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Administrative Medical Assisting 6th Edition

Wilburta (Billie) Q. Lindh, Carol D. Tamparo, Barbara M. Dahl, Julie Morris, Cindy Correa

  • Published
  • Previous Editions 2014
  • 704 Pages


Medical assistants play a critical role in our changing world of health care, and ADMINISTRATIVE MEDICAL ASSISTING, Sixth Edition, prepares them to lead in this growing field. Known for its thorough coverage, extensive technical detail, and accurate, up-to-date content, this proven text book covers all the administrative and general tasks in a more comprehensive and detailed manner than other texts. Topics covered include the history and development of medical assisting, descriptions of the health care team, therapeutic communications, coping skills for the medical assistant, and important legal, ethical, and bioethical issues pertinent to the medical assistant. First aid is thoroughly covered as well as how to create a facility environment that welcomes patients. There is much updated information on computers, telecommunications, and the electronic medical record. Managing the facility’s financial records includes the new ICD-10 insurance coding. This edition continues to include chapters that are most helpful when the medical assistant moves into a management position within a practice. Students will appreciate the updated chapters on employment strategies, entering the profession, and more fully understanding the management aspect of the medical clinic.

Wilburta (Billie) Q. Lindh, Highline Community College

Ms. Lindh, CMA (AAMA) is Professor Emerita at Highline College in Des Moines, Washington, where she served as Program Director and a consultant to the Medical Assistant Program, and received the Outstanding Faculty Member of the Year award for reshaping the program. The co-author of several textbooks on medical assisting, Ms. Lindh conducted workshops and lectured at events across the country during her tenure, and remains an active member of both the SeaTac Chapter of the American Association of Medical Assistants (AAMA) and the National American Association of Medical Assistants.

Carol D. Tamparo,

Dr. Tamparo, PhD, CMA-A (AAMA) is the former Dean of Business and Allied Health at the Lake Washington Institute of Technology in Kirkland, Washington, and founder of the Medical Assistant Program at Highline College. The author and co-author of four texts for allied health professionals, she is also a member of the SeaTac American Association of Medical Assistants and the National American Association of Medical Assistants.

Barbara M. Dahl, Whatcom Community College, Bellingham, Washington

Ms. Dahl, CMA (AAMA), CPC served as a tenured faculty member and coordinator for the Medical Assisting Program at Whatcom Community College in Bellingham, Washington, for more than 20 years. A credentialed CMA and CPC, she actively participated in the Whatcom County Chapter of Medical Assistants, Washington State Society of Medical Assistants, American Association of Medical Assistants (AAMA), Washington State Medical Assisting Educators, and American Academy of Professional Coders (AAPC). Ms. Dahl is currently consulting to organizations on medical management, personnel issues, curriculum development, and program accreditation, and as a medical assistant advocate.

Julie Morris,

Ms. Morris, RN, BSN, CCMA, CMAA, CBCS has been involved in health care for more than four decades. After earning her Bachelor of Science in Nursing from Jacksonville State University, she went on to a career that included Director-level roles in case management, home infusion care, clinical education, and clinic management. Over the last ten years, Ms. Morris has honored her passion for education by instructing adults in allied health, eventually serving as Program Director, Externship Coordinator, and Director of Career Services. Currently, Ms. Morris devotes her career to curriculum development, integrating active learning in the classroom, and student engagement and success strategies. She is an active member of the Cobb Chapter of the American Association of Medical Assistants in Georgia.

