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The Complete Textbook of Phlebotomy 5th Edition

Lynn B. Hoeltke

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  • MindTap

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Instant Access to the full, mobile-ready textbook combined with superior online learning tools

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Each MindTap product offers the full, mobile-ready textbook combined with superior and proven learning tools at one affordable price. Students who purchase digital access can add a print option at any time when a print option is available for their course.

This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.

Standalone Digital Access — Ultimate Value

Recommended and most popular

  • ISBN-10: 1337284297
  • ISBN-13: 9781337284295
  • Bookstore Wholesale Price $90.00
  • RETAIL $90.00

  • ISBN-10: 1337284335
  • ISBN-13: 9781337284332
  • Bookstore Wholesale Price $100.00
  • RETAIL $100.00

Digital Access + Print — Flexible Value

Recommended and most popular

  • ISBN-10: 1337544841
  • ISBN-13: 9781337544849
  • Bookstore Wholesale Price $132.75
  • RETAIL $176.95

  • ISBN-10: 1337544868
  • ISBN-13: 9781337544863
  • Bookstore Wholesale Price $140.25
  • RETAIL $186.95

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  • ISBN-10: 1337464317
  • ISBN-13: 9781337464314
  • STARTING AT $46.99

  • ISBN-10: 1337284246
  • ISBN-13: 9781337284240
  • Bookstore Wholesale Price $108.75
  • RETAIL $144.95


With an emphasis on hands-on learning, this practical resource helps students develop the phlebotomy-related knowledge and skills they need to become confident, competent health care professionals. The fifth edition accelerates learning by following key topics immediately with relevant exercises, integrating workbook elements and narrative to deliver a complete learning experience. It also connects the latest professional standards and competencies to the realities of practice, including step-by-step guidelines for more than 20 collection procedures. Real-life scenarios and prompts emphasize the phlebotomist's legal and ethical role in patient care decisions. The digital edition includes videos and interactive exercises.

Lynn B. Hoeltke, Eskenazi Health, Indianapolis, Indiana

Lynn B. Hoeltke, M.B.A., M.T. (A.S.C.P.), P.B.T, D.L.M., works for a leading hospital laboratory in the Midwest. In addition to more than 40 years' experience in various laboratory leadership roles, Mr. Hoeltke has taught on the technical college level, developed and taught a nursing-based program for a hospital, and taught phlebotomy as a career development program for entry-level laboratory positions. He also has served as phlebotomy advisor with Evena Medical to develop infrared imaging as a tool to find veins for venipuncture, and he has consulted with several nursing homes and laboratories in teaching phlebotomy techniques to their staff. Mr. Hoeltke has published several magazine articles, has been a contributing textbook author for COMPREHENSIVE MEDICAL ASSISTING, and is the author of multiple phlebotomy texts, including THE CLINICAL LABORATORY MANUAL SERIES: PHLEBOTOMY, and PHLEBOTOMY: PROCEDURES AND PRACTICE by Delmar, Cengage Learning. He has also assisted in the production of a Phlebotomy Skills Video Review based on the procedures in his textbook.

MindTap® is the digital learning solution that powers students from memorization to mastery. It gives you complete control of your course—to provide engaging content, to challenge every individual, and to build their confidence. Empower students to accelerate their progress with MindTap.

  • Each chapter builds on the previous ones to create a learning experience that is progressive and thorough without being overwhelming. In addition, engaging activities in each chapter enable students to determine quickly if they have mastered the material before moving to the next section.
  • The digital edition expands many of the exercises in the print edition of the textbook, making them more engaging and interactive for today’s learners.
  • A variety of features to support learning are included throughout the text, including text boxes that highlight important points, step-by-step procedures and guidelines to reinforce skill development, competency checklists to identify key responsibilities, and review questions to help students assess their understanding of key concepts.
  • Each chapter features a list of learning objectives and relevant National Accrediting Agency for Clinical Laboratory Sciences (NAACLS) competencies to help guide students’ learning and prepare them for professional practice.
  • Throughout the book, laboratory tests are explained in order to give students a better understanding of why samples are collected—and how variation in sample collection techniques can affect test results.
  • The author emphasizes the relationship between sample procurement and the laboratory’s role in patient care, highlighting the importance of phlebotomists in helping the laboratory guide decisions that health care providers make about patient care.
  • The text's visually appealing design includes more than 200 full-color photographs, illustrations, and identification charts (as well as videos in the digital edition), making it easier for students to engage with the material and hone critical skills.

The Complete Textbook of Phlebotomy


1. Introduction to Phlebotomy.
2. Safety in Phlebotomy.
3. Basic Human Anatomy and Physiology.
4. Anatomy and Physiology of the Circulatory System.
5. Phlebotomy Equipment.
6. Phlebotomy Technique.
7. The Challenge of Phlebotomy.
8. Caring for the Pediatric Patient.
9. Sample Considerations and Special Procedures.
10. Sample Preparation and Handling.
11. Customer Service.
12. Legal and ethical issues.
13. Competency.
Appendix A: NAACLS Phlebotomist Competencies.
Appendix B: Frequently Ordered Laboratory Tests.
Appendix C: Blood Volume and Maximum Draw.

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Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.


Instructor's Companion Website

ISBN: 9781337284257
Everything you need for your course in one place! This collection of product-specific lecture and class tools is available online via the instructor resource center at You'll be able to access and download materials such as PowerPoint presentations, instructor’s manual, Study Guides, and more.

Cengage Learning Testing, powered by Cognero® Instant Access

ISBN: 9781337284325
Cengage Learning Testing, powered by Cognero® is a flexible, online system that allows you to import, edit, and manipulate content from the text’s test bank or elsewhere, including your own favorite test questions; create multiple test versions in an instant; and deliver tests from your LMS, your classroom, or wherever you want.