Interpersonal Communication: Everyday Encounters

An emphasis on cultural diversity is thoroughly woven throughout the new 9th Edition, equipping readers with the skills they need to effectively communicate with people who may not share a similar background.

Revised and reorganized, end-of-chapter features provide a logical learning sequence for all activities, building up to progressively more challenging levels of practice and application. The levels move from the simplest review in the "Chapter Summary" and "Key Concepts" to the most challenging application--"Thinking Critically."

The book's conversational and personal tone puts students at ease, helping them feel like they are full participants in the dialogue.

Built on a strengthened learning architecture based on skill building, application and critical thinking, the text's pedagogy is carefully integrated into MindTap's personalized teaching experience. Assignments guide students to analyze, apply and improve thinking, allowing instructors to measure skills and outcomes with ease. MindTap combines interactive videos and simulations with high-value gradable activities in an engaging, personalized online environment. MindTap is cued in the text where appropriate to remind students of their options for interactive applications.