Supporting Your Journey to Digital Mastery
Change can be daunting—but you’re not alone. With Cengage, you get a team that’s in it with you for the long haul. We’ll ensure you’re comfortable and confident using our digital solutions—whether you’re a first-time user, trying digital again or actively using digital in your instruction. See how these instructors became confident digital users.
Thriving with Digital
Discover how Cengage Services and Support has bolstered the outcomes and experiences of digital users.
Support From Day One
Find Your Solution
Collaborate with your Cengage team and consult with a peer to discover the solution and strategies that meet your needs.
Become an Expert
Get online or on-ground training at your convenience—plus resources to get your students set up in minutes.
Prepare for Class
Fully set up your course with peer-facilitated support to align your teaching materials with your course goals.
See Support in Action
You’ll have your own personal Digital Success Specialist to help set up your course, show you around your digital learning platform and more—term after term!
“I brag about my Digital Success Specialist’s incredible customer service to everyone I meet and speak to.”
Dr. Yamamoto , Diablo Valley College
From hands-on course setup to measuring your results together, we’re there when you need us—that’s our guarantee to you when you take part in our Partnership Pledge.
Keeping You Unstoppable
Check current platform availability anytime with Techcheck, updated every five minutes. Have a question or need help? We offer around-the-clock. U.S. based support—available via phone and online chat 24/7, 365 days a year. Opt-in text alerts via our new SMS channel offer easy access to support case updates and communications. Our new Interactive Voice Recognition system ensures quicker self-service delivery of information, such as the latest status on your cases, orders, refunds, returns and outages.
97% Customer Satisfaction | 96% Customer Confidence in Our Support Team
Digital in Action
See tips from fellow instructors to learn how they got started with digital and what resources they find most valuable.
We’re happy to provide you with whatever information you’re looking for. Just give us a little of your own information and we’ll be in touch!
“My Digital Success Specialist was able to make sure we maintained the security of my students and set up my two Pre-Calculus courses in a very short amount of time.”
Raymond McDaniel , Southern Illinois University Edwardsville