Terms of Use

Terms

All use of Cengage Learning, Inc. ("Cengage Learning") World Wide Web pages located within cengage.com is subject to the terms and conditions set forth below ("Terms"), provided however that other terms of use shall apply with respect to other Cengage Learning, or its affiliate, websites, as specified on each such website. Any use of such web pages constitutes the user's agreement to abide by the Terms. We may amend the Terms at any time by posting the amended terms on this site.


Electronic Communications

When you visit cengage.com or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


Copyright

All content provided on this site is owned by or licensed to Cengage Learning and/or its affiliates (the "CL Content") and protected by United States and international copyright laws. Cengage Learning and its licensors retain all proprietary rights to the CL Content. The CL Content may not be reproduced, transmitted, displayed or distributed without the prior written consent of Cengage Learning.


Trademarks

All trademarks, service marks, trade names, logos and graphics ("Marks") indicated on this site are registered trademarks of Cengage Learning, its affiliates and/or licensors, in the United States and other countries. You may not make any use of Cengage Learning's Marks without the prior written consent of Cengage Learning.


License and Site Access

Cengage Learning grants you a limited license to access and make personal noncommercial use of this site, subject to the Terms. This site and any portion hereof may not be reproduced, duplicated, displayed, copied, downloaded, sold, resold, visited or otherwise exploited for any commercial purpose without the express written consent of Cengage Learning. You may not frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout and form) of Cengage Learning, its affiliates and/or licensors without the express written consent of Cengage Learning. You may not use any meta tags or any other "hidden text" utilizing Cengage Learning's name or Marks without the express written consent of Cengage Learning. Any unauthorized use terminates the license granted by Cengage Learning.


Disclaimer of Warranties and Limitation of Liability

This site is provided by Cengage Learning on an "as is" and "as available" basis. Cengage Learning makes no representations or warranties of any kind, express or implied, as to the operation of this site, or the information, content or materials included on this site. You expressly agree that your use of this site is at your sole risk. To the fullest extent permitted by applicable law, Cengage Learning disclaims all warranties, express and implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Cengage Learning will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, direct, indirect, incidental, consequential and punitive damages.


General Terms

These Terms are personal to you and you may not assign your rights or obligations to anyone. If any provision of these Terms is invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect. These Terms, all intellectual property issues and your rights and obligations shall be governed by the laws of the United States of America and the State of New York governing contracts wholly entered into and wholly performed within the State of New York. Any dispute arising under this Agreement shall be resolved in the state or federal courts of New York County, New York, and each party hereto waives any objection to venue and hereby submits to the personal jurisdiction of such courts.

Privacy Statement

Cengage Learning, and its subsidiaries and divisions, are committed to protecting the privacy and security of personal information entrusted to us on our websites. This privacy statement explains our online privacy practices.


Scope

This privacy statement applies to the Cengage Learning, website (www.cengage.com) and all Cengage Learning company and brand websites that link to it. Some Cengage Learning websites may have different privacy statements, so please read the privacy notice posted on each such website. For example, Cengage Learning has created a number of websites for the schools we serve, and those websites are subject to the school's own privacy policy.

Additionally, some Cengage Learning websites may provide direct links to various sponsor and marketing partner sites. This privacy statement does not describe the practices of our partners. Before disclosing personal information to any other company's website, you should also read the privacy statement associated with that site.


Information That We Collect

When you visit our website, you may provide us with two types of information: (1) personally identifiable information such as contact and other information about your profession or your interests that you knowingly choose to disclose, which is collected on an individual basis, and (2) general user information that does not contain personally identifiable information, which is collected on an aggregate basis as you browse the website. In some cases, if you choose not to provide us with requested information, you may not be able to access all of our website's content or services.


How We Use Personal Information

In general, we use all of the information we collect in order to:

  • respond to your requests for information,
  • provide you with products and services,
  • determine if you are eligible to receive certain products or services,
  • provide customer service, and
  • provide you with additional information that may be of interest, including marketing and educational materials from us and our partners.

