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Medical Office Practice 8th Edition

Phillip S. Atkinson, Diane R. Timme

  • Published
  • Previous Editions 2004, 1999, 1995
  • 250 Pages


Use the completely updated MEDICAL OFFICE PRACTICE, 8th Edition as the capstone of your Medical Assisting or Medical Office Assistant curriculum. Students experience a full simulation of employment as a medical office assistant through this 30-hour program. All jobs are updated to the latest accreditation guidelines and daily tasks are assigned as they would be in a real world setting, incorporating computer-based procedures and emphasizing the latest HIPAA standards, confidentiality, and ethics throughout. Alternate assignments in the Instructor's Manual give practice in therapeutic communication and working with Spanish patients. MEDICAL OFFICE PRACTICE, 8th Edition can help your students bridge the gap from learning in the classroom to working in a medical office.

Phillip S. Atkinson,

Phillip S. Atkinson, PhD, is Professor Emeritus, Bernard M. Baruch College of the City University of New York. He received the 1986 Clinton A. Reed Award and he is a member of the Computer Literacy Task Force, and National Business Education Association.

Diane R. Timme,

Diane R. Timme, RN, BS, has 20 years' combined experience working in health care in the areas of medical assisting, medical transcription¸ and nursing. She has been a medical assisting educator for 12 years, and is currently working as a school nurse. Diane is a member of the National Association of School Nurses.
  • New user-friendly practice management software, Medical Office Simulation Software (MOSS) 2.0 to help students gain proficiency in computer procedures.
  • In addition to printed forms, all forms are now in electronic format and can be completed electronically.
  • Jobs on HIPAA, confidentiality, and ethics have been added throughout the simulation.
  • MOSS 2.0 is also available as a networked solution for programs wishing to perform the simulation in a computer lab.
  • All jobs are updated to the latest accreditation guidelines.
  • A self-contained instructional package, with all materials and supplies provided for a simulation that includes 35 realistic jobs that requires about 30 clock hours to complete.
  • Prepares students to transition from the classroom to the workforce, learning skills as if they were employed in the Medical Assisting field.
  • Use this comprehensive, completely updated program as capstone course or final examination.
  • Full instructions for each types of task are given once; in subsequent tasks, as in employment in the Medical Assisting field, students are expected to remember the instructions or use critical thinking and refer back to the full instructions.
Welcome to Medical Office Practice!
Getting Started: Administrative Functions
Job 1: Introduction to HIPAA and Signing a Confidentiality Statement.
Job 2: Written Communication—Revising Patient Information Brochure.
Job 3: Blocking the Schedule Using MOSS.
Job 4: Administrative Functions—Filing Procedures.
Job 5: Administrative Functions and Managed Care/Insurance—Preparing Patient Files.
Job 6: Administrative Functions—Scheduling Patient Appointments.
Job 7: Administrative Functions—Patient Registration.
Job 8: Legal Implications—Request for Release of Medical Information.
Job 9: Concepts of Effective Communication—Transcription: SOAP Notes.
Job 10: Concepts of Effective Communication—Telephone Messages.
Job 11: Looking Up a Patient Appointment, Creating Daily Appointment Patient List; Making New Patient Reminder Calls.
Job 12: Concepts of Effective Communication and Ethical Considerations—Patient Scenarios.
Job 13: Administrative Functions—Scheduling Special Procedures (Mammogram).
Job 14: Concepts of Effective Communication—Oncology Consult.
Job 15: Concepts of Effective Communication—Making a Referral to a Specialist.
Job 16: Administrative Functions—Researching Drug Information.
Job 17: Creating a Travel Itinerary.
Job 18: Administrative Functions—Blocking the Physician's Schedule.
Job 19: Concepts of Effective Communication—Oncology Consult.
Job 20: Concepts of Effective Communication—Completing Finished Copy from Rough Draft.
Job 21: Legal Implications—Preparing Occupational Exposure Incident Report.
Job 22: Office Administration—Ordering Office Supplies and Preparing a Purchase Order.
Job 23: Administrative Functions—Manual Appointment Scheduling.
Job 24: Basic Practice Finances—Posting Entries on a Day Sheet.
Job 25: Basic Practice Finances—Computerized Procedure Posting.
Job 26: Basic Practice Finances—Computerized Payment Posting.
Job 27: Employee Payroll—Completing Work Record, Preparing and Proving Totals on Payroll Register.
Job 28: Protective Practices—Material Safety Data Sheets (MSDS).
Job 29: Basic Practice Finances—Posting Adjustments, Collection Agency Payments, and Processing Refunds.
Job 30: Managed Care/Insurance—Processing Insurance Claims.
Job 31: Procedural and Diagnostic Coding.
Job 32: Protective Practices—Identifying Community Resources.
Job 33: Concepts of Effective Communication—Scheduling Admission to a Hospital; Preparing Patient for Procedure.
Job 34: Administrative Functions—Proofreading and Preparing Final Copies from Draft Copies.
Job 35: Legal Implications—Creating or Updating Resume and Preparing for Job Interview.
Appendix A: Reference Materials.
Appendix B: Job Reference Table.
Appendix C: Using Medical Office Simulation Software (MOSS).
Appendix D: Forms.
Glossary of Medical Terms.

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.


Instructor's Manual

ISBN: 9781435481442
The Instructor's Manual includes an overview of the simulation, special features, teaching suggestions, a job-by-job overview, performance evaluation criteria, job solutions, and dictation transcripts. The job-by-job overview relates the jobs to the competencies needed by persons in the medical office assisting profession. It also provides discussion questions that lead to development of communication skills and to understanding of such concepts as professionalism, ethics, and confidentiality. IncludesTwo alternate assignments that highlight working with diverse patient populations: Alternate Job 36: Therapeutic Communication and Group Diversity Project and Alternate Job 37: Spanish Assignment, Answer keys for manual assignments and screen shot solutions for computer procedures, Discussion prompts and suggested responses for each Job, Instructor Job Reference Table and Correlation Guide from the seventh edition to the eighth edition.



ISBN: 9781111535575