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Organizational Communication: Approaches and Processes 7th Edition

Katherine Miller, Joshua Barbour

  • Published
  • Previous Editions 2012, 2009, 2006
  • 352 Pages
Starting At 50.00 See pricing and ISBN options


ORGANIZATIONAL COMMUNICATION: APPROACHES AND PROCESSES presents organizational communication from both a communication and managerial perspective. Professor Miller's clear writing style and consistent use of examples and case studies result in a text that undergraduate students will find easy to understand.

Katherine Miller, Texas A&M University

Dr. Katherine Miller is a leading scholar on communication in healthcare organizations. She holds bachelors and masters degrees in communication from Michigan State University, and a doctorate from the Annenberg School of Communication at the University of Southern California. She served on the faculties of the University of Kansas, Arizona State University, and Michigan State University, and has been a professor in Texas A&M University's Department of Communication since 1998. Dr. Miller is the author of three books and more than 50 journal articles and book chapters.

Joshua Barbour, University of Texas at Austin

Dr. Joshua B. Barbour studies problems that recur in the conduct of knowledge-intensive work such as managing information, making meaning, designing communication processes, and deciding what counts as legitimate organizational knowledge and what does not. Most of his research concerns the macromorphic character of organizational communication, the constraining and enabling influences of institutions and institutional logics in organizational life. He holds a bachelor’s degree from the George Washington University and a master’s degree and doctorate from the University of Illinois at Urbana-Champaign. He is currently an assistant professor at the University of Texas at Austin and has also served on the faculties of the University of Illinois at Chicago and Texas A&M University. Dr. Barbour is the author of twenty-five articles and book chapters.
  • Seven new “Spotlights on Scholarship” – Chapters 2, 4, 5, 7, 8, 9, and 14.
  • Three new Case Studies – Chapters 8, 12, and 13.
  • Totally New Chapter Five – “Constitutive and Discursive Approaches” This new chapter will consider the move in organizational communication scholarship toward emphasis on discourse processes and on the ways organizations are constituted through communication.
  • Restructured Chapter Four – “Systems and Cultural Approaches” This chapter will combine the old Chapters Four and Five into a single chapter that highlights the metaphors that dominated organizational communication during the last several decades of the 20th century.
  • Restructured Chapter Six – “Critical and Feminist Approaches” This chapter will be revised to place more emphasis on feminist approaches to the study of organizational communication.
  • Restructured Chapter Nine – “Knowledge and Decision Processes” This chapter will be revised to move beyond “decision making” to a consideration of knowledge management processes.
  • Updating literature throughout with particular attention given to the quickly changing areas of Technology (Chapter 13) and Diversity (Chapter 12).
Brief Contents.
1. The Challenge of Organizational Communication.
2. Classical Approaches.
3. Human Relations and Human Resources Approaches.
4. Systems Approaches.
5. Cultural Approaches.
6. Critical Approaches.
7. Socialization Processes.
8. Decision-Making Processes.
9. Conflict Management Processes.
10. Organizational Change and Leadership Processes.
11. Processes of Emotion in the Workplace.
12. Organizational Diversity Processes.
13. Technological.
14. The Changing Landscape of Organizations.
Name Index.
Subject Index.
Each MindTap product offers the full, mobile-ready textbook combined with superior and proven learning tools at one affordable price. Students who purchase digital access can add a print option at any time when a print option is available for their course.

This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.

Standalone Digital Access — Ultimate Value

Recommended and most popular

  • ISBN-10: 1305948319
  • ISBN-13: 9781305948310
  • Bookstore Wholesale Price $50.00
  • RETAIL $50.00

Textbook Only Options

Traditional eBook and Print Options

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  • ISBN-10: 130522616X
  • ISBN-13: 9781305226166
  • STARTING AT $22.99

  • STARTING AT $31.49

  • ISBN-10: 1285164202
  • ISBN-13: 9781285164205
  • Bookstore Wholesale Price $150.00
  • RETAIL $199.95

“I've used the Miller book in this course now for many years. I've done so because it is a skillful representation of where the field has been and where it is at. Kathy does an amazing job weaving in representative classic research from the field along with contemporary sources and new developments. Second, I think the book is highly readable. Kathy is an excellent writer and is able to convey complex theoretical ideas and research in language accessible to our undergraduate students.”

“I like several things about the book. First, it provides a pretty balanced approach between theory and practical issues. Each chapter typically includes theoretical/scholarly approaches to Org Comm, and also includes practical information, as examples or case studies. Second, the book is written in a very concise manner. Each chapter of the Miller book can be broken up into relatively short, but information heavy reading segments. So our busy students don’t have to read extra-long chapters to get much foundational information. Finally, the book effectively covers most of the critical Org Comm issues, both foundational issues and more contemporary issues.”

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.


Instructor's Companion Web Site

ISBN: 9781285864099
The password-protected Instructor Companion Website includes Computerized Testing via Cognero®, ready-to-use PowerPoint® presentations (with text, images, and cued videos that can also be customized to suit your course needs), Join In for Turning Point Clicker questions, and an electronic version of the Instructor’s Manual. The Instructor's Resource manual includes suggested activities, supplementary case studies and discussion topics. In addition, each chapter includes a chapter outline; a list of key terms with definitions; suggestions for individual, group, and class activities; and true/false, multiple choice, fill-in-the-blank, and essay test items. The activities provide innovative ways to present relevant concepts in each chapter; they include group projects, out-of-class assignments, role plays, lecture ideas, and audio-visual suggestions.

CourseMate, 1 term (6 months) Instant Access

ISBN: 9781285439310
Cengage Learning’s Communication CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Interactive Video Activities, MindTap Reader, and Speech Builder Express 3.0 are included. Watch student comprehension soar as your class works with the printed textbook and the textbook-specific website. Communication CourseMate goes beyond the book to deliver what you need!


CourseMate, 1 term (6 months) Instant Access

ISBN: 9781285439310
The more you study, the better the results. Make the most of your study time by accessing everything you need to succeed in one place. Read your textbook and take notes in the MindTap Reader, review flashcards, watch videos, and take practice quizzes—online with CourseMate.