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Supervision: Setting People Up for Success 1st Edition

Carlene Cassidy, Robert Kreitner, Ph.D.

  • Published
  • 480 Pages


Help future and current supervisors reach their full potential and inspire those working for them to achieve their best with Cassidy/Kreitner's SUPERVISION: SETTING PEOPLE UP FOR SUCCESS. This much-anticipated text from successful professional Cassidy and experienced author Kreitner emphasizes the skills that are most important for success in today's new economy, including exceptional communication and training skills as well as extraordinary people skills. The book provides a solid foundation in supervision basics, including planning, organizing, staffing, recruitment, decision-making, motivating employees, leading teams, handling conflicts, and much more. To support the book's underlying theme of setting employees up for success, each chapter emphasizes the most effective strategies and techniques for becoming a highly effective supervisor. Students gain a solid understanding of the vast responsibilities today's supervisors face and how to best approach these responsibilities, including the management of diverse and virtual teams. The text's clear presentation weaves engaging interviews, intriguing case studies, and extensive real-world examples throughout each chapter to demonstrate how supervisors can spend more time setting their employees up for success and less time controlling and disciplining. A unique skills-based Supervisor's Toolkit contains checklists, communication logs, self-assessment tools, and other critical supervision resources. Prepare your students to set people up for success as they achieve their personal best as effective supervisors in business today with Cassidy/Kreitner's unique SUPERVISION: SETTING PEOPLE UP FOR SUCCESS.

Carlene Cassidy, Anne Arundel Community College

Carlene M. Cassidy, founder of Anne Arundel Community College's Entrepreneurial Studies Institute, has more than 20 years of experience in business, management, and information systems. She has worked in a variety of industries, including health care, retail, computer information systems, and education. Prior to joining Anne Arundel Community College, Ms. Cassidy was a partner and Chief Operating Officer for a multi-million-dollar regional computer consulting firm and launched several start-ups. Ms. Cassidy is a frequent speaker at corporate events, conferences, colleges and universities. Ms. Cassidy received the 2009 Entrepreneurship Faculty of the Year Award from the National Association for Community College Entrepreneurship and the Anne Arundel Community College Student Association's highest honor, the Distinguished Service Award. She was also the 2008 Faculty Advisor of the Year. She is a YWCA Tribute to Women in Industry Honoree and she has been included multiple times in the Who's Who Among American Teachers. In her spare time she serves on multiple non-profit boards of directors and committees. She has a Bachelor of Science Degree in Health Services Administration from Providence College and a Master of Science Degree in Information Systems and Telecommunications from Johns Hopkins University.

