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Intentional Interviewing and Counseling: Facilitating Client Development in a Multicultural Society 9th Edition

Allen E. Ivey | Mary Bradford Ivey | Carlos P. Zalaquett

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Over 450 data-based studies and years of field testing attest to the effectiveness of the microskills model in INTENTIONAL INTERVIEWING AND COUNSELING: FACILITATING CLIENT DEVELOPMENT IN A MULTICULTURAL SOCIETY, 9th Edition. This resource enables students of many backgrounds to master basic skills in a step-by-step fashion, and use listening and influencing skills as they conduct full interviews. Students gain insight about themselves, and learn how to adapt their new skills to address individual and multicultural uniqueness, conduct interviews using different theoretical approaches, and begin to develop a personalized style of interviewing and counseling. Neuroscience and neurobiology, and their applications to counseling, are outlined throughout.

Allen E. Ivey, Distinguished Professor Emeritus, University of Massachusetts, Amherst

Allen E. Ivey is Distinguished University Professor (emeritus) at the University of Massachusetts, Amherst. A Diplomate in counseling psychology, Dr. Ivey is a Fellow of the American Psychological Association, American Counseling Association, and Asian-American Psychological Association. His work in diversity led him to be honored as a Multicultural Elder at the National Multicultural Conference and Summit. He has written more than 40 books and 200 articles and chapters, translated into 20 languages. Dr. Ivey's undergraduate work was in psychology at Stanford University, followed by a Fulbright Grant to study social work at the University of Copenhagen, Denmark. His doctorate is from Harvard University. He is the originator of the Microskills approach, basic to this book.

Mary Bradford Ivey, Consultant, Microtraining/Alexander Street Press

Mary Bradford Ivey is Senior Consultant at Microtraining/Alexander Street Press and a former Vice President of Microtraining Associates. She has served as visiting professor at the University of Massachusetts, Amherst; the University of Hawai'i, Manoa; and Flinders University, South Australia. She is a retired elementary counselor and a former Stress Management counselor at Amherst College. Her comprehensive elementary program was named one of the top ten in the nation at the Christa McAuliffe Conference. Dr. Ivey earned a master's degree in counseling from the University of Wisconsin, and a doctorate in organizational development at the University of Massachusetts, Amherst. She is the author or co-author of twenty books (translated into multiple languages), as well as several articles and chapters. A Nationally Certified Counselor (NCC), she has presented workshops and keynote lectures with Dr. Allen Ivey throughout the world. She is also known for her work in promoting and explaining development guidance and counseling in the United States and abroad. She is one of the first fifteen honored Fellows of the American Counseling Association and is also a recipient of the American Counseling Association's Ohana Award for her work in multicultural counseling.

Carlos P. Zalaquett, The Pennsylvania State University

Carlos P. Zalaquett is a Professor in the Department of Educational Psychology, Counseling, and Special Education at The Pennsylvania State University, and a Licensed Mental Health Counselor in the State of Florida. He is also the Vice-President for the United States and Canada of the Society of Interamerican Psychology and Past-President of the Florida Mental Health Counseling Association, the Suncoast Mental Health Counselors Association (SMHCA), and the Florida Behavioral Health Alliance. Dr. Zalaquett is an internationally recognized expert on mental health, counseling, psychotherapy, diversity, and education and has conducted workshops and lectures in eleven countries. He is the author or co-author of more than 50 scholarly publications and five books, including the Spanish version of BASIC ATTENDING SKILLS. He has received many awards, such as the USF Latinos Association's Faculty of the Year, the Tampa Hispanic Heritage's Man of Education Award, and the SMHCA Emeritus Award. His current research uses a neuroscience-based framework to compare brain activity and self-reported decision making. This cutting edge research integrates mind, brain, and body in the exploration of human responses central to counseling and psychotherapy.

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  • This text helps students master the basic skills of the counseling or psychotherapy session: listening, influencing, and integrating these skills into an effective session with individual and multicultural sensitivity. Students also develop beginning mastery of various approaches to theory, sharpen their observation skills, and use those techniques for self-observation and client observation. Halfway through the book, students will be able to conduct a full session using only listening skills.
  • Students observe counseling and therapy in action through the many interview example transcripts throughout the book. Each chapter features a sample interview with detailed process notes, research boxes that show the background of important skills, case studies and examples, and boxes and tables that outline key messages in more detail.
  • Students are encouraged to analyze with considerable precision their own natural style of helping and, equally or perhaps more important, how their counseling style is received by clients. As a result, they develop a client-centric approach with a genuine desire to help others.
  • The popular five-stage interview structure -- relationship, story and strengths, goals, restory, and action -- integrates these concepts and helps students understand and utilize microskills more effectively. The model also makes is easier for students to generalize the five stages to multiple theories and practices in human relations, social work, counseling, and psychotherapy.
  • Empathy and empathic communication are presented as a centerpiece to the microskills framework, associated with each and every skill. Students learn to evaluate each intervention for its quality of empathic understanding and whether or not it facilitates the interview process. Every transcript in the text includes process discussions that illustrate the various levels of empathy. Students will be able to evaluate on the spot how their interviewing leads affect the client.
  • Ethics and multicultural understanding are also foundational to the microskills hierarchy and students are encouraged to consider these issues throughout the text. Wellness and positive psychology are added to this foundation, including specifics for conducting a wellness assessment.
  • Integration of cutting-edge neuroscience includes discussion of the specific impact of neuroscience on interviewing practice. The book's interactive, dialogical view of the interview illustrates how the language and brain of both counselor and client are changed throughout the process. This coverage helps students understand the concepts of consciousness, short-term memory, and how their skills can help the client move new thoughts, feelings, and behaviors to long-term memory.
  • Readers are shown, step by step, how to conduct effective motivational interviewing counseling, assertiveness-training sessions, decisional interviews, and person-centered interviews.
  • The "Portfolio of Competencies" provides students with a wide variety of exercises and assessment systems, helping them to examine themselves and their orientation to theory and practice.

Intentional Interviewing and Counseling: Facilitating Client Development in a Multicultural Society


Preface and Introduction.
Demystifying the Helping Process.
1. Intentional Interviewing, Counseling, and Psychotherapy.
2. Ethics, Multicultural Competence, Positive Psychology, and Therapeutic Lifestyle Changes.
3. Attending Behavior and Empathy Skills.
4. Observation Skills.
5. Questions: Opening Communication.
6. Encouraging, Paraphrasing, and Summarizing: Active Listening and Cognition.
7. Observing and Reflecting Feelings: The Heart of Empathic Understanding.
8. How to Conduct a Five-Stage Counseling Session Using Only Listening Skills.
9. Focusing the Counseling Session: Contextualizing and Broadening the Story.
10. Empathic Confrontation and the Creative New: Identifying and Challenging Client Conflict.
11. Reflection of Meaning and Interpretation/Reframing: Helping Clients Restory Their Lives.
12. Action Skills for Building Resilience and Managing Stress: Self-Disclosure, Feedback, Logical Consequences, Directives/Instruction, and Psychoeducation.
13. Counseling Theory and Practice: How to Integrate the Microskills Approach with Multiple Approaches.
14. Skill Integration and Determining Personal Style.
Appendix I: The Ivey Taxonomy: Definitions of the Microskills and Strategies with Anticipated Client Response.
Appendix II: Ethics.
Appendix III: The Family Genogram.
Appendix IV: Counseling, Neuroscience/Neurobiology, and Microskills.

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