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Focusing on technological advances that are changing the practice of law, this practical, hands-on text covers day-to-day law office management topics, including client relations and communication skills; legal fees, timekeeping, and billing; client trust funds and law office accounting; calendaring, docket control, and case management; legal marketing; and file and law library management. The Fourth Edition is accompanied by Clio’s Boutique Plan cloud-based software (with in-depth tutorials) which allows students to master skills in time and billing, accounting case management, and document management. Other highlights of the new edition include new ethics-related case reviews, up-to-date forms, charts, and checklists that illustrate important concepts relating to paralegals in the law office, and hands-on exercises.

Cynthia Traina Donnes, Tulane University

Cynthia Traina Donnes (B.A, M.A.) began her legal career overseeing bankruptcy cases for a statewide bank’s legal department. She soon was appointed as a bankruptcy trustee for the Eastern District of Louisiana, at the time, one of the youngest in the country. She later was appointed as an Arbitrator for the Financial Industry Regulatory Authority (FINRA), hearing securities matters. She recently qualified with the Louisiana Bar Association as a Civil and Family Mediator. She currently teaches Technology in the Law and Bankruptcy Practice and Procedures at Tulane University, where she also revised and taught the Notary Public Preparation course, as well as the Legal Ethics course, and employed interns as part of the Paralegal Internship program. Expanding her teaching beyond the classroom, she presents at seminars and conferences and provides continuing legal education as an accredited sponsor through the Louisiana Supreme Court. ABA certified from the University of New Orleans, she holds a Masters in Legal Studies from American Public University, a Louisiana Notary Public commission, and both Series 7 and Series 66 licenses with FINRA.
  • Up-to-date coverage of technological advances that are changing the practice of law prepares students for success in today’s legal environment.
  • Updated case reviews help students develop a better understanding of the types of unethical behavior they may encounter in the legal environment, including technology-related ethical issues.
  • Access to Clio demo software on the Premium Website and updated hands-on exercises give students an opportunity to gain practical experience with legal software as they master key concepts and skills in law office management.
  • Updated screen shots in the hands-on exercises and throughout the book help students understand each step in law management office processes.
  • A logical organization that allows each chapter to be studied independently gives instructors complete flexibility in presenting the material.
  • A strong ethics focus throughout the book is supported by many Case Review features that emphasize ethical issues.
  • On the Web exercises, Test Your Knowledge questions, Projects, Practical Applications, and Case Review questions help students master key concepts and skills.
  • Up-to-date charts and graphs present material in an easy-to-understand manner.
1. The Legal Team, Law Practices, and Law Firm Governance.
2. Legal Administration and Technology.
3. Ethics and Malpractice.
4. Client Relations & Communication Skills.
5. Legal Fees, Timekeeping, and Billing.
6. Client Trust Funds and Law Office Accounting.
7. Calendaring, Docket Control, and Case Management.
8. Legal Marketing.
9. File and Law Library Management.
Appendix A: Creating a Clio Account.
Appendix B: Clio Introduction.
Appendix C: Clio Law Firm Profile and Setup.
Appendix D: Succeeding as a Paralegal.
Each MindTap product offers the full, mobile-ready textbook combined with superior and proven learning tools at one affordable price. Students who purchase digital access can add a print option at any time when a print option is available for their course.

This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.

Standalone Digital Access — Ultimate Value

Recommended and most popular

  • ISBN-10: 1305577965
  • ISBN-13: 9781305577961
  • Bookstore Wholesale Price $100.00
  • RETAIL $100.00

Textbook Only Options

Traditional eBook and Print Options

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  • ISBN-10: 1337224626
  • ISBN-13: 9781337224628
  • STARTING AT $35.99

  • STARTING AT $160.49

  • ISBN-10: 1337414085
  • ISBN-13: 9781337414081
  • Bookstore Wholesale Price $126.00
  • RETAIL $167.95

  • ISBN-10: 1305577922
  • ISBN-13: 9781305577923
  • Bookstore Wholesale Price $188.00
  • RETAIL $249.95

“Activities at End of Chapters – This is my favorite part of each chapter. These activities can be both academic and hands-on, so they provide a great change of pace for the students and instructor.”

“Compared to prior textbooks for this course I have used, this one is superior. The wealth of activities at the end of the chapters are outstanding for giving students great, hands-on knowledge. This is one of the few books I have reviewed that has gone the extra mile regarding supplements. Everything I always look for, including web resources, legal technology, outside projects, was available in this book. I was really happy to see these supplements.”

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.


Instructor Companion Website

ISBN: 9781305577947
The Instructor Companion Website includes an Instructor’s Manual with answers to text questions, lecture outlines and teaching suggestions, test banks, and customizable PowerPoint presentations.

Cengage Learning Testing, powered by Cognero® Instant Access

ISBN: 9781305578012
Cengage Learning Testing, powered by Cognero®, is a flexible, online system that allows you to import, edit, and manipulate content from the text’s test bank or elsewhere, including your own favorite test questions; create multiple test versions in an instant; and deliver tests from your LMS, your classroom, or wherever you want.

Premium Web Site, 1 term (6 months) Instant Access

ISBN: 9781305578036
The Premium Website is a password-protected Student Companion Site that provides access to the Clio demo software and updates to the text.


Premium Web Site, 1 term (6 months) Instant Access

ISBN: 9781305578036
The Premium Website is a password-protected Student Companion Site that provides access to the Clio demo software and updates to the text.