We will tailor the materials we provide you based on the information in your profile, such as your professional interests. Also, certain products (such as teachers' guides) are only available to qualified educational professionals, so you may not receive access to all of the services we offer if we cannot confirm your qualification.

If you purchase a product from us (such as a book or newsletter subscription), you may provide us with a credit card number or other payment information. Payment information will only be used for transaction processing.


When We Disclose Personal Information

We may also share any contact information and professional information with our affiliates or, unless you tell us not to, with third parties. For example, like most publishers, we share our subscriber lists with selected business partners so that they may offer you products and services directly. Additionally, we may share any information with third parties as needed to fulfill your requests for information, products or services.

If you do not want us to share your information with third parties for their own marketing, you can opt-out by deselecting the options to keep you informed about Cengage Learning products and services, or by contacting our Customer Service department by email at: cengagebrain.support@cengage.com or phone at +1 800.354.9706 (M - F, 8:00 am - 6:00 pm ET) and requesting the desired change (e.g., opting in or out of faxes).

You can also opt-out of receiving marketing emails from us and our partners at any time by following the opt-out instructions provided on every email.

Please note that we may disclose any information as permitted or required by law, when necessary for health or safety purposes, or to protect our legal rights. For example, we may disclose information about you to our auditors or legal advisors or in response to a subpoena. We may also disclose information about you in connection with the transfer of assets of our businesses.


A Special Note About Children

Although parts of the galeschools.com website provide information and activities for students, we do not knowingly collect any personal information about children. Teachers must provide their own personal information in order for students to participate in our online quizzes and contests.

We encourage parents and teachers to spend time online with children and to monitor their online activities. Please protect your child's privacy by instructing them to never provide personal information on this site or any other, or within any software registration process, without your permission.


Information Collected on Behalf of Educational Institutions

Some Cengage Learning companies administer websites that provide course materials and services for educational institutions. Information collected on these websites is only used by Cengage Learning as needed to support the educational institution and provide the services requested by the course instructors. We do not use this information for our own purposes. Most student course records are also protected by the Family and Educational Rights Privacy Act (FERPA). For information on your school's privacy statement and FERPA, please contact that school's administration.


Cookies and Website Information

Like most other commercial websites, we use standard "cookie" technology and web server logs to collect information about how our website is used. Cookies are small pieces of data that are stored by your web browser on your hard drive. The cookies allow our web servers to recognize the computers used to access our websites. Cookies allow you to move from page to page on the website, by remembering the information about the entire session.

Information gathered through cookies and by our web server logs may include the date and time of visits, the pages viewed, time spent at our website and the websites visited just before and just after our website. This information is collected on an aggregate basis, and also may be associated with your personal information.


How Do You Access and/or Modify Your Information or Choices?

If you visit our website and volunteer personally identifiable information, you may access such information at any time by visiting the account information area where you will have the opportunity to revise certain of your personally identifiable information, and to update your preferences regarding what information you want to receive from us, or by clicking on the "Contact Us" link and sending us an email. You should be aware, however, that it is not always possible to completely remove or modify information in our databases. In addition, please be aware that your ability to opt-out from receiving marketing and promotional materials does not change our right to contact you regarding your use of our website.


How We Secure Your Information

We have implemented reasonable technical, physical and administrative safeguards to help protect your personal information against unauthorized access or loss. For example, when we ask users to provide payment information (such as credit card number), the data is protected during transmission to us using Secure Sockets Layer (SSL) encryption technology.


Information Process in the United Sates

This website may be operated in the United States. If you are located outside of the United States, please be aware that any information you provide to us may be transferred to the United States or other countries in which our businesses are located. We will adequately protect the data in all locations.


Changes to Our Policies

This privacy notice is effective as of May 13, 2013. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in this privacy statement. If we make a material change to this statement, we will post and highlight the policy changes, and we will also notify you via email and give you an opportunity to opt-out of the new data uses.

Contact Us with Any Questions

If you have any questions about this privacy statement or our use of your personal information, please contact us at:

Cengage Learning, Inc.
20 Channel Center Street
Boston, MA 02210

or email us at: privacy@cengage.com.

