Managing for Quality and Performance Excellence | 12th Edition

James Evans
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Copyright 2025 | {{checkPublicationMessage('Published', '2024-03-01T00:00:00+0000')}}
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Access until March 9, 2027
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Access until September 10, 2026
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Buy Paperback : Managing for Quality and Performance Excellence ISBN: 9780357984789
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About This Product

Evans' MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 12th EDITION, presents the latest developments in the field as students examine fundamental principles, historical underpinnings of total quality, and quantitative methods and applications, all with a strong focus on Six Sigma and the Malcolm Baldrige framework for performance excellence. Using numerous examples and illustrations of quality management approaches in real organizations, review and discussion questions, cases and experiential projects, this edition provides a comprehensive foundation for understanding quality management.