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This text/workbook is a step-by-step guide through the case management process, from intake and assessment to referrals and termination. The fifth edition focuses on what is most important for students to consider, document, and pass along in each step of the human services process. Chapters walk students through each step of the case management process, while realistic exercises drawn from active professionals expose students to a broad range of true-to-life circumstances and difficulties. This edition is available with MindTap™, a seamless online learning experience that combines readings, multimedia, activities, and assessments into a singular Learning Path that guides students through the course.

Nancy Summers, Harrisburg Community College

Nancy Summers is a professor at Harrisburg Area Community College, where she has served as department chair. Summers was the director of public education for a mental health system and has worked with numerous agencies to provide training, improve services, and assist with an internal reorganization. She remains actively in touch with numerous professionals in a wide variety of programs and recently published work on the supervision of the less experienced human services worker.
  • MindTap™, an online learning experience built on the book's content, is available with this text. MindTap guides students through the course by combining readings, multimedia, applied activities, and assessments into a singular Learning Path. Each chapter utilizes realistic videos of client sessions to illustrate case management skills and concepts in action, followed by questions that ask students to evaluate and think critically about what they viewed. Instructors can personalize the Learning Path by rearranging and adding content, as well as measure students' skills and outcomes with ease.
  • The book has been updated throughout to reflect current terminology.
  • This edition includes information on the DSM-5 and how entry level individuals can use it, recent changes to HIPAA, a clear look at case management as a process, explanation of how the size of a case load affects service, discussion of ethical considerations for those working in the field of substance abuse, and a discussion of the differences among moral, ethical, and legal behavior as well as how violations are addressed.
  • New, revised, or expanded content includes information on the ecological model, the importance of mandated reporting, empathy (including more recent findings), the differences between confrontation and an exchange of points of view, motivational interviewing and why it is useful, and the significance of the first interview.
  • Some material has been combined and streamlined, resulting in 26 chapters instead of 28 as in the previous edition.
  • Expanded Appendices include material helpful in completing exercises in the text, such as an extensive feelings list. Students will also find a safety planning tool and a case manager's toolbox with information to assist in assessment and disposition.
  • Detailed, step-by-step information on how to record impressions and recommendations effectively as well as on how to write brief social histories prepares students to produce clear, professional written communication.
  • Forms and letter-writing opportunities give students many occasions to practice compiling information and sending information throughout the management of a case. The forms can be copied and used to create files on developed clients. Students' repeated use of each form helps to prepare them for working with real clients in real social service settings.
  • Examples of contact notes as well as examples of cases and corresponding service plans in the appendix provide important reference materials for students to examine in-depth. Directions for dating forms (also in the appendix) further prepare students for their future work.
  • The book discusses current practice trends and considerations, current legal issues, and offers strong coverage of ethics and ethical issues. This content, along with the wide range of case management applications and information on the importance of the ecological model in assessment and planning, gives students a strong introduction to professional basics.
  • The text gives the basic information a person needs to handle case management tasks. Numerous exercises create realistic situations and expose students to an extremely broad range of possible circumstances and difficulties in the field. Participating in classroom discussions about these practice scenarios will simulate discussions that happen every day in case management agencies.
  • Information on the Recovery Model, including the use of self-determination methods and good peer support, better equips students to work with the most current concepts and practices.
1. Case Management: Definition and Responsibilities.
2. Ethics and Other Professional Responsibilities for Human Service Workers.
3. Applying the Ecological Model: A Theoretical Foundation for Human Services.
4. Cultural Competence.
5. Attitudes and Boundaries.
6. Clarifying Who Owns the Problem.
7. Identifying Good Responses and Poor Responses.
8. Listening and Responding.
9. Asking Questions.
10. Bringing Up Difficult Issues.
11. Addressing and Disarming Anger.
12. Collaborating with People for Change.
13. Putting It All Together: Exercises.
14. Documenting Initial Inquiries.
15. The First Interview.
16. Social Histories and Assessment Forms.
17. Using the DSM.
18. The Mental Status Examination.
19. Receiving and Releasing Information.
20. Developing a Service Plan at the Case Management Unit.
21. Preparing for a Service Planning Conference or Disposition Planning Meeting.
22. Making the Referral and Assembling the Record.
23. Documentation and Recording.
24. Monitoring the Services or Treatment.
25. Developing Goals and Objectives at the Provider Agency.
26. Terminating the Case.
Each MindTap product offers the full, mobile-ready textbook combined with superior and proven learning tools at one affordable price. Students who purchase digital access can add a print option at any time when a print option is available for their course.

This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.

Standalone Digital Access — Ultimate Value

Recommended and most popular

  • ISBN-10: 1305275624
  • ISBN-13: 9781305275621
  • Bookstore Wholesale Price $80.00
  • RETAIL $80.00

Digital Access + Print — Flexible Value

Recommended and most popular

  • ISBN-10: 1305708644
  • ISBN-13: 9781305708648
  • Bookstore Wholesale Price $75.00
  • RETAIL $99.95

  • ISBN-10: 1305708628
  • ISBN-13: 9781305708624
  • Bookstore Wholesale Price $139.75
  • RETAIL $185.95

  • ISBN-10: 1305700961
  • ISBN-13: 9781305700963
  • Bookstore Wholesale Price $139.75
  • RETAIL $185.95

Textbook Only Options

Traditional eBook and Print Options

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  • ISBN-10: 1305563387
  • ISBN-13: 9781305563384
  • STARTING AT $25.99

  • STARTING AT $27.49

  • ISBN-10: 130509476X
  • ISBN-13: 9781305094765
  • Bookstore Wholesale Price $129.75
  • RETAIL $172.95

"This text is an integrative guide that describes the complexities of case management in an engaging manner. A great text for courses that train professionals to deal with case management issues."

"This is an excellent text that covers all the basics of case management in a very usable and applicable format. Case histories, exercises, and the accompanying CD are very helpful."

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.


Online Instructor's Manual

ISBN: 9781305410169
The Instructor's Manual contains a variety of resources to aid instructors in preparing and presenting text material in a manner that meets their personal preferences and course needs. It presents chapter-by-chapter suggestions and resources to enhance and facilitate learning.

Cengage Learning Testing, powered by Cognero Instant Access

ISBN: 9781305410183
Cognero® is a flexible, online system that allows you to author, edit, and manage test bank content as well as create multiple test versions in an instant. You can deliver tests from your school's learning management system, your classroom, or wherever you want.