Privacy and Security Policy Regarding Sensitive Personal information

Cengage Learning and its United States and Canadian affiliates (collectively, "Cengage") collect sensitive personal information in the ordinary course of its business. Cengage has implemented reasonable technical, physical and administrative safeguards to help protect sensitive personal information from unlawful use and unauthorized disclosure. All Cengage workers are required to follow these established safeguards, which include the following:

  • Access to sensitive personal information is limited to those workers and service providers who have a need to access the information to perform tasks for Cengage. Sensitive personal information is only disclosed to third parties in accordance with Cengage's established privacy and security policy.
  • Cengage will only disclose sensitive personal information (1) to those service providers, auditors, advisors and/or successors in interest who are legally or contractually obligated to protect them, or (2) as required or permitted by law.

If you have any questions, please contact us at privacy@cengage.com.

Higher Education Opportunity Act (HEOA) Cengage Learning Compliance Information

The Higher Education Opportunity Act (HEOA), effective July 1, 2010, contains requirements for publishers regarding transparency of information to prospective adopters at institutions of higher education (including both 2-year/4-year and career schools) and the availability of bundle components.

Cengage Learning worked for over a year to ensure complete and timely compliance with HEOA. These efforts have included reviewing and developing processes and practices involving Marketing, Editorial, Sales, Finance and Production. Here are the details:

Transparency

HEOA requires publishers to provide prospective post-secondary adopters “at the time of the adoption discussion” with information regarding the following:

  • Net and list prices
  • Substantial changes to the content of a new edition
  • Alternate formats
  • Previous copyright years (to serve as an indicator of when the next edition might be published)

Cengage Learning is loading all of the required information onto our titles’ online product pages. This provides prospective adopters with direct access to all of the information centrally in a convenient location with which they are already familiar.

We will now provide faculty with direct access to this information through messaging integrated into the following customer touchpoints which represent the various initial interactions we have with prospective adopters:

  • Review copies: Packing slips that accompany review copies will now refer faculty to the online product pages. In addition, the book’s preface contains detailed content changes to new editions and the title page now includes copyright years for up to three previous editions.
  • Marketing: All title-specific marketing emails will now link faculty to the title’s product page or to the Cengage Learning website with direction to find the required information by accessing the product pages in which they are interested.
  • Printed title-specific collateral: Collateral will now contain a reference to the availability of the required information on the online product pages and advise faculty to access those in their interest area.
  • Cengage Learning Website: More and more instructors come to the Cengage Learning site to find information on titles in their interest areas. They will now find the required information loaded onto the product pages.
  • Cengage Sales Representative pre-pub visits: If Cengage Sales Representatives contact instructors before any other touchpoint has occurred (usually in a pre-selling situation), they can initiate a templated faculty email out of the Cengage Sales Representative Database that will advise instructors of the availability of the required information on the online product pages.

This is the language that Cengage Learning employs to direct prospective adopters to the HEOA-mandated information:

For valuable information on pricing, previous editions and alternate formats, visit www.cengage.com/highered and search by ISBN, author, title, or keyword for materials in your area.

Notice and Procedure for Making Claims of Copyright Infringement

Note: the following information is provided exclusively for notifying the service providers referenced below that your copyrighted material might have been infringed. All other inquiries, such as requests for technical assistance, will not receive a response through this process.

Service Provider(s): Cengage Learning, Inc.

Pursuant to the Digital Millennium Copyright Act,Title 17, United States Code, Section 512(c), to be effective, written notification ("Notification") of claimed copyright infringement must be submitted to the following Agent Designated to Receive Notification of Claimed Infringement:

William A. Sampson
Cengage Learning, Inc.
27500 Drake Road
Farmington Hills, MI 48331
(248) 699-8942
infringements@cengage.com

To be effective, the Notification must include the following:

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  2. Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
  3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material;
  4. Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and if available, an electronic mail address at which the complaining party may be contacted;
  5. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.