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  • ISBN-10: 1337250015
  • ISBN-13: 9781337250016
  • STARTING AT $31.49

  • STARTING AT $34.99

  • ISBN-10: 1305662229
  • ISBN-13: 9781305662223
  • Bookstore Wholesale Price $132.75
  • RETAIL $176.95


Packed with cutting-edge coverage, the latest theory and practices, QUALITY AND PERFORMANCE EXCELLENCE, 8TH EDITION familiarizes students with basic principles and methods, shows how these principles and methods work within a variety of organizations, and illustrates the relationship between principles and popular management theories and models. A reader-friendly approach is organized around traditional management topics, emphasizing connections between quality principles and management theories. Updates reflect the 2015-16 Baldrige criteria with new examples, experiential exercises, and case studies. Cases focus on large and small companies in manufacturing and service industries in the Americas, Europe, and Asia-Pacific.

James R. Evans, University of Cincinnati

James R. Evans is a professor in the Department of Operations, Business Analytics, and Information Systems in the Lindner College of Business at the University of Cincinnati. His served as president of the Decision Sciences Institute 1997–1998 and 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been editor of the Quality Management Journal, published by the American Society for Quality, and served on editorial boards of numerous other journals. Dr. Evans has published more than 90 refereed papers and more than 30 editions of books. During the annual Quality Congress in May 2004, the American Society for Quality presented Dr. Evans and co-author Bill Lindsay with the Philip B. Crosby Medal for writing THE MANAGEMENT AND CONTROL OF QUALITY, 6E. The Crosby medal was presented “for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, and techniques of quality management.”
  • Real-world cases illustrating key ideas and themes covered in the chapters offer students hands-on opportunities to sharpen their critical-thinking skills.
  • Extremely flexible, QUALITY AND PERFORMANCE EXCELLENCE, 8e meets the unique needs of you and your students. After chapters 1 and 2, all other chapters can be sequenced in almost any order.
  • Unlike most books on quality, QUALITY AND PERFORMANCE EXCELLENCE, 8e is organized according to traditional management topics. This student-friendly organization helps readers see the parallels between quality principles and management theories in areas such as organizational design and leadership.
  • Part I, Foundations of Quality and Performance Excellence, presents core principles and begins to explain how they relate to familiar management concepts.
  • Part II, Performance Excellence, Strategy, and Organization Theory, introduces the importance of quality and performance excellence from a strategic perspective, the idea of customer-supplier relationships, and the role of organizational design.
  • Part III, Performance Excellence and Organizational Behavior, discusses the themes of teamwork and empowerment as well as relates quality to the topics of groups and motivation.
  • Part IV, Leadership and Organizational Change, deals with practices for making performance excellence a part of today’s modern organizations, focusing on leadership and the journey to performance excellence.

Quality & Performance Excellence


1. Introduction to Quality and Performance Excellence.
2. Frameworks for Quality and Performance Excellence.
3. Tools and Techniques for Quality Design and Control.
4. Tools and Techniques for Quality Improvement.
5. Competitive Advantage and Strategic Management for Performance Excellence.
6. Quality in Customer-Supplier Relationships.
7. Designing Organizations for Performance Excellence.
8. Quality Teamwork.
9. Engagement, Empowerment, and Motivation.
10. Leadership for Performance Excellence.
11. Performance Excellence and Organizational Change.

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.


Instructor Website

ISBN: 9781305662247
This website provides a variety of resources to help students review for class, including chapter outlines, glossaries, flashcards, and learning objectives.

Cengage Learning Testing Powered by Cognero Instant Access

ISBN: 9781305662261
Cengage Learning Testing Powered by Cognero® is a flexible, online system that allows you to import, edit, and manipulate content from the text’s test bank or elsewhere, including your own favorite test questions; create multiple test versions in an instant; and deliver tests from your LMS, your classroom, or wherever you want.