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This comprehensive text helps readers develop the critical cognitive (knowledge base), psychomotor (skills), and affective (behaviors) competencies that entry-level medical assistants need to succeed. Now featuring a streamlined organization for greater effectiveness, the text maintains the easy-to-understand, proven format that has made it a perpetual favorite. The new edition includes the latest information on nutrition, the Affordable Care Act (ACA), and ICD-10, and content is aligned and mapped to current ABHES standards and newly approved 2015 CAAHEP standards. Electronic health records have been updated throughout the text, and expanded text highlights now include personal growth topics such as professionalism, teamwork, and time management. Up-to-date and innovative, the eighth edition of MEDICAL ASSISTING: ADMINISTRATIVE AND CLINICAL COMPETENCIES offers multiple in-text features and exclusive technology products to prepare readers for career success and give them a significant advantage in today's competitive marketplace.

Michelle Blesi, Century College

Michelle Blesi is a Certified Medical Assistant with 14 years of industry experience, who worked in the family practice area for 10 years, emphasizing clinical and laboratory skills. She then changed her focus to leadership, working as a lead in the Nursing/Lab department and as a Clinical Manager. She has a diploma in Medical Assisting and is certified through the AAMA. She also has a Bachelor's degree in Psychology and a Master’s Degree in Community Psychology, and completed the TES (Teacher Education Series) courses in spring 2005 at the University of Minnesota. Coursework included Introduction to Vocational Teaching, Course Development, Instructional Methods, Philosophy and Student Training and Assessment. A Program Director and Unlimited Full Time Faculty member in the Medical Assistant Department at Century since 2001, Michelle enjoys bringing her career experience into the classroom and making a difference in students' lives. In addition to being Program Director, she teaches both Clinical and Laboratory courses, a Medical Assistant Refresher Course through CECT, and Administrative Procedures for Medical Assistants, both traditional and online. Additionally, she is the practicum coordinator and oversees the clinical externships for the program. In addition to being the lead author for both the Seventh and Eighth Editions of MEDICAL ASSISTING: ADMINISTRATIVE AND CLINICAL COMPETENCIES, Michelle has contributed to many other Cengage projects including being the SME for the CTC 3.0, completing multiple reviewer projects and test bank completions. Amongst Michelle’s accomplishments: Board of Trustees; Outstanding Educator Award 2012; Golden Apple Award 2010; Exemplary Faculty Member 2007
  • Includes new chapters devoted to the office environment, computers and equipment, specialty exams and other procedures, emergencies in the medical office and the community, and managing the office, all designed to familiarize students with essential competencies relevant to modern medical assistants’ daily work—and to enhance their value and marketability as future professionals.
  • Eight new procedures and many additional procedures revised covering general, administrative, and clinical competencies, providing learners with accurate, up-to-date information related to common professional practices.
  • A streamlined organization structure makes the current edition more accessible and effective for today’s learners, and curriculum has been mapped to the latest curriculum standards for programmatic accreditation, including the latest ABHES standards and the newly approved 2015 CAAHEP standards. Standards mapping is provided for procedures, competency checklists, and the Instructor's Manual for easy reference.
  • Many popular in-text features have been expanded and enhanced for the Eighth Edition, including Clinical Pearl and Patient Education boxes that bring real-world perspectives to the readings, and valuable coverage of topics such as professionalism, teamwork, time management, and workplace readiness to foster students’ personal growth.
  • Revised and expanded coverage of numerous topics important to today’s medical assistant, such as fundamentals of psychology, electronic health records, safety in the medical office, Dietary Guidelines for Americans, the Affordable Care Act, ICD-10, nutrition, and the patient-centered medical home (PCMH).
  • The laboratory procedures unit has been restructured to correlate with the flow process in a real clinic and laboratory setting, giving readers a better understanding of how laboratory procedures are conducted in a real-world environment.
  • Check Your Knowledge quizzes at the end of each chapter allow learners to assess their understanding of the material. Questions are presented in the style of certification exams so readers can gain familiarity with the exam format and increase their confidence when preparing for certification.
  • Provides a strong foundation in essential medical knowledge by providing a thorough introduction to anatomy and physiology including medical terminology, diagnostic tests, diseases and disorders, and treatments as well as feature boxes highlighting body systems throughout the lifespan and exploring their interrelationships with other systems.
  • Extensive color photos, illustrations, charts, and tables help bring chapter contents to life and make important concepts easier to understand and apply for visual learners.
  • Patient Education boxes throughout the text draw students’ attention to important issues to discuss with patients before and during tests and examinations, while Clinical Pearl boxes offer real-world perspectives to complement the readings.
Unit 1: Health Care Roles and Responsibilities.
1. The Medical Assistant.
2. The Health Care Team and the Medical Environment, Past and Present.
Unit 2: Medical Law and Ethics.
3. Legal Issues.
4. Ethical Issues.
Unit 3: Professional Communications.
5. Verbal and Nonverbal Communications.
6. Applying Communication Skills.
Unit 4: Medical Terminology.
7. Introduction to Medical Terminology.
8. Understanding and Building Medical Terms of Body Systems.
Unit 5: Anatomy and Physiology of the Human Body.
9. Anatomic Descriptors and Fundamental Body Structure.
10. The Nervous System.
11. The Senses.
12. The Integumentary System.
13. The Skeletal System.
14. The Muscular System.
15. The Respiratory System.
16. The Circulatory System.
17. The Immune System.
18. The Digestive System.
19. The Urinary System.
20. The Endocrine System.
21. The Reproductive System.
Unit 6: Business Communications.
22. Telephone Communications.
23. Written Communications.
24. The Office Environment, Computers, and Equipment.
Unit 7: Beginning the Patient’s Record.
25. Scheduling Appointments and Receiving Patients.
26. The Medical Record, Documentation, and Filing.
Unit 8: Medical Insurance and Coding.
27. Health Insurance.
28. Procedural and Diagnostic Coding.
Unit 9: Billing and Payment for Medical Services.
29. Patient Accounts.
30. Preparing Insurance Claims and Posting Insurance Payments.
31. Patient Billing, Posting Patient Payments, and Collecting Fees.
Unit 10: Banking and Accounting Procedures.
32. Banking Procedures.
33. Accounts Payable and Accounting Procedures.
Unit 11: Preparing for Clinical Procedures.
34. Infection Control and Medical Asepsis.
35. The Medical History and Patient Screening.
36. Body Measurements and Vital Signs.
37. Preparing for Examinations.
Unit 12: Assisting with Examinations.
38. The Physical Exam.
39. Specialty Examinations and Procedures.
40. OB/GYN Examinations.
41. Pediatric Examinations.
Unit 13: Laboratory Procedures.
42. The Physician’s Office Laboratory.
43. Specimen Collection and Processing.
44. Blood Specimen Collection.
45. Diagnostic Testing.
Unit 14: Cardiology and Radiology Procedures.
46. Cardiology Procedures.
47. Radiology Procedures.
Unit 15: Minor Surgical Procedures.
48. Preparing for Surgery.
49. Assisting with Minor Surgery.
Unit 16: Medication Administration Procedures.
50. Pharmacology Fundamentals.
51. Measurement Systems, Basic Mathematics, and Dosage Calculations.
52. Administering Oral and Non-Injectable Medications.
53. Administering Injections and Immunizations.
Unit 17: First Aid and Responding to Emergencies.
54. Emergencies in the Medical Office and Community.
55. First Aid for Accidents and Injuries.
Unit 18: Rehabilitation and Healthy Living.
56. Rehabilitation.
57. Nutrition, Exercise, and Healthy Living.
Unit 19: Workplace Readiness.
58. Practicum and the Job Search.
59. Managing the Office.
Each MindTap product offers the full, mobile-ready textbook combined with superior and proven learning tools at one affordable price. Students who purchase digital access can add a print option at any time when a print option is available for their course.

