Request for consultation

Thanks for your request. You’ll soon be chatting with a consultant to get the answers you need.
{{formPostErrorMessage.message}} [{{formPostErrorMessage.code}}]
First Name is required. 'First Name' must contain at least 0 characters 'First Name' cannot exceed 0 characters Please enter a valid First Name
Last Name is required. 'Last Name' must contain at least 0 characters 'Last Name' cannot exceed 0 characters Please enter a valid Last Name
Institution is required.
Discipline is required.
Why are you contacting us today? is required. 'Why are you contacting us today?' must contain at least 0 characters 'Why are you contacting us today?' cannot exceed 0 characters Please enter a valid Why are you contacting us today?


Distinguished by its focus on the development of the helper, its experiential emphasis, and the unique use of personal vignettes, Neukrug's easy-to-understand and comprehensive text provides an overview of the field of human services. It begins with discussions of history and current issues, followed by a chapter on standards as they relate to skills, credentialing, ethics, and accreditation. The book later moves on to cover important content areas that human service professionals must know and understand to be effective, including counseling theory, helping skills, group and family counseling, consultation and supervision, community organizing, human development, cultural competence, how to work with varied client populations, and research, evaluation, and assessment. The last chapter focuses on career development, including guidance about further education and insight into how career development models can be applied to the student and the student's clients.

Edward S. Neukrug, Old Dominion University

Edward S. Neukrug is the former Chair of the Department of Educational Leadership and Counseling and currently Professor of Counseling and Human Services at Old Dominion University, Dr. Edward S. Neukrug has taught counselor education and human services for over thirty years. In addition, he has worked as a substance abuse counselor, a counselor at a crisis center, an outpatient therapist at a mental health center, an associate school psychologist, a school counselor, and as a private practice psychologist and licensed professional counselor. Dr. Neukrug has written dozens of articles and chapters in books, has authored eight books, and was the editor of THE SAGE ENCYCLOPEDIA OF THEORY IN COUNSELING AND PSYCHOTHERAPY. Books he has written include: EXPERIENCING THE WORLD OF THE COUNSELOR: A WORKBOOK FOR COUNSELOR EDUCATORS AND STUDENTS (4th Edition); COUNSELING THEORY AND PRACTICE; SKILLS AND TECHNIQUES FOR HUMAN SERVICE PROFESSIONALS; and ESSENTIALS OF TESTING AND ASSESSMENT FOR COUNSELORS, SOCIAL WORKERS, AND PSYCHOLOGISTS (3rd Edition). He has also developed DVDs that demonstrate counseling skills and techniques, an interactive website where users can "meet" major theorists of counseling and psychotherapy and learn more about them and their theories (, and an interactive survey where one can identify his or her view of human nature (
  • This edition is updated throughout to reflect current research, standards, and practice, including the new code of ethics from the National Organization of Human Services. Although two chapters have been added, the number of pages is about the same.
  • The previous edition's Chapter 2 (on history and standards) has been split into two chapters to make the content more focused and accessible. The new Chapter 2, "History and Current Issues in Human Services," examines issues such as disaster and trauma training, evidence-based practice, social justice, and technology in social work. The new Chapter 3, "Standards in the Profession: Skill Standards, Credentialing, Program Accreditation, and Ethics," gives greater attention to these important standards.
  • Content from the previous edition's Chapter 10, "A Look to the Future," has been integrated into the "Current Issues" section of the new Chapter 2.
  • The material on human systems is now presented in two chapters: "Couples, Family, and Group Helping" (Chapter 7) and "Organization and Community Change and the Role of Consultation and Supervision" (Chapter 8).
  • The previous edition's chapter on working with diverse clients has been expanded and now appears as Chapter 10, "Working with Varied Client Populations."
  • The last edition's Afterword is now the book's final chapter, "Career Development, Processes, and Resources: Your Future in Human Services." This chapter allows a deeper look at career development models and how they can be applied to both the student and the student's clients. It also provides critical information for students interested in furthering their education.
  • Each chapter opens with a personal vignette, written by the author, in which he shares his perspective and thoughts about being a helper.
  • A section in every chapter entitled "The Effective Human Service Professional" helps readers assess their development.
  • Appendixes -- including a list of websites of major professional associations, the most recent ethical standards of human service professionals, and an overview of DSM-5 diagnostic categories -- keep the book relevant and up-to-date.
  • This comprehensive overview of the human service field offers information on history, current issues, standards in the profession (Skill Standards, ethics, credentialing, and accreditation), professional issues, counseling theory, skills, case management, group and family counseling, organizational and community change, consultation and supervision, human development, cultural competence, how to work with select populations, career development, and research, evaluation, and assessment.
  • Experiential exercises at the end of each chapter offer a wide variety of activities that students can complete in class or at home.
  • Ethical vignettes at the end of each chapter encourage students to contemplate and reflect upon the content.
1. Defining the Human Service Professional.
2. History and Current Issues in Human Services.
3. Standards in the Profession: Skill Standards, Credentialing, Program Accreditation, and Ethics.
4. Theoretical Approaches to Human Service Work.
5. The Helping Interview: Skills, Process, and Case Management.
6. Development of the Person.
7. Couples, Family, and Group Helping.
8. Organizational and Community Change and the Role of Consultation and Supervision.
9. Culturally Competent Helping and Diversity.
10. Working with Varied Client Populations.
11. Research, Evaluation, and Assessment.
12. Career Development, Processes, and Resources: Your Future in Human Services.
Appendix A: Websites of Professional Associations.
Appendix B: Ethical Standards of Human Service Professionals.
Appendix C: Overview of DSM-5 Diagnostic Categories.
Appendix D: Consultation at a Mental Health Center.
Each MindTap product offers the full, mobile-ready textbook combined with superior and proven learning tools at one affordable price. Students who purchase digital access can add a print option at any time when a print option is available for their course.

