CompTIA A+ Guide to IT Technical Support
By Jean Andrews, Joy Dark Shelton, Pamela Claire Schmelz, Walter Jaqua, Jr.
About your course materials
Andrews/Shelton/Schmelz/Jaqua Jr.'s "CompTIA A+ Guide to IT Technical Support," 12th Edition, brings clarity to IT fundamentals and skills needed for support roles. Its visual, step-by-step approach uses CompTIA A+ Exam objectives to train learners to diagnose, install, maintain, troubleshoot and network computer hardware and software to sharpen communication skills and deliver clear, confident, customer-first support. Core and advanced topics are blended to emphasize the application of skills across Windows 10/11, macOS, Linux, mobile devices, cloud, virtualization, scripting, security, Active Directory and AI. Lab manuals, interactive simulations, live virtual machine labs and auto-graded MindTap activities let students test ideas, solve problems and sharpen skills as they build competence toward success on the 220 1201/1202 exams and excel as IT technicians or administrators.
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About this product
Andrews/Shelton/Schmelz/Jaqua Jr.'s "CompTIA A+ Guide to IT Technical Support," 12th Edition, brings clarity to IT fundamentals and skills needed for support roles. Its visual, step-by-step approach uses CompTIA A+ Exam objectives to train learners to diagnose, install, maintain, troubleshoot and network computer hardware and software to sharpen communication skills and deliver clear, confident, customer-first support. Core and advanced topics are blended to emphasize the application of skills across Windows 10/11, macOS, Linux, mobile devices, cloud, virtualization, scripting, security, Active Directory and AI. Lab manuals, interactive simulations, live virtual machine labs and auto-graded MindTap activities let students test ideas, solve problems and sharpen skills as they build competence toward success on the 220 1201/1202 exams and excel as IT technicians or administrators.
REALISTIC HARDWARE SIMULATIONS IN MINDTAP pull students into photo-rich, lifelike hardware scenarios that make tough concepts click and deliver a dynamic, learn-by-doing virtual experience.
LIVE VIRTUAL LABS' PROPRIETARY GRADING ENGINE assesses what students do inside live virtual machines as they advance through discovery-driven IT scenarios -- guided to advanced to expert -- delivering authentic skills assessment.
RECORD YOURSELF SCENARIO PRACTICE places students in realistic IT professional situations, prompting them to record responses that build real‑world employability skills, with an AI coach providing instant feedback for continuous improvement.
DISCUSSION ACTIVITIES prompt students to read articles, watch videos or podcasts and join peer conversations -- helping them stay current with IT trends while engaging in meaningful discussion.
Table of contents
Chapters
Part 1. CompTIA A+ Core 1 (220-1201)
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