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Medical Assisting: Administrative & Clinical Competencies: Administrative & Clinical Competencies

By Michelle Blesi

9th Edition © 2022
Discipline:Health Care
Course:Medical Assisting
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Equip students with the cognitive knowledge, psychomotor skills and affective behaviors to become successful entry-level medical assistants with Blesi's MEDICAL ASSISTING: ADMINISTRATIVE AND CLINICAL COMPETENCIES, 9E. This streamlined, reader-friendly presentation is now reorganized for greater effectiveness. New chapters highlight issues of growing importance, including professionalism, geriatrics and mental health. In addition, a new Practical Application feature focuses on topics of personal growth, such as teamwork and time management, and complements the book's popular Patient Education feature. The latest content is aligned with current ABHES and CAAHEP standards. New opportunities for peer review and expanded medical terminology presented in-context work with newly revised procedures covering general, administrative and clinical competencies. MindTap digital resources emphasize additional practice and strengthen a competitive advantage for those pursuing careers in medical assisting today.

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Student Workbook for Medical Assisting: Administrative & Clinical Competencies

The student workbook is design to help you retain key chapter content. Included within this resource are chapter objective questions; key-term definition queries; and multiple choice, fill-in-the-bla…

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MindTap for Blesi's, Medical Assisting: Administrative & Clinical Competencies, 9th Edition is the digital learning solution that powers students from memorization to mastery. It gives you complete c…

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About this product

Equip students with the cognitive knowledge, psychomotor skills and affective behaviors to become successful entry-level medical assistants with Blesi's MEDICAL ASSISTING: ADMINISTRATIVE AND CLINICAL COMPETENCIES, 9E. This streamlined, reader-friendly presentation is now reorganized for greater effectiveness. New chapters highlight issues of growing importance, including professionalism, geriatrics and mental health. In addition, a new Practical Application feature focuses on topics of personal growth, such as teamwork and time management, and complements the book's popular Patient Education feature. The latest content is aligned with current ABHES and CAAHEP standards. New opportunities for peer review and expanded medical terminology presented in-context work with newly revised procedures covering general, administrative and clinical competencies. MindTap digital resources emphasize additional practice and strengthen a competitive advantage for those pursuing careers in medical assisting today.

FULL CHAPTER ON PROFESSIONALISM (CH. 2) PREPARES STUDENTS FOR INITIAL AND LONG-TERM ON-THE-JOB SUCCESS. Insights within this chapter focus on the importance of professional appearance, time management, critical thinking and continuing education. Students also learn to recognize biases or prejudices and value diversity.

UPDATED, EXPANDED PATIENT EDUCATION BOXES GUIDE READERS THROUGH INTERACTING WITH TODAY'S PATIENTS. Patient Education boxes woven throughout the text provides insights and tips that assist students the identifying the important issues to discuss with patients before and during tests and examinations.

EASY-TO-FOLLOW STEP-BY-STEP PROCEDURES STRENGTHEN GENERAL, ADMINISTRATIVE AND CLINICAL COMPETENCIES. The author directs specific attention to the steps that address important professional competencies. Additional criteria assist you in evaluating performance and guide your students in understanding how to successfully demonstrate behavioral competencies.

INSIGHTFUL, IN-TEXT FEATURES OFFER REAL WORLD PERSPECTIVE TO THE READINGS. This edition's helpful Practical Application and Patient Education boxes enhance and build upon the concepts that students are learning by demonstrating how to apply the principles in today's medical environment.

Table of contents

Chapters

Cover Page
Title Page
Copyright Page
Procedures
Preface
About the Authors
Acknowledgments
Reviewers
Unit 1. Introduction to Health Care
Unit 2. Anatomy and Physiology of the Human Body
Unit 3. Business Communications
Unit 4. Beginning the Patient’s Record
Unit 5. Medical Insurance and Coding
Unit 6. The Revenue Cycle
Unit 7. Preparing for Clinical Procedures
Unit 8. Assisting with Examinations
Unit 9. Laboratory Procedures
Unit 10. Cardiology and Radiology Procedures
Unit 11. Minor Surgical Procedures
Unit 12. Medication Administration Procedures
Unit 13. First Aid and Responding to Emergencies
Unit 14. Rehabilitation and Healthy Living
Unit 15. Workplace Readiness
Appendix A. Measurements and Abbreviations
Resources
Show more

