The Service Consultant: Principles of Service Management and Ownership | 2nd Edition

Ronald A. Garner/C. William Garner
Product cover for The Service Consultant: Principles of Service Management and Ownership 2nd Edition by Ronald A. Garner/C. William Garner
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ASE Test Preparation - C1 Service Consultant

ASE Test Preparation - C1 Service Consultant

ISBN-13: 9781111127121
The fifth edition of Delmar’s Automotive Service Excellence (ASE) Test Preparation Manual for the C1 SERVICE CONSULTANT certification exam contains an abundance of content designed to help you successfully pass your ASE exam. This manual will ensure that you not only understand the task list and therefore the content your actual certification exam will be based upon, but also provides descriptions of the various types of questions on a typical ASE exam, as well as presents valuable test taking strategies enabling you to be fully prepared and confident on test day.
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About This Product

Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task-oriented procedures for day-to-day operations as well as communications, relations, supervision, and customer delivery, this practical text provides readers with an in-depth examination of the multi-faceted responsibilities of an automotive service consultant. In addition, the text content correlates to the ASE tasks for Automotive Service Consultant (C1) in order to help readers better prepare for the ASE certification exam. Furthermore, the second edition contains updated examples, activities, technology, case studies, and visual aids so that readers are exposed to the most up-to-date information in the field.