Robert Kreitner, Ph.D., Arizona State University, Emeritus

Robert Kreitner, Ph.D., is Professor Emeritus of Management at Arizona State University. After a 26-year career at ASU, Dr. Kreitner was named to the W. P. Carey School of Business Faculty Hall of Fame. Dr. Kreitner was born in Buffalo, New York. After a four-year enlistment in the U.S. Coast Guard, he attended the University of Nebraska-Omaha and has received the Alumni Association's Scholar-Athlete Award. Dr. Kreitner received bachelors and master's degrees in business from UNO and a Ph.D. in business from the University of Nebraska-Lincoln. Before ASU, Dr. Kreitner taught at UNO, UNL, Western Illinois University, and Thunderbird as well as Micronesia, Albania, and Switzerland. Dr. Kreitner has authored or co-authored seven textbooks, including management and organizational behavior books that lead their fields and have been translated into Spanish, French, Italian, and Mandarin Chinese. Dr. Kreitner has consulted for clients including American Express, Ford Motor Company, SABRE Computer Services, Honeywell, Motorola, Amdahl, the Hopi Indian nation, State Farm Insurance, Goodyear Aerospace, Caterpillar, and U.S. Steel.
  • SUPERVISOR'S TOOLKIT PROVIDES EASY ACCESS TO VALUABLE, PRACTICAL RESOURCES --A unique Supervisor's Toolkit is integrated throughout the book to provide resources that are critical for achieving and inspiring success now and in the future. Students find important forms, checklists, communication logs, self-assessment tools, and experiential activities as well as opportunities to practice techniques.
  • KNOWLEDGE TO ACTION activities are a unique learning tool containing scenarios and questions designed to allow students to reflect and apply their new knowledge. Through these engaging individual or group activities, students discover why the information is relevant and how it can be used in the workplace. These are outstanding focal points for class discussion.
  • BALANCED CHAPTER CONTENT FOCUSES ON PRACTICAL SKILLS AND REAL EXAMPLES --Important background information within each chapter offers clear explanations, interviews filled with useful insights, numerous real examples from actual organizations, useful case studies, and tools from the Supervisor's Toolkit. All chapter content supports the book's underlying theme of setting employees up for success as students learn to face challenges to achieve their full potential and create opportunities for employees for attain success.
  • "THEY SAID IT BEST" DIRECTS READERS TO INSIGHTFUL QUOTES FROM RECOGNIZED LEADERS --Brief "They Said it Best" feature boxes throughout each chapter highlight key comments from well-known business leaders related to chapter content.
  • "STRAIGHT TALK FROM THE FIELD" OPENING VIGNETTES IMMEDIATELY ENGAGE READERS --Each chapter begins with an intriguing vignette written by a supervisor from with diverse industry experience. These "guest speakers" provide real-world examples that resonate with students and bring the material to life through their candid personal experiences.
Chapter 1. Supervisors Are Vital to Organizational Success
Chapter 2. Leadership and Teamwork Essentials.
Chapter 3. Planning, Goal Setting, and Achieving Results.
Chapter 4. Recruitment, Selection, and Retention.
Chapter 5. Setting Your New Hire Up for Success: Orientation.
Chapter 6. Appraising and Rewarding Performance.
Chapter 7. Training: Begin with the End in Mind.
Chapter 8. Motivation and Coaching—It's Okay to Have Some Fun!
Chapter 9. Building a Positive, Creative, and Productive Work Environment.
Chapter 10. Communication: Around the World in 60 Seconds.
Chapter 11. Behavior in the Workplace: The Bad and the Ugly.
Chapter 12. Staffi ng: Planning, Scheduling, and Outsourcing.
Chapter 13. Legal and Ethical Challenges for Today's Supervisors.
Chapter 14. Harnessing the Power of Information Technology and the Internet.
Chapter 15. It's All About People and Self-Awareness

Textbook Only Options

Traditional eBook and Print Options

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  • ISBN-10: 1133465455
  • ISBN-13: 9781133465454
  • STARTING AT $22.49

  • STARTING AT $44.49

  • ISBN-10: 0618862137
  • ISBN-13: 9780618862139
  • Bookstore Wholesale Price $210.00
  • RETAIL $279.95

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.


Multimedia Assets

ISBN: 9780547061955

WebTutor™ on Blackboard® Instant Access Code

ISBN: 9780324834031

Online Instructor's Resource Manual

ISBN: 9780547061917
Find everything you need with this convenient online Instructor's Resource Manual, including Chapter Overviews and Learning Objectives, Lecture Outlines, and Discussion Questions with answers. Notes on Experiential Exercises highlight Building Managerial Skills, Experiencing Organizational Behavior, and Self-Assessment. Organizational Behavior Case Questions provide answers, a mini-lecture, and additional experiential exercises. A Transition Guide, Sample Syllabi, suggested Course Outline, and section on learning and teaching ideologies guide your preparation.

Instructor's Resource CD-ROM

ISBN: 9780547061849
Conveniently test your students' understanding and ability to set others up for success with this comprehensive Online Test Bank that is conveniently located on the password-protected portion of the Text Companion Website for your easy access. (Only available online.)

WebTutor™ on WebCT™ Instant Access Code

ISBN: 9780324834055


Multimedia Assets

ISBN: 9780547061955

WebTutor™ on Blackboard® Instant Access Code

ISBN: 9780324834031
Improve your grades with WebTutor™ online review and test prep tools.

WebTutor™ on WebCT™ Instant Access Code

ISBN: 9780324834055
Improve your grades with WebTutor™ online review and test prep tools.