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Operations and Supply Chain Management for the 21st Century 1st Edition

Ken Boyer, Rohit Verma

  • Published
  • Previous Editions 2010
  • 592 Pages
Starting At 135.00 See pricing and ISBN options


Boyer/Verma's breakthrough text meets today's student and instructor's needs and redefines the marketplace. Their text is briefer than most, taking all of the vital core concepts and building upon them with current and fresh examples. The authors understand the importance of striking a balance by creating a book that does an even better job at covering the core concepts while also providing customers with a new product that fully addresses and approaches this course area from today's teaching and learning perspectives and actual business practices. The three unifying themes throughout the book are Strategy, Global Supply Chain, and Service Operations. Strategy will serve as an overarching framework and will be used in each chapter to present students with an alternative approach to specific challenges. The authors uses examples from non-US companies and/or organizations in each chapter to incorporate Service Operations in the book. They also show that even some of the largest manufacturing companies today have extensive service activities such as customer support and product development. The Global Supply Chain theme will allow students to see how products move through different companies and countries with Boyer/Verma's use of real world examples throughout his text. In addition the robust Cnow course allows instructors and students to go beyond the printed text to get the most from this exciting operations management program.

Ken Boyer, Ohio State University

Ken Boyer is a Dean's Distinguished Professor of operations management at the Fisher College of Business, Ohio State University. Dr. Boyer is co-Editor in Chief of the Journal of Operations Management. Dr. Boyer previously was a professor of supply chain management at the Broad College of Management, Michigan State University from 2000 to 2008. Prior to that, he was an assistant/associate professor at DePaul University from 1995 to 2000. He earned a B.S. in mechanical engineering from Brown University, and a M.A. and Ph.D. in Business Administration from Ohio State University. Dr. Boyer worked as a project engineer with General Dynamics Electric Boat Division in Groton, CT. Dr. Boyer's research interests focus on the strategic management of operations, electronic commerce and the effective use of advanced manufacturing technologies. He has published articles in Management Science, Sloan Management Review, Decision Sciences, Journal of Operations Management, and Business Horizons, among others. His research received the 1997 Chan Hahn award, the 1996 Stan Hardy award and the 2004 Wick Skinner award. Dr. Boyer received the 2007 John D. and Dortha J. Withrow Teacher-Scholar Award at Michigan State University. He co-wrote the book Extending the Supply Chain: How Cutting-Edge Companies Bridge the Critical Last Mile into Customers' Homes, American Management Association, 2005. He is a member of the Academy of Management, Decision Sciences Institute and the Production and Operations Management Society.

