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Developing Helping Skills: A Step-by-Step Approach to Competency 3rd Edition

Valerie Nash Chang | Carol L. Decker | Sheryn T. Scott

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Available With :

  • MindTap

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Instant Access to the full, mobile-ready textbook combined with superior online learning tools

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Starting at $100.00

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Digital Access plus a print version of the textbook available for students on Day One

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Starting at $119.95

Each MindTap product offers the full, mobile-ready textbook combined with superior and proven learning tools at one affordable price. Students who purchase digital access can add a print option at any time when a print option is available for their course.

This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.

Standalone Digital Access — Ultimate Value

Recommended and most popular

  • ISBN-10: 1337280097
  • ISBN-13: 9781337280099
  • Bookstore Wholesale Price $100.00
  • RETAIL $100.00

Digital Access + Print — Flexible Value

Recommended and most popular

  • ISBN-10: 1337536741
  • ISBN-13: 9781337536745
  • Bookstore Wholesale Price $90.00
  • RETAIL $119.95

  • ISBN-10: 1337536709
  • ISBN-13: 9781337536707
  • Bookstore Wholesale Price $138.25
  • RETAIL $183.95

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  • STARTING AT $33.99

  • ISBN-10: 1337532908
  • ISBN-13: 9781337532907
  • STARTING AT $36.99

  • ISBN-10: 1305943260
  • ISBN-13: 9781305943261
  • Bookstore Wholesale Price $128.25
  • RETAIL $170.95


Chang, Decker, and Scott's multilayered teaching and learning system provides a creative blend of learning methods, clear presentation of topics, and an extended case to help students learn to think like practitioners and apply foundational skills to real-world practice. In DEVELOPING HELPING SKILLS, students first read about professional practice and the skills required to work effectively with clients. Next, they reflect on and write about the ideas presented by completing homework exercises that follow each new concept. Role-playing in practice interviews promotes skill development, and simple evaluation tools allow for ongoing evaluation of competencies. Also available: the MindTap® online learning experience.

Valerie Nash Chang, Indiana University, Emeritus

Valerie Nash Chang, Ph.D., LCSW, LFMT, TSTA, is Emeritus Professor at Indiana University School of Social Work. An experienced professional as well as a respected educator, Dr. Chang has worked as clinician, supervisor, consultant, and trainer. She has been recognized with numerous awards for teaching excellence, including the Helen Lees Teaching Award, Faculty Colloquium on Excellence in Teaching, Teaching Excellence Recognition Award, Indiana University President's Award for Teaching Excellence, and Indiana University Trustee Teaching Award. Dr. Chang is the author of several books and has published many articles. She is a frequent presenter at national and international conferences, where she offers expertise based on more than 40 years of working with individuals, couples, and families and teaching undergraduate and graduate courses.

Carol L. Decker, Indiana University

Carol L. Decker, Ph.D., MSW, MS, is a retired associate faculty member at Indiana University School of Social Work and an assistant research scientist at Indiana University School of Nursing. Her background includes experience in both education and medical social work practice. Her work focuses on intervention programs for cancer survivors of all ages and their families. She has published several journal articles and presented her work at national conferences.

Sheryn T. Scott, Azusa Pacific University

Sheryn T. Scott, Ph.D., Licensed Clinical Psychologist and Marriage and Family Therapist, is Associate Professor at Azusa Pacific University. Dr. Scott serves as the Chair of the Department of Graduate Psychology and is the former Director of Clinical Training. In addition to her experience as an educator, Dr. Scott draws on more than 35 years of experience as a clinician, supervisor, consultant, and trainer. Her clinical work has focused on counseling those who have experienced interpersonal violence and developing interventions for those who are experiencing relationship difficulties. She is the co-author of another book with Valerie Nash Chang and has presented numerous papers, workshops, and posters at national and international conferences.

MindTap® is the digital learning solution that powers students from memorization to mastery. It gives you complete control of your course—to provide engaging content, to challenge every individual, and to build their confidence. Empower students to accelerate their progress with MindTap.

Help your students become practitioners of their own learning with MindTap for Counseling and Social Work!
  • The book is organized into five sections. Section I covers information and tasks that students must master before beginning to see clients, e.g., the importance of self-understanding, ways of perceiving self and others, values, ethics and legal obligations, and professional roles. Chapters in the other sections describe skills and qualities used by practitioners and strengths and resources contributed by clients; students have ample opportunities to practice the skills. Videos in MindTap® help students bridge theory and practice by demonstrating the use of skills presented in the textbook.
  • This text helps beginning practitioners in a wide variety of helping professions -- including social work, psychology, counseling, marriage and family therapy, pastoral counseling, human services, and related areas -- learn fundamental skills and knowledge, as well as develop the ability to competently apply these skills.
  • The authors' unique teaching-learning system helps students effectively transfer the skills they learn in class to real-life settings. The system integrates five steps: reading about the knowledge related to professional practice and the skills and tasks necessary to work effectively with clients; thinking and writing about ideas related to the concepts discussed; applying the knowledge and skills to specific case situations; practicing the skills in simulated interviews within small groups; and evaluating student competency and giving students immediate feedback using simple tools.
  • Faculty using the MindTap® online learning solution have access to an array of additional teaching and learning tools, including video demonstrations of the appropriate use of helping skills (from the initial to final phase of work) and discussion questions related to the videos.

Developing Helping Skills: A Step-by-Step Approach to Competency


1. Understanding Yourself and Others.
2. Ways of Understanding and Perceiving Self and Others.
3. Values, Ethics, and Legal Obligations.
4. Professionalism and Professional Relationships.
5. Developing Relationships.
6. Foundational Interpersonal Skills.
7. Beginning and Ending a Meeting.
8. Demonstrating Active Listening.
9. Using Questions.
10. Exploring and Discovering.
11. Thinking about Readiness and Motivation.
12. Identifying Key Problems or Challenges.
13. Establishing Goals.
14. Taking Action.
15. Evaluating and Ending Professional Relationships.
Appendix A: Practice Evaluation Scales.
Appendix B: Overall Practice Evaluation Form.

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Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.


Online Instructor's Manual

ISBN: 9781337280068
This detailed manual provides sample syllabi, course guidelines, in-class exercises, and chapter objectives to assist instructors in teaching the course.

Online Test Bank

ISBN: 9781337287869
Organize your course and capture your students' attention with the resources found in the Test Bank, including multiple-choice, true/false, short-answer, and essay questions -- most with answers and page references for each chapter of the text.

Online PowerPoint®

ISBN: 9781337287852
These vibrant Microsoft® PowerPoint® lecture slides for each chapter assist you with your lecture by providing concept coverage using images, figures, and tables directly from the textbook.