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Administrative Medical Assisting

By Linda L. French, Lisa H. Turner

9th Edition © 2024
Discipline:Health Care
Course:Medical Assisting
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ADMINISTRATIVE MEDICAL ASSISTING, Ninth Edition, is a practical, comprehensive resource focused on front-office medical assisting skills and office management. Available in print and digital versions, the text is supported by robust teaching and learning tools, including an instructor's manual, test banks, PowerPoint® slides and a detailed solutions guide.

The Ninth Edition of this proven guide features reorganized and streamlined content to make the material more accessible for readers and better emphasize key concepts and learning objectives. Expanded Key Terms help readers master essential professional terminology, while a new “Heart of the Health Care Professional” feature highlights the importance of customer service and communication skills. The text has also been updated to align with current accreditation and certification standards, and new content on health care reform and electronic health records is integrated within the chapters.

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AboutTable of contentsResourcesPricing & formatsRelated products

About this product

ADMINISTRATIVE MEDICAL ASSISTING, Ninth Edition, is a practical, comprehensive resource focused on front-office medical assisting skills and office management. Available in print and digital versions, the text is supported by robust teaching and learning tools, including an instructor's manual, test banks, PowerPoint® slides and a detailed solutions guide.

The Ninth Edition of this proven guide features reorganized and streamlined content to make the material more accessible for readers and better emphasize key concepts and learning objectives. Expanded Key Terms help readers master essential professional terminology, while a new “Heart of the Health Care Professional” feature highlights the importance of customer service and communication skills. The text has also been updated to align with current accreditation and certification standards, and new content on health care reform and electronic health records is integrated within the chapters.

Procedures are integrated into chapter content throughout the text, allowing for a natural transition between theoretical and practical content to help readers better understand and master the material.

An easy-to-read table in both the textbook and instructor resources clearly correlates chapter content to relevant professional competencies from the Commission on Accreditation of Allied Health Education Programs (CAAHEP) and the Accrediting Bureau of Health Education Schools (ABHES).

Compliance features draw readers' attention to relevant industry standards, best practices and regulatory requirements, including federal government mandates such as the Health Insurance Portability and Accountability Act (HIPAA).

Included throughout the text, Patient Education features focus on specific skills and knowledge that can help readers communicate confidently and effectively with patients.

Table of contents

Chapters

Cover Page
Title Page
Copyright Page
Dedication
Preface
Acknowledgments
About the Authors
Unit 1. Professional and Career Responsibilities
Unit 2. Interpersonal Communication
Unit 3. Managing the Office
Unit 4. Records Management
Unit 5. Health Claims
Unit 6. Financial Administration
Appendix
Show more

Unit 1. Professional and Career Responsibilities

Chapter 1. Introduction to Administrative Medical Assisting
Preview this section ↗
Welcome to Administrative Medical Assisting ↗
Customer Service–Oriented Practice ↗
Patient Education ↗
Employment Opportunities ↗
Career Opportunities ↗
Job Outlook ↗
Administrative Medical Assistant ↗
Clinical Medical Assistant ↗
Administrative Medical Assistant Job Responsibilities ↗
Interpersonal Skills ↗
Listen and Observe ↗
Interest and Concern ↗
Respect ↗
Sensitivity to Others ↗
Empathetic and Positive Attitude ↗
Initiative and Motivation ↗
Team Interaction ↗
Time Management ↗
Critical Thinking ↗
Understanding Work-Related Emotional and Psychological Issues ↗
Work Relationships ↗
Aggressive, Passive, and Assertive Behavior ↗
Grieving or Distressed Patients ↗
Death and Dying ↗
Stress and the Health Care Worker ↗
Professionalism ↗
Personal Image ↗
Health ↗
Licensure, Accreditation, Certification, and Registration ↗
Externship ↗
Internship ↗
Keeping Current ↗
Chapter Review ↗
Resources ↗
Chapter 2. The Health Care Environment
Evolution of the Medical Assisting Career
Global Influences on Health Care
Cultural Influences
Environmental Influences
Political Influences
Socioeconomic Influences
Changes in Health Care
Current and Future Trends
The Medical Practice Setting
Solo Physician Practice
Associate Practice
Group Practice
Partnership
Limited Liability Companies
Urgent Care Center
Clinic
Hospital
Hospital-Owned Physician Practice
Medical Center
Specialized Care Center
Laboratory
Managed Care Organization
Patient-Centered Medical Home
Concierge Medical Care
Holistic Health Environment
Telehealth
The Physician Specialist
Allied Health Professionals
Medical Transcription
Health Care Professionals’ Abbreviations
Chapter Review
Resources
Chapter 3. Medicolegal and Ethical Responsibilities
Medical Ethics
Principles of Medical Ethics for the Physician
Principles of Medical Ethics for the Medical Assistant
Personal Morals and Professional Performance
Medical Etiquette
Health Insurance Portability and Accountability Act of 1996
Protected Health Information
Health Information Technology for Economic and Clinical Health Act
Compliance Plan
Security Rule
Confidentiality
Release of Medical Information
Steps in Releasing Patient Information
Medical Practice Acts
Physician Licensure
Medical Assistants’ Scope of Practice
Medical Professional Liability
Medical Professional Liability Insurance
Respondeat Superior
Criminal and Civil Law
Administrative Law
Contract Law
Tort Law
Principal Defenses
Employment Law
American with Disabilities Act Amendments Act (ADAAA)
Benefit Plans
Equal Employment Opportunity
Family and Medical Leave Act
Genetic Information Nondiscrimination Act
Code of Conduct
Sexual Harassment
Litigation Prevention
Risk Management
Guidelines to Prevent Medicolegal Claims
Bonding
Reporting Illegal Activities
Patients’ Bill of Rights
Reporting Incidents
The Litigation Process and Alternatives
Screening Panel
Mediation
Arbitration
No-Fault Malpractice Insurance
Medical Records
Informed Consent
Subpoena
Advance Directives
Living Will
Health Care (Durable Medical) Power of Attorney
Medical Directive
Values History Form
Health Care Proxy
Do Not Resuscitate Form
Uniform Anatomical Gift Act
Advance Directive Guidelines
Chapter Review
Resources

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