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CB

By Barry J. Babin, Eric Harris

9th Edition © 2022
Discipline:Marketing
Course:Consumer Behavior
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Based on continuous research into student workflows, behaviors and learning preferences, Babin/Harris’ CB, 9E from 4LTR Press integrates the latest developments, technology and emerging trends in consumer behavior today within engaging content that addresses all learning styles.

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MindTap for Babin/Harris' CB, 9th Edition helps students think and act like marketers with intentional instructor driven design for how students learn. With MindTap and you, students learn in context…

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About this product

Based on continuous research into student workflows, behaviors and learning preferences, Babin/Harris’ CB, 9E from 4LTR Press integrates the latest developments, technology and emerging trends in consumer behavior today within engaging content that addresses all learning styles.

BRIEF CHAPTERS WITH A MODERN LOOK OFFER AN ENGAGING, APPEALING PRESENTATION. Shorter, yet comprehensive, chapters reflect contemporary design elements that appeal to today’s reader. This edition’s well-organized, accessible format is designed to increase the number of students who read the chapter without minimizing important CB coverage for your course.

TEAR-OUT REVIEW CARDS OFFER PORTABLE STUDY TOOLS. These concise tear-out review cards, located at the back of the printed Student Edition, provide students with a portable, on-the-go study tool containing all of the critical information for class and test preparation.

Table of contents

Chapters

Cover Page
Title Page
Copyright Page
Part 1. Introduction
Part 2. Internal Influences
Part 3. External Influences
Part 4. Situations and Decision Making
Part 5. Consumption and Beyond

Part 1. Introduction

1. What Is CB and Why Should I Care?
Preview this section ↗
1-1. Consumption and Consumer Behavior ↗
1-1a. Consumer Behavior as Human Behavior ↗
1-1b. Consumer Behavior as a Field of Study ↗
1-2. The Ways in Which Consumers Are Treated ↗
1-2a. Competition and Consumer Orientation ↗
1-2b. Relationship Marketing and Consumer Behavior ↗
1-3. The CB Field’s Role in Business, Society, and for Consumers ↗
1-3a. Consumer Behavior and Marketing Strategy ↗
1-3b. Consumer Behavior and Society ↗
1-3c. Consumer Behavior and Personal Growth ↗
1-4. Different Approaches to Studying Consumer Behavior ↗
1-4a. Interpretive Research ↗
1-4b. Quantitative Consumer Research ↗
1-5. Consumer Behavior Is Dynamic ↗
1-5a. Internationalization ↗
1-5b. Technological Changes ↗
1-5c. Changing Demographics ↗
1-5d. Changing and Sharing Economy ↗
Learning Objectives / Key Terms ↗
2. Value and the Consumer Behavior Framework
2-1. The Consumer Value Framework and Its Components
2-1a. The Consumer Value Framework
2-1b. Value and the CVF Components
2-2. Value and Its Two Basic Types
2-2a. The Value Equation
2-2b. Utilitarian Value
2-2c. Hedonic Value
2-3. Marketing Strategy and Consumer Value
2-3a. Marketing Strategy
2-3b. Total Value Concept
2-3c. The Total Value Concept Illustrated
2-3d. Value Is Co-Created
2-3e. Liquid Consumption
2-4. Market Characteristics: Market Segments and Product Differentiation
2-4a. Market Segmentation
2-4b. Product Differentiation
2-5. Analyzing Markets with Perceptual Maps
2-5a. Perceptual Maps
2-5b. Illustrating a Perceptual Map
2-5c. Using Consumer Behavior Theory in Marketing Strategy
2-6. Value Today and Tomorrow—Customer Lifetime Value
Learning Objectives / Key Terms
Cases

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