Request for consultation

Thanks for your request. You’ll soon be chatting with a consultant to get the answers you need.
{{formPostErrorMessage.message}} [{{formPostErrorMessage.code}}]
First Name is required. 'First Name' must contain at least 0 characters 'First Name' cannot exceed 0 characters Please enter a valid First Name
Last Name is required. 'Last Name' must contain at least 0 characters 'Last Name' cannot exceed 0 characters Please enter a valid Last Name
Institution is required.
Discipline is required.
Why are you contacting us today? is required. 'Why are you contacting us today?' must contain at least 0 characters 'Why are you contacting us today?' cannot exceed 0 characters Please enter a valid Why are you contacting us today?


This eighth edition demonstrates how there are common elements, core processes, and skills across all stages of helping and throughout work with all populations -- including individuals, families, groups, and communities. The text defines, illustrates, and teaches helping skills and provides manageable models for understanding them. It also looks at the underlying process and its associated set of core skills. Part of the EMPOWERMENT SERIES, this edition integrates the core competencies and practice behaviors outlined in the current Educational Policy and Accreditation Standards (EPAS) set by the Council on Social Work Education (CSWE).

Lawrence Shulman, State University of New York, Buffalo

Lawrence Shulman is a professor, as well as a former dean, in the School of Social Work at the State University of New York, Buffalo campus. A social work practitioner educator for more than 40 years, he has done extensive research on the core helping skills in social work practice, supervision, and child welfare and school violence. Dr. Shulman has published numerous articles and monographs on direct practice and is the author or coeditor of nine books. He also was the coeditor of the JOURNAL OF CLINICAL SUPERVISION and serves on five other editorial boards. In addition, Dr. Shulman is the cofounder and cochair of the International and Interdisciplinary Conference on Clinical Supervision sponsored by the National Institutes of Health and the Haworth Press. Recognized for his dedication to excellence in scholarship and research, pedagogy and curriculum development, and organizational leadership, Dr. Shulman is a recipient of the 2014 Significant Lifetime Achievement in Social Work Education Award, awarded by the Council of Social Work Education.
  • The early chapters of the eighth edition feature increased emphasis on brief descriptions of the various theoretical models used in practice in the client-helper relationship. In Chapter 17, a full summary of all the models, both evidence-based and emerging models, is provided to help place the interactional model into context.
  • Examples are updated and the discussion of trauma practice includes a discussion of secondary trauma.
  • Material from the chapter on ethics and legislation is integrated into beginning chapters (e.g., informed consent in the chapter on contracting).
  • New and updated examples of process recordings illustrate social workers in action, connecting today's theory and research to the realities of working with clients. Shulman provides links to two different codes of ethics available online.
  • Emphasis on the latest findings related to evidence-based practice enhances this edition, with integrated coverage of spirituality across multiple chapters. The text also expands discussion of the role and skills of the social worker when advocating policy changes.
  • Special attention is given to the most recent literature in working with post-traumatic stress and disaster intervention to better prepare future professionals for a variety of social work experiences.
  • This edition reflects a deeper understanding, new skills, and intervention strategies in emerging areas such as the AIDS epidemic, homelessness, the elderly, addiction to crack cocaine and other substances, and sexual violence. It also depicts progress in social policies, such as managed care and welfare reform, and the effect on practice today.
  • The text thoroughly integrates the latest research and theory-building work for a holistic theory of practice that recognizes the complexity of social work. The author looks beyond the social worker-client interaction to consider supervision, resources, client motivation, cost containment, and client-related traumatic experiences.
  • Special attention is directed to families and communities, providing for a more balanced approach.
  • "Practice Comments" and "Practice Summaries" are incorporated into process recording examples.
  • Emphasis is placed on the integration of evidenced-based practices and techniques into the interactional model.
  • The Council on Social Work Education Practice Standards are identified and linked to the text content.
  • Each modality section offers at least one case demonstrating intervention over time.
  • The time framework used in the section on work with individuals is used throughout the other method sections. Each section is consistently organized using the four phases of work--beginnings, work phase, endings, and transitions.
  • The book's clear organization begins with a thorough explanation of Lawrence Shulman's interactional helping model. The book outlines the skills of working with individuals, including ways to tune in to the client and self, values and ethics, and the phases of the helping process. Additional parts address work with families, groups, communities, and organizations.
  • Findings drawn from Shulman's studies of social work practice, supervision, management, and medical practice, as well as research from other leading practitioners, provide empirical support for consistent core skills and elements of practice. The book reviews evidence-based practice models, but also draws on practice wisdom.
  • The author addresses a wide range of helping situations, enabling any social worker to find useful models to incorporate into his or her work. A cumulative index of case examples organized by topics allows students to quickly find examples in the book that relate to their own practice interests.
  • The book's strong illustrative examples connect current theory and research on resilience, diversity, cognitive-behavioral approaches, stages of change theory, and feminist theory.
  • A separate chapter focuses on social work in the community.
1. An Interactional Approach to Helping.
2. Oppression Psychology, Resilience, and Social Work Practice.
3. The Preliminary Phase of Work.
4. Beginnings and the Contracting Skills.
5. Skills in the Work Phase.
6. Endings and Transitions.
7. The Preliminary and Beginning Phases in Family Practice.
8. The Middle and Ending Phases in Family Practice.
9. Variations in Family Practice.
10. The Preliminary Phase in Group Practice: The Group as a Mutual-Aid System.
11. Beginning Phase with Groups.
12. The Middle Phase of Group Work.
13. Working with the Individual and the Group.
14. Endings and Transitions with Groups.
15. Professional Impact and Helping Clients Negotiate the System.
16. Social Work Practice in the Community--Philosophy, Models, Principles, and Practice.
17. Evidence-Based Practice and Additional Social Work Practice Models.
Each MindTap product offers the full, mobile-ready textbook combined with superior and proven learning tools at one affordable price. Students who purchase digital access can add a print option at any time when a print option is available for their course.

This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.

Standalone Digital Access — Ultimate Value

Recommended and most popular

  • ISBN-10: 1305652126
  • ISBN-13: 9781305652125
  • Bookstore Wholesale Price $100.00
  • RETAIL $100.00

Digital Access + Print — Flexible Value

Recommended and most popular

  • ISBN-10: 1337081493
  • ISBN-13: 9781337081498
  • Bookstore Wholesale Price $176.75
  • RETAIL $234.95

Textbook Only Options

Traditional eBook and Print Options

{{collapseContainerClosed['detail_0'] ? 'Show More' : 'Show Less'}}

  • ISBN-10: 1305803507
  • ISBN-13: 9781305803503
  • STARTING AT $33.99

  • STARTING AT $35.49

  • ISBN-10: 1305259009
  • ISBN-13: 9781305259003
  • Bookstore Wholesale Price $166.75
  • RETAIL $221.95

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.


Online Instructor's Manual

ISBN: 9781305581708
An instructor’s guide to incorporating The Skills of Helping Individuals, Families, Groups, and Communities into a course. Includes an instructor’s video for teaching skills from author Lawrence Shulman.

Cengage Learning Testing, powered by Cognero® Instant Access

ISBN: 9781305577671
Cengage Learning Testing Powered by Cognero® is a flexible, online system that allows you to: import, edit, and manipulate content from the text's test bank or elsewhere, including your own favorite test questions; create multiple test versions in an instant; and deliver tests from your LMS, your classroom, or wherever you want.