This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.

Standalone Digital Access — Ultimate Value

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  • ISBN-10: 1305110781
  • ISBN-13: 9781305110786
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Textbook Only Options

Traditional eBook and Print Options

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  • ISBN-10: 1337223557
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"The text will appeal to and command the attention of students with different learning styles through the use of charts, tables, and figures as well as relevant images. The accompanying workbook is an excellent companion that provides a thorough review and practical scenarios to synthesize chapter concepts."

"I believe that we improved our curriculum by adopting the textbook. On first glance, the textbook provided our students with a gateway to information and skills that are necessary to master to be a competent Medical Assistant."

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.


Instructor's Companion Web Site

ISBN: 9781305110717
Everything you need for your course in one place! This collection of book-specific lecture and class tools is available online via Access and download PowerPoint presentations, test banks, instructor’s manual, and more.

Cengage Learning Testing, powered by Cognero® Instant Access

ISBN: 9781305110816
Cengage Learning Testing Powered by Cognero® is a flexible, online system that allows you to: import, edit, and manipulate content from the text's test bank or elsewhere, including your own favorite test questions; create multiple test versions in an instant; and deliver tests from your LMS, your classroom, or wherever you want.

Student Workbook

ISBN: 9781305110854
The student workbook is design to help you retain key chapter content. Included within this resource are chapter objective questions; key-term definition queries; and multiple choice, fill-in-the-blank, and true-or-false problems.


Student Workbook

ISBN: 9781305110854
The student workbook is design to help you retain key chapter content. Included within this resource are chapter objective questions; key-term definition queries; and multiple choice, fill-in-the-blank, and true-or-false problems.