This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.

Standalone Digital Access — Ultimate Value

Recommended and most popular

  • ISBN-10: 1305860675
  • ISBN-13: 9781305860674
  • Bookstore Wholesale Price $80.00
  • RETAIL $80.00

Digital Access + Print — Flexible Value

Recommended and most popular

  • ISBN-10: 1305928911
  • ISBN-13: 9781305928916
  • Bookstore Wholesale Price $75.00
  • RETAIL $99.95

  • ISBN-10: 1305928695
  • ISBN-13: 9781305928695
  • Bookstore Wholesale Price $166.75
  • RETAIL $221.95

Textbook Only Options

Traditional eBook and Print Options

{{collapseContainerClosed['detail_0'] ? 'Show More' : 'Show Less'}}

  • ISBN-10: 1337219770
  • ISBN-13: 9781337219778
  • STARTING AT $33.49

  • STARTING AT $35.72

  • ISBN-10: 1305271491
  • ISBN-13: 9781305271494
  • Bookstore Wholesale Price $156.75
  • RETAIL $208.95

The text provides a comprehensive overview of the field and profession of human services. It is well organized and easily read. The correlation between chapter overviews and summaries is excellent. [It offers] excellent suggestions for experiential exercises that can be accomplished in class or as homework assignments."

"This textbook is an excellent survey of important information for the new human services student. It is particularly strong in the areas of diversity, culture, the role of the human services professional, and many of the practical aspects of case management. . . . The text is an excellent resource for many of the most important topics in preparing students to enter the human services field."

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.


Online Instructor's Manual

ISBN: 9781305857476
The Instructor's Manual (IM) contains a variety of resources to aid instructors in preparing and presenting text material in a manner that meets their personal preferences and course needs. It presents chapter-by-chapter suggestions and resources to enhance and facilitate learning.

Online PowerPoint®

ISBN: 9781305863460
These vibrant Microsoft® PowerPoint® lecture slides for each chapter assist you with your lecture by providing concept coverage using images, figures, and tables directly from the textbook.

Online Test Bank

ISBN: 9781305863477
For assessment support, the updated test bank includes true/false, multiple-choice, matching, short answer, and essay questions for each chapter.