Rohit Verma, Cornell University

Rohit Verma is a Professor of Service Operations Management & Executive Director at the Center for Hospitality Research in the School of Hotel Administration at Cornell University. Prior to his current appointment, he was the George Eccles Professor of Management, David Eccles School of Business at the University of Utah. He has also taught MBA and executive development classes at DePaul University, Chicago; University of Sydney; Norwegian School of Logistics; Helsinki School of Economics; and Indian School of Business. His research interests include new product/service design, quality management and process improvement, supplier selection strategies, and operations/marketing interrelated issues. He has published over 50 articles in prestigious business journals such as California Management Review, Cornell Hospitality Quarterly, Decision Sciences, Journal of Operations Management, Journal of Product Innovation Management, Journal of Service Research, MIT Sloan Management Review, Production and Operations Management, and more. Verma has received several teaching and research awards, including the Skinner Award for Early Career Research Accomplishments from the Production and Operations Management Society; Sprit of Inquiry Award, the highest honor for scholarly activities within DePaul University; Teaching Innovation Award, DePaul University; and Doctoral Faculty Teaching Award, University of Utah. He serves as an Associate Editor of Journal of Operations Management, and Decision Sciences; Senior Editor of Production and Operations Management; and Editorial Board Member of Journal of Service Research, Quality Management Journal, Operations Management Research and Cornell Hospitality Quarterly.
  • Three unifying themes throughout the book: Strategy, Global Supply Chain, and Service Operations.
  • END OF CHAPTER CASES: Every chapter includes a short closing case that can be used in the classroom as a discussion and application tool.
  • END OF CHAPTER PROBLEMS: At the end of chapters with quantitative material there are several problems, with at least one of each type presented in the chapter. Additional problems are available on the text website.
  • Every chapter will include at least one example from a non-U.S. company or organization.
  • Integrated, on-demand, user friendly CMS, web, and grading system materials.
  • LEARNING OBJECTIVES: Every chapter starts with key objectives in a numbered list. These objectives are then matched to a summary explanation at the end of each chapter.
  • OPENING VIGNETTE: A company example, most often from one of our three exemplary companies, leads off each chapter. These vignettes provide a contextual illustration of several key principles of the chapter.
  • KEY TERMS: Every key term and definition are included in the margin. Key terms are also bolded within the paragraphs.
  • SOLVED EXAMPLES: Within each chapter, problem statements, along with step-by-step illustrations for every key quantitative technique, are included.
  • BEST PRACTICES IN OPERATIONS MANAGEMENT: These boxed inserts illustrate examples of companies employing practical and effective practices.
  • TECHNOLOGY IN OPERATIONS MANAGEMENT: These boxed inserts highlight companies and organizations using technology applications and cover the associated people/workforce decisions.
1. Operations and Supply Chain Strategy.
2. Quality Management.
3. New Product Development.
4. Process Design and Analysis.
5. Forecasting.
6. Independent Demand Inventory.
7. Dependent Demand Inventory.
8. Project Management.
9. Optimization and Simulation Modeling.
10. Capacity Planning.
11. Quality Improvement Methods.
12. Lean Enterprise.
13. Technology and Integrated Supply Management.
14. Global Supply Chain and Service Integration.
CengageNOWv2 combines the way students use textbooks and online resources to learn, study and complete homework, allowing them to achieve ultimate success in this course in a digital world.

This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.

Standalone Digital Access — Ultimate Value

Recommended and most popular

  • ISBN-10: 0324834810
  • ISBN-13: 9780324834819
  • Bookstore Wholesale Price $135.00
  • RETAIL $135.00

  • ISBN-10: 1439035822
  • ISBN-13: 9781439035825
  • Bookstore Wholesale Price $135.00
  • RETAIL $135.00

Digital Access + Print — Flexible Value

Recommended and most popular

  • ISBN-10: 1435466691
  • ISBN-13: 9781435466692
  • Bookstore Wholesale Price $296.25
  • RETAIL $394.95

Textbook Only Options

Traditional eBook and Print Options

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  • ISBN-10: 1133463924
  • ISBN-13: 9781133463924
  • STARTING AT $24.49

  • STARTING AT $146.49

  • ISBN-10: 0324834853
  • ISBN-13: 9780324834857
  • Bookstore Wholesale Price $243.75
  • RETAIL $324.95

  • ISBN-10: 0618749330
  • ISBN-13: 9780618749331
  • Bookstore Wholesale Price $243.75
  • RETAIL $324.95

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.


PowerPoint® Slides

ISBN: 9780547069586
The PowerPoint Lecture Presentation enables instructors to customize their own multimedia classroom presentation. Containing approximately 500 slides, the package includes figures and tables from the text, as well as outside materials to supplement chapter concepts. Material is organized by chapter, and can be modified or expanded for individual classroom use. PowerPoint slides are also easily printed to create customized Transparency Masters.

Online Test Bank

ISBN: 9780547061757

Instructor's Resource Manual

ISBN: 9780547061740

Online Instructor's Resource Manual

ISBN: 9780547061726
Designed to provide support for instructors new to the course, as well as innovative materials for experienced professors, the Instructor's Manual includes Learning Objectives, a Teaching Note for the Opening Vignette, A Detailed Lecture Outline, Notes on the End of Chapter Problems. Suggested Answers to Case Questions, and Additional Exercises.


ISBN: 9781439041024
You can find exciting and engaging video clips for your students on this comprehensive DVD. Topics from the text are expanded upon to 'show' rather than 'tell' your students about the many complex operations management concepts.