Supporting Your Journey to Digital Mastery

Change can be daunting—but you’re not alone. With Cengage, you get a team that’s in it with you for the long haul. We’ll ensure you’re comfortable and confident using our digital solutions—whether you’re a first-time user, trying digital again or actively using digital in your instruction. See how these instructors became confident digital users.

Thriving with Digital

Discover how Cengage Services and Support has bolstered the outcomes and experiences of digital users.

Support From Day One

Step One

Find Your Solution

Collaborate with your Cengage team and consult with a peer to discover the solution and strategies that meet your needs.

Step Two

Prepare for Class

Get full setup of your course, access on-demand training resources and learn peer-facilitated implementation strategies.

Step Three

Hit the Ground Running

Participate in one-on-one training and an in-class presentation to get your students registered in minutes.

See Support in Action

You’ll have your own personal Digital Success Specialist to help set up your course, show you around your digital learning platform and more—term after term!

“I brag about my Digital Success Specialist’s incredible customer service to everyone I meet and speak to.”

Dr. Yamamoto, Diablo Valley College

Keeping You Unstoppable

Support Hubs are in Independence, KY and Raleigh, NC

Check current platform availability anytime with Techcheck, updated every five minutes. Have a question or need help? We offer around-the-clock U.S. based support—available via phone, online chat, and social media 24/7, 365 days a year. Our Interactive Voice Recognition system ensures quicker self-service delivery of information, such as the latest status on your cases, orders, refunds, returns and outages.


97% Customer Satisfaction    |    96% Customer Confidence in Our Support Team

CTS Group Photo

2018 NorthFace ScoreBoard Award Winner for Excellence in Customer Service.

Digital in Action

See tips from fellow instructors to learn how they got started with digital and what resources they find most valuable.

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Let's Get Started—Together

Learn how you can become a confident, successful user of digital in your course.

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Let’s Chat!

We’re happy to provide you with whatever information you’re looking for. Just give us a little of your own information and we’ll be in touch!

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“My Digital Success Specialist was able to make sure we maintained the security of my students and set up my two Pre-Calculus courses in a very short amount of time.”

Raymond McDaniel, Southern Illinois University Edwardsville

We’ve got everything you need to start strong and stay unstoppable with your digital solution  EXPLORE TRAINING RESOURCES ›