Hybrid Team Communication
2-2a. Identifying Advantages and Challenges
2-2b. Increasing Social Presence
2-2c. Creating a Team Contract
2-2d. Choosing Technologies
2-2e. Choosing Communication Methods
2-3. Collaborative Writing
2-3a. Applying Strategies for Team Writing
2-3b. Providing Feedback on Team Writing
2-3c. Demonstrating Accountability
2-4. Business Meetings
2-4a. Determining the Meeting Format
2-4b. Planning the Meeting
2-4c. Facilitating the Meeting
2-4d. Participating in the Meeting
2-4e. Following Up After the Meeting
2-5. Nonverbal Communication
2-5a. Facial Expressions and Gestures
2-5b. Body Movement
2-5c. Physical Appearance
2-5d. Voice Qualities
2-5e. Touch
2-6. Listening
2-6a. Empathy, Sympathy, and Compassion
2-6b. The Value of Listening
2-6c. Keys to Better Listening
2-7. Chapter Closing
CAM IN ACTION. Decide Whether to Score a Touchdown
CAM IN PRACTICE. Assess McKinnon’s Response
Reflecting on Your Communication and Character Development
Developing Your Business Communication Skills
Chapter Summary
Chapter 3. Communicating Across Differences
3-1. Shifting Your Mindset
3-1a. Knowing Yourself
3-1b. Learning When We’re Uncomfortable
3-1c. Reducing Blanket Judgments
3-2. Managing Through Conflict
3-2a. Assessing Types of Conflict
3-2b. Deciding Whether to Engage in Conflict
3-2c. Engaging Productively
3-3. Engaging in Difficult Conversations
3-3a. Preparing for a Difficult Conversation
3-3b. Encouraging a Dialogue
3-3c. Giving and Receiving Constructive Feedback
3-4. Communicating to Welcome and Inspire Belonging
3-4a. Creating a Welcoming Environment
3-4b. Belonging and Being Authentic
3-4c. Choosing Language to Include Everyone
3-4d. Offending and Taking Offense
3-5. Adapting to International Cultural Differences
3-5a. Understanding Differences in Cultural Values
3-5b. Understanding Cultural Differences in Communication
3-5c. Adapting to Different Cultures
3-5d. Communicating Across Languages
3-6. Chapter Closing
CAM IN ACTION. Prepare for a Conversation with a Hiring Manager About a Neurodivergent Candidate
CAM IN PRACTICE. Decide Whether To Accommodate a Neurodivergent Employee
Reflecting on Your Communication and Character Development
Developing Your Business Communication Skills
Chapter Summary

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