Request for consultation

Thanks for your request. You’ll soon be chatting with a consultant to get the answers you need.
{{formPostErrorMessage.message}} [{{formPostErrorMessage.code}}]
First Name is required. 'First Name' must contain at least 0 characters 'First Name' cannot exceed 0 characters Please enter a valid First Name
Last Name is required. 'Last Name' must contain at least 0 characters 'Last Name' cannot exceed 0 characters Please enter a valid Last Name
Institution is required.
Discipline is required.
Why are you contacting us today? is required. 'Why are you contacting us today?' must contain at least 0 characters 'Why are you contacting us today?' cannot exceed 0 characters Please enter a valid Why are you contacting us today?

Keyboarding and Word Processing Complete Course Lessons 1-110: Microsoft® Word 2016 20th Edition

Susie H. Vanhuss | Connie M. Forde | Donna L. Woo | Vicki Robertson

  • Published

Available With :

  • SAM

Standalone Digital Access — Ultimate Value

Instant Access to the full, mobile-ready textbook combined with superior online learning tools

Product Details

Starting at $118.00

Digital Access + Print —
Flexible Value

Digital Access plus a print version of the textbook available for students on Day One

Product Details

Starting at $190.95

SAM offers the full, mobile-ready textbook combined with superior and proven learning tools at one affordable price.

This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.

Standalone Digital Access — Ultimate Value

Recommended and most popular

  • ISBN-10: 1337708461
  • ISBN-13: 9781337708463
  • Bookstore Wholesale Price $118.00
  • RETAIL $118.00

  • ISBN-10: 1337104566
  • ISBN-13: 9781337104562
  • Bookstore Wholesale Price $138.00
  • RETAIL $138.00

  • ISBN-10: 1337114618
  • ISBN-13: 9781337114615
  • Bookstore Wholesale Price $178.00
  • RETAIL $178.00

Digital Access + Print — Flexible Value

Recommended and most popular

  • ISBN-10: 1337373095
  • ISBN-13: 9781337373098
  • Bookstore Wholesale Price $143.50
  • RETAIL $190.95

  • ISBN-10: 1337213306
  • ISBN-13: 9781337213301
  • Bookstore Wholesale Price $173.50
  • RETAIL $230.95

Textbook Only Options

Traditional eBook and Print Options

{{collapseContainerClosed['9781337103275_txtbook_0'] ? 'Show More' : 'Show Less'}}

  • ISBN-10: 1337506699
  • ISBN-13: 9781337506694
  • STARTING AT $41.99

  • ISBN-10: 1337103276
  • ISBN-13: 9781337103275
  • Bookstore Wholesale Price $165.75
  • RETAIL $223.95


KEYBORDING AND WORD PROCESSING COMPLETE COURSE LESSONS 1-110: MICROSOFT® WORD 2016, 20th Edition, integrates keyboarding, essential and advanced word processing, document formatting and design, and communication skills within a single resource, along with a strong emphasis on honing skills by competing projects in a realistic office environment. Using Microsoft® Word 2016, students will format advanced business correspondence, tables, reports, mail merge files, graphics, and a broad range of common document types, including meeting, travel, news, legal, medical, and human resources/employment. FIfteen modular projects and three comprehensive projects are included.

Susie H. Vanhuss, University of South Carolina (retired)

Dr. Susie H. VanHuss is a distinguished professor emeritus of the Moore School of Business at the University of South Carolina. She received her B.S. degree from the University of Southwestern Louisiana and her M.B.A. and Ph.D. degrees from Indiana University. Her teaching specialties include business communications, administrative systems, and personnel management. She is a prolific author (Cengage Learning), with textbooks in communications, keyboarding and word processing, office technology, and administrative management. Dr. VanHuss has experience managing large foundations and has served on the board of trustees of numerous for-profit and non-profit organizations. She is a frequent speaker at state, regional, and national business education conventions and has done extensive consulting and training for industry and education groups nationally and internationally.

Connie M. Forde, Mississippi State University

Dr. Connie M. Forde is a full professor and head of the Department of Instructional Systems and Workforce Development at Mississippi State University, where she leads undergraduate programs in information technology services, business technology teacher education, and industrial technology, as well as graduate programs in instructional technology. Dr. Forde also continues to advise doctoral students on their dissertation research. Prior to her tenure at Mississippi State University, she was a business teacher at both the community college and secondary levels. She earned her B.S. and M.Ed. degrees in business education from the University of Southern Mississippi and her Ph.D. in higher education from the University of Mississippi. Dr. Forde serves as coauthor of the COLLEGE KEYBOARDING series and a variety of word processing and integrated applications textbooks and simulations. She is a recognized contributor to the professional literature and a speaker at state, regional, and national conferences. Additionally, she has served as president of the National Business Education Association, Southern Business Education Association, and National Council of Pi Omega Pi, and chair of the Foundation for the Future of Business Education.