Unit 1. Introduction to Health Care

1. The Medical Assistant, Health Care Team, and Medical Environment
Preview this section ↗
The Role of the Medical Assistant ↗
Is Medical Assisting Right for You? ↗
Knowledge, Skills, and Responsibilities of the Medical Assistant ↗
General ↗
Administrative ↗
Clinical ↗
Boundaries of Medical Assistants ↗
Medical Assistant Work Environment ↗
Solo Practices ↗
Partnerships ↗
Multi-Provider Clinics ↗
Urgent Care Centers ↗
Managed Care Operations ↗
Accountable Care Organization (ACO) ↗
Hospitals ↗
Patient-Centered Medical Home (PCMH) ↗
Job Outlook for Medical Assistants ↗
Professional Organizations for Medical Assistants ↗
Accreditation ↗
American Association of Medical Assistants ↗
American Medical Technologists ↗
National Center for Competency Testing ↗
National Healthcareer Association ↗
American Academy of Professional Coders ↗
A Brief History of Medicine ↗
Medical Schools ↗
Alternatives to the Traditional Medical Model ↗
Health Care Providers ↗
Physicians ↗
Doctor of Medicine and Doctor of Osteopathic Medicine ↗
General or Family Practice ↗
Physician Specialties ↗
Non-Physician Specialties ↗
Midlevel Practitioners ↗
Nurses ↗
Health Care Team Members ↗
The Impact of Government on Health Care ↗
Chapter Summary ↗
Check Your Understanding ↗
2. Professionalism
Working in a Professional Capacity
Professional Behaviors
Personal Qualities
Initiative
Conflict Management
Acceptance of Feedback
Self-confidence
Professional Appearance
Time Management
Prioritizing Tasks
Respect for Individual Diversity
Critical Thinking
Continuing Education
Chapter Summary
Check Your Understanding
3. Legal and Ethical Issues
Law and Ethics for Medical Assistants
What Is Law and Who Makes It?
Types of Liability Insurance
Liability and Professional Malpractice
Personal Injury
Employer versus Personal Liability Insurance
Criminal vs. Civil Law
Definitions and Examples of Crimes
Misdemeanors
Felonies
The Law of Torts
Negligence
Medical Malpractice
The Doctor-Patient Contract
Rights of the Parties to the Contract
Is It Abandonment of the Patient or a Proper Refusal of Care?
Is the Patient Entitled to Privacy or Is the Doctor Required to Report?
Patient Self-Determination Act
Federal Laws Affecting the Provider Office
Affordable Care Act (ACA)
Health Insurance Portability and Accountability Act (HIPAA)
The Good Samaritan Act
Americans with Disabilities Act Amendments Act (ADAAA)
Uniform Anatomical Gift Act
Genetic Information Nondiscrimination Act of 2008 (GINA)
Conflict of Interest
Scope of Practice
Risk Management
What Is Ethics?
What Are Morals?
Distinguishing Legal, Ethical, and Moral Judgments
Ethics Check Questions
What to Report, to Whom, and When
Ethical Issues in Health Care
Ethics and Diversity
Professional Ethics
Organizational Ethics
Personal Ethics and Professional Performance
Chapter Summary
Check Your Understanding
4. Applying Communication Skills
Communication in the Workplace
The Communication Process
Communication Styles
Communication Barriers
Active Listening
Perception
Nonverbal Communication
Appearance
Facial Expression
Eye Contact
Gestures
Distance
Silence
Therapeutic Touch and Relationships
Communicating Emotional States
Fundamentals of Psychology
Defense Mechanisms
Repression
Suppression
Displacement
Projection
Rationalization
Intellectualization
Sublimation
Compensation
Temporary Withdrawal
Daydreaming
Malingering
Denial
Regression
Procrastination
Coping Skills
Self-Awareness and Personal Boundaries
Communicating with Patients
Communicating with Patients with Disabilities
Communicating with Culturally Diverse Patients
Communicating with Pediatric Patients
Communicating with Geriatric Patients
Communicating with Families
Communicating with Difficult or Uncooperative Patients
Patient Education
Communicating with the Health Care Team
Effective Professional Communication
Methods of Communication in the Medical Office
Participating in Staff Meetings or In-Services
Chapter Summary
Check Your Understanding
5. Introduction to Medical Terminology
Medical Terminology and the Medical Assistant
Origin of Medical Terminology
Prefixes
Exceptions
Suffixes
Word Roots and Combining Forms
Breaking a Medical Term Apart
Building a Medical Term
Spelling Medical Terminology
Forming Plurals from Singulars
Structure of the Human Body
The Integumentary System
The Musculoskeletal System
The Cardiovascular System
The Respiratory System
The Gastrointestinal System
The Urinary System
The Nervous System
The Endocrine System
The Special Senses
The Reproductive System
Common Abbreviations
Chapter Summary
Check Your Understanding

Resources

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