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Administrative Medical Assisting, 9th Edition is now available.
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Administrative Medical Assisting

By Linda L. French

8th Edition © 2018
Discipline:Health Care
Course:Medical Assisting
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A streamlined learning package, ADMINISTRATIVE MEDICAL ASSISTING, 8e, features step-by-step procedures designed to help readers develop front-office job skills and critical thinking through real-life scenarios. A long-time favorite, this text reflects the author’s passion for medical assisting, her keen focus on the newest developments in the profession, and innovative learning approaches. This proven package also offers readers the opportunity to develop key administrative competencies in professional responsibilities, interpersonal and written communications, records management, financial administration, and managing the office. Chapters have been reorganized to focus on the latest accreditation and certification standards, and feature new or updated content in skill competency requirements, electronic technology, insurance regulations (including health care reform and coding), legal compliance, and more. Reader-friendly and thorough, ADMINISTRATIVE MEDICAL ASSISTING, 8e, is the essential tool for preparing today’s medical assistants for success as 21st-century allied health professionals.

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AboutTable of contentsResourcesPricing & formatsRelated products

About this product

A streamlined learning package, ADMINISTRATIVE MEDICAL ASSISTING, 8e, features step-by-step procedures designed to help readers develop front-office job skills and critical thinking through real-life scenarios. A long-time favorite, this text reflects the author’s passion for medical assisting, her keen focus on the newest developments in the profession, and innovative learning approaches. This proven package also offers readers the opportunity to develop key administrative competencies in professional responsibilities, interpersonal and written communications, records management, financial administration, and managing the office. Chapters have been reorganized to focus on the latest accreditation and certification standards, and feature new or updated content in skill competency requirements, electronic technology, insurance regulations (including health care reform and coding), legal compliance, and more. Reader-friendly and thorough, ADMINISTRATIVE MEDICAL ASSISTING, 8e, is the essential tool for preparing today’s medical assistants for success as 21st-century allied health professionals.

Mapped Competencies: An easy-to-read table in both the textbook and Instructor Resources ties CAAHEP and ABHES competencies to their locations in the chapter content, and includes figures, procedures, and job skills for each competency. The back-of-the-book index also lists key reference terms used by these agencies, as well as terms included in the CMA, RMA, and CMAS exam outlines, to make locating and applying this material to your course easy.

Skill Building Procedures: Designed to correlate with ABHES and CAAHEP competency standards, more than 100 step-by-step procedures that support more than 150 essential job skills help readers develop their abilities while preparing for certification tests.

Quick-Reference Icons: Found throughout the text, special icons call out important content in customer service applications, electronic health records, health care reform regulations, patient education, legal compliance issues, and even “stop and think” scenarios that help readers apply content to real-world applications.

Certification Success: Chapters list relevant CMA (AAMA), RMA (AMT), and CMAS (AMT) competencies, while sample review questions mirror the types featured on certification exams—giving students a healthy chance for success with professional certifications.

Table of contents

Chapters

Cover Page
Title Page
Copyright Page
Dedication
Preface
Acknowledgments
About the Author
Unit 1. Professional and Career Responsibilities
Unit 2. Interpersonal Communications
Unit 3. Records Management
Unit 4. Written Communication
Unit 5. Financial Administration
Unit 6. Managing the Office
Appendix A. CMS-1500 Claim Form Field-by-Field Instructions and a Commercial Insurance Template
Appendix B. Medical Assisting Task List and Competency Tables Referencing Chapters, Procedures, and Job Skills to Each Competency
Show more

Unit 1. Professional and Career Responsibilities

Chapter 1. A Career as an Administrative Medical Assistant
Preview this section ↗
Welcome to Administrative Medical Assisting ↗
Customer Service-Oriented Practice ↗
Career Advantages ↗
Employment Opportunities ↗
Job Outlook ↗
Administrative Medical Assistant ↗
Clinical Medical Assistant ↗
Administrative Medical Assistant Job Responsibilities ↗
Electronic Health Record ↗
Interpersonal Skills ↗
Listen and Observe ↗
Interest and Concern ↗
Respect ↗
Sensitivity to Others ↗
Empathetic and Positive Attitude ↗
Initiative and Motivation ↗
Time Management ↗
Medical Assistant’s Creed ↗
Team Interaction ↗
Understanding Work-Related Emotional and Psychological Problems ↗
Work Relationships ↗
Aggressive versus Assertive Behavior ↗
Grieving or Distressed Patients ↗
Death and Dying ↗
Stress and the Health Care Worker ↗
Professionalism ↗
Personal Image ↗
Health and Physical Fitness ↗
Licensure, Accreditation, Certification, and Registration ↗
Externship ↗
Keeping Current ↗
Health Care Reform ↗
Focus on Certification ↗
Resources ↗
Chapter 2. The Health Care Environment: Past, Present, and Future
History Of Medicine
Evolution of the Medical Assisting Career
Global Influences on Health Care
Changes in Health Care
Current and Future Trends
Today’s Health Care Delivery System
Traditional Care
Consumer-Directed Health Plan
Managed Care
The Medical Practice Setting
Solo Physician Practice
Associate Practice
Group Practice
Partnership
Professional Corporation
Urgent Care Center
Clinic
Hospital
Hospital-Owned Physician Practice
Medical Center
Specialized Care Center
Laboratory
Managed Care Organization
Holistic Health Environment
Telemedicine
The Physician Specialist
Nonphysician Providers
Health Care Professionals’ Abbreviations
Focus on Certification
Resources
Chapter 3. Medicolegal and Ethical Responsibilities
Medical Ethics
Principles of Medical Ethics for the Physician
Principles of Medical Ethics for the Medical Assistant
Medical Etiquette
Health Insurance Portability and Accountability Act of 1996
Protected Health Information
Health Information Technology for Economic and Clinical Health Act
Compliance Plan
Security Rule
Confidentiality
Release of Medical Information
Medical Practice Acts
Physician Licensure
Medical Assistants’ Scope of Practice
Medical Professional Liability
Liability Insurance
Respondeat Superior
Criminal and Civil Law
Administrative Law
Contract Law
Tort Law
Principal Defenses
Litigation Prevention
Risk Management
Guidelines to Prevent Medicolegal Claims
Bonding
Patients’ Bill of Rights
Alternatives to the Litigation Process
Screening Panel
Arbitration
Mediation
No-Fault Malpractice Insurance
Medical Records
Informed Consent
Subpoena
Advance Directives
Living Will
Health Care Power of Attorney
Medical Directive
Values History Form
Health Care Proxy
Do Not Resuscitate Form
Uniform Anatomical Gift Act
Advance Directive Guidelines
Legal Terms at a Glance
Focus on Certification
Resources

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