Donna L. Woo, Cypress College, California

Donna L. Woo is an instructor and department coordinator for Information Systems/Office Automation at Cypress College and associate director of education at Pacific College. She received her B.A. and M.A. degrees in business education from Michigan State University and earned her Ed.D. from Nova University. Her industry experience includes work for both IBM and General Motors. A respected author, Dr. Woo has written several word processing textbooks and has served as a coauthor on several editions of South-Western COLLEGE KEYBOARDING textbooks.

Vicki Robertson, Southwest Tennessee Community College

Vicki Robertson received her M.S. and B.S. degrees in education from the University of Memphis. She currently teaches at the University of Memphis and online for Southwest Community College. She is a member of the National Business Education Association and Southern Business Education Association, and she has served on the executive board for the Tennessee Business Education Association.

SAM, an interactive online learning environment, helps students master Microsoft Office and computer concepts essential to academic and career success. Students observe, practice, and train, then apply their skills live in the application.

  • Fifteen projects conclude key module, giving students an opportunity to apply their knowledge and skills to realistic workplace scenarios, while three comprehensive projects integrate critical thinking, document formatting, and word processing skills.
  • Encompassing everything students need to communicate successfully in today’s digital workplaces, this comprehensive text covers keyboarding, word processing (essential and advanced), formatting and design of various office and professional documents, and professional communication skills.
  • The authors employ a proven, pedagogically sound approach to teach word processing and document formatting using five steps: Locate and learn commands (Ribbon path), Execute commands (step-by-step directions and screenshots), Apply new commands (short drills), Integrate document design, and Reinforce commands and formats in realistic projects.
  • With a research-based, pedagogically sound approach to teaching keyboarding and skill building, the text includes a standard plan for learning new key reaches, carefully written drills to build fluency and strengthen key reaches, and supplemental drills and timed writings to strengthen and refine keyboarding skills, as well as illustrations, photos, and tips to reinforce correct techniques.
  • An extensive Reference Guide covers grammatical rules and guidelines and includes a range of model documents, giving students consistent examples to use as a standard for their work. Communication activities, based on rules outlined in the Reference Guide, further reinforce essential business communication skills and prepare students for academic and job success.

Keyboarding and Word Processing Complete Course Lessons 1-110: Microsoft® Word 2016


1. Alphabetic Keys (L1-13).
2. Figure and Symbol Keys (L14-25).
3. Word 2016 Essentials (L26-31).
4. Memos and Letters (L32-37).
5. Tables (L38-42).
6. Reports (L43-49).
7. Graphics (L50-53).
8. Project 1: Palmetto Event Solutions, Inc. (L54-55).
9. Real-Time Co-Authoring on OneDrive.
10. Advanced Business Correspondence (L56-60).
11. Documents with Complex Tables and Graphics (L61-69).
12. Business Reports (L70-75).
13. Mail Merge (L76-80).
14. Project 2: Hess Pet Center I (L81-83).
15. Meeting, Travel, and News Documents (L84-88).
16. Human Resources/Employment Documents (L89-93).
17. Health and Medical Documents (94-98).
18. Legal Documents (L99-104).
19. Project 3: Hess Pet Center II (L105-107).
20. Real-Time Co-Authoring on OneDrive (L108-110).
Appendix A: Windows 10.
Appendix B: File Management.
Appendix C: Reference Guide.
Appendix D: Command Summary.

Training and Support

At Cengage, our top priority is taking care of you and your students and making sure that you have a successful experience with our products. Your personalized support team will consult with you to help you find the best solution to address your specific course goals, and once you’ve found that solution, will work with you to build your course and design a customized training and development program to ensure you and your students are ready to hit the ground running.

Learn More

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.


Instructor’s Companion Website

ISBN: 9781337104357
Everything you need for your course in one place! This collection of product-specific lecture and class tools is available online via the instructor resource center at You'll be able to access and download materials such as PowerPoint presentations, instructor’s manual, test banks, solution files, and more.

Cengage Learning Testing Powered by Cognero® Instant Access

ISBN: 9781337104371
Cengage Learning Testing, powered by Cognero® is a flexible, online system that allows you to import, edit, and manipulate content from the text’s test bank or elsewhere, including your own favorite test questions; create multiple test versions in an instant; and deliver tests from your LMS, your classroom, or wherever you want.