Cindy Correa,

Ms. Correa is the former Allied Health Educational Coordinator at City University of New York at Queens College. Responsible creating and developing curricula for several Queens College Allied Health certificate programs, including Medical Assistant, she now develops satellite courses for adult education programs. Her clinical experience extends to both private practice and administrative hospital work in oncology, cardiovascular surgery, pulmonology, and thoracic surgery. Ms. Correa also works on technical writing and software development projects, and serves on advisory boards for technical colleges in her home state of Colorado.
  • Dynamic Trends. Extensive updates throughout the readings examine the latest trends and issues, industry best practices, and current technology, giving students an up-close perspective of medical assisting today.
  • Enlightening Openers. Every unit starts with this NEW opening feature called Attributes of Professionalism, which explores five important attributes of professional behavior in the health care workplace and offers practical questions for self-testing.
  • NEW Procedures. Updated to include the latest new and revised procedures, this book addresses the full depth and breadth of general, administrative, and clinical competencies for Medical Assistants.
  • Critical Focus. Designed with a laser focus from the first page, ADMINISTRATIVE MEDICAL ASSISTING, 6e delivers learning outcomes based on current MAERB/CAAHEP/ABHES competencies, CLIA-waived laboratory procedures, and relevant digital terminology.
  • Pointed Icons. Special icons highlight content throughout the readings to remind students of the importance of professionalism in their medical assisting career.
  • Improved Course Control. A revised instructor's manual with chapter-linked exercises, learning activities tailored to diverse learning styles, a robust study guide with expanded critical thinking exercises and problem solving, and online competency checklists help you guide students through procedures and evaluate them with ease.
  • Convenient Glossary. An extensive, back-of-the-book glossary provides key medical and industry terms, along with their definitions, serving as a helpful reference for mastering the unique terminology and acronyms used in health care.
  • Healthy Skills. Painstaking coverage of the latest clinical and administrative skillsets offers readers everything they need to get ahead in one of today's most rewarding and in-demand fields.
  • Competency Mapping. Drawing clear connections between chapter material and current ABHES, CAAHEP, and MAERB competencies, this book shows students how their lessons intersect with the job, and help them better prepare for their futures as working professionals.
  • Bright Insights. Packed with hundreds of hundreds of full-color photos and detailed diagrams, each chapter illustrates key procedures and showcases current equipment, building familiarity with the tools of the trade and bringing the pages to life.
  • Guiding Graphics. Quick Reference Guides and infographics throughout the text help students find and understand critical information in a clear, succinct, and engaging way.
  • Enhanced Studying. Created to improve testing outcomes, the Study for Success feature integrates a variety of optional and ancillary resources into each chapter while the expanded Certification Review quizzes build confidence with the certification testing format.
Unit 1: Introduction to Medical Assisting and Health Professions.
1. The Medical Assisting Profession.
2. Health Care Settings and the Health Care Team.
Unit 2: The Therapeutic Approach.
3. Coping Skills for the Medical Assistant.
4. Therapeutic Communication Skills.
6. The Therapeutic Approach to the Patient with a Life-Threatening Illness.
Unit 3: Responsible Medical Practice.
7. Legal Considerations.
8. Ethical Considerations.
9. Emergency Procedures and First Aid.
Unit 4: Integrated Administrative Procedures.
10. Computers in the Medical Clinic.
11. Telecommunications.
12. Patient Scheduling.
13. Medical Records Management.
14. Written Communications.
15. Medical Documents.
Unit 5: Managing Facility Finances.
16. Medical Insurance.
17. Medical Coding.
18. Daily Financial Practices.
19. Billing and Collections.
20. Accounting Practices.
Unit 6: Office and Human Resources Management.
21. The Medical Assistant as Clinic Manager.
22. The Medical Assistant as Human Resources Manager.
Unit 7: Entry into the Profession.
23. Preparing for Medical Assisting Credentials.
24. Employment Strategies.
Appendix A: Common Health Care Abbreviations and Symbols.
Glossary of Terms.

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.


Instructor's Companion Website

ISBN: 9781305964822
Everything you need for your course in one place! This collection of book-specific lecture and class tools is available online via Log on to the password-protected site to download the electronic instructor’s manual, workbook answer keys, coordinated PowerPoint® slides, and other time-saving resources.

Cengage Learning Testing, powered by Cognero® Instant Access

ISBN: 9781305964983
Cengage Learning Testing, powered by Cognero®, is a flexible, online system that allows you to import, edit, and manipulate content from the text’s test bank or elsewhere. Include your own favorite test questions, create multiple test versions in an instant, and deliver tests from your LMS, your classroom, or wherever you want.

Study Guide

ISBN: 9781305964853
The study guide includes key learning objectives for each chapter, outlines of important sections, self-test questions, and problem sets similar to those in the text and coordinating test bank.


Study Guide

ISBN: 9781305964853
This helpful study guide includes key learning objectives for each chapter, outlines of important sections, a variety of self-test questions, and sets of problems similar to those in the textbook.