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Digital Marketing Foundations and Strategy

By Debra Zahay, Lauren Labrecque, Brooke Reavey, Mary Lou Roberts

5th Edition © 2024
Discipline:Marketing
Course:Internet Marketing
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Zahay/Labrecque/Reavey/Roberts' DIGITAL MARKETING FOUNDATIONS AND STRATEGY, 5th EDITION delivers comprehensive coverage grounded in strategy concepts, making it easy for students to translate material from other marketing and business courses into the practice of digital marketing. Streamlined chapters combine extant marketing theory and introduce conceptual frameworks to provide students with a foundational understanding of digital marketing issues. The updates to this edition include the impact of the COVID pandemic as well as trends in account-based marketing and Google algorithm updates. Regal and regulatory issues as well as AI and marketing automation are integrated throughout DIGITAL MARKETING FOUNDATIONS AND STRATEGY.

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About this product

Zahay/Labrecque/Reavey/Roberts' DIGITAL MARKETING FOUNDATIONS AND STRATEGY, 5th EDITION delivers comprehensive coverage grounded in strategy concepts, making it easy for students to translate material from other marketing and business courses into the practice of digital marketing. Streamlined chapters combine extant marketing theory and introduce conceptual frameworks to provide students with a foundational understanding of digital marketing issues. The updates to this edition include the impact of the COVID pandemic as well as trends in account-based marketing and Google algorithm updates. Regal and regulatory issues as well as AI and marketing automation are integrated throughout DIGITAL MARKETING FOUNDATIONS AND STRATEGY.

Information technology concepts are presented in a way that are easy to grasp: Students must understand the basics of the underlying technology that supports Internet marketing. This text makes rather complex IT concepts understandable to the student who has only the required MIS basics.

Digital marketing is presented throughout as a global phenomenon because the Internet is a world without walls. Global material and examples are used throughout DIGITAL MARKETING FOUNDATIONS AND STRATEGY and integrated into the subject matter.

Digital Marketing Exercises give students an opportunity to explore the topics and discussions in the chapter in the real-life setting of the Internet.

Numerous screen captures from the Internet showcase real-world and timely examples of concepts from DIGITAL MARKETING FOUNDATIONS AND STRATEGY.

Table of contents

Chapters

Cover Page
Title Page
Copyright Page
Dedication
Preface
Acknowledgments
About the Authors
Part I. Building the Foundations of Digital Marketing
Part II. Creating Visibility and Attracting Customers
Part III. Maintaining and Strengthening Relationships
Appendix. Comprehensive Class Project

Part I. Building the Foundations of Digital Marketing

Chapter 1. The Digital Marketing Landscape and Foundations
Preview this section ↗
How Internet Marketing Has Evolved Into Digital Marketing ↗
The Direct Marketing Roots of Digital Marketing ↗
The Internet as a Direct Response Medium ↗
Generic Direct Marketing Strategies ↗
Critical Strategy Elements of Direct Marketing ↗
Disruptive Change ↗
The Waves of Internet Change ↗
Important Acronyms—IoT and AI/VR ↗
Digital Disruption and Digital Transformation ↗
Engaging in Digital Transformation ↗
Achieving Digital Maturity ↗
AI and Cloud Computing—Salesforce and North Face ↗
A Profile of Digital Users ↗
Internet and Mobile Trends ↗
Drivers of Digital Transformation ↗
Summary ↗
Discussion Questions ↗
Chapter 2. The Supply Chain Becomes a Value Ecosystem
The Impact of Digital Transformation on Supply Chains
Essentials of the Supply Chain
The Virtual Value Chain
Dell’s Direct Model
Next Step—the Digital Value Ecosystem
The Platform Economy
Technologies that Enable Value Chains and Ecosystems
Software-as-a-Service (SaaS)
Cloud Computing
The IoT Begins to Impact the Supply Chain
Mobile Apps
What Comes Next for the Supply Chain?
Summary
Discussion Questions
Chapter 3. Business Models and Strategies
Understanding Business Models
Functions of Business Models
Evolving Business Models—IBM, GE, and Amazon
The Value Proposition
Types of Business Models
The Pipe Model
The Platform Model
Identifying Basic Business Models
Digital Business Models
Advertising Model: Delivering Awareness and Opportunities to Potential Customers
Brokerage Model: Bringing Buyers and Sellers Together
Infomediary Model: Gathering and Distributing Useful Data
Merchant Model: Providing Goods and Services
Manufacturer Direct Model: Reaching Buyers Directly
Utility Model: Delivering Services or Content “Pay-as-You-Go”
Subscription Model: Delivering Services and Content for a Set Fee
Affiliate Model: Incentives for Bringing Qualified Buyers
Community / Crowdfunding Model
Freemium Model: Offers Free Basic Service with Paid Add-ons
Business Models in Action
KANU
Using the Business Model Canvas
Business Models Evolve with New Technologies
Summary
Discussion Questions
Chapter 4. Supporting the Digital Customer Journey
The Customer Journey in the Digital Age
Customer Response
The Consumer Decision Journey
The B2B Decision Journey
Creating a Satisfying CX in the Digital Age
CX—It’s All About People
The Overriding Importance of CX in the Customer Journey
The Importance of Customer Service and Satisfaction
The Impact of Improved Customer Service
What are Firms’ Customer Service Goals?
Why is Providing Excellent Customer Service SO Difficult?
Who are the Customer Service Champions?
What DO Consumers Want?
The Evolution of Customer Service Strategy
Omnichannel in the Digital Age: How to Make It Work
The Evolution to Omnichannel at Eddie Bauer
How Can Businesses Achieve Customer Service Goals?
Summary
Discussion Questions
Chapter 5. Measuring and Evaluating Digital Marketing Programs
Demonstrating Marketing Effectiveness Through Metrics
Ways to Evaluate Website Effectiveness
Enterprise Metrics for Evaluating Websites
Website Performance
The “Old” Way- Loading from a Single Physical Server
The “New” Way- Cloud Hosting Increases Web Performance
Page Load Times and Bounce Rates
Collecting Website Traffic, Audience, and Campaign Data
The Issue of Quantitative Versus Qualitative Data
Tagged Web Pages
Measuring Website Traffic, Audiences, and Campaigns
Choosing the Right Metrics
Using Google Analytics and Segmenting Visitors
Posing and Answering a Question in Google Analytics
Segmentation and Conversion Metrics
From Metrics to KPIs
Metrics for Mobile Apps, Social, and Video
Mobile App Metrics
SMM Metrics
Video Marketing Metrics
Fraudulent Metrics
Summary
Discussion Questions

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