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Crisis Intervention Strategies 8th Edition

Richard K. James, Burl E. Gilliland

  • Published
  • Previous Editions 2013, 2008, 2005
  • 752 Pages
Starting At 80.00 See pricing and ISBN options


Based on the authors' extensive experience in crisis intervention and teaching crisis intervention courses, this authoritative text presents the latest skills and techniques for handling crisis situations. CRISIS INTERVENTION STRATEGIES, 8th Edition features the authors' task model, which illustrates and elucidates the process of dealing with people in crisis. Using this model, the authors build specific strategies for handling a myriad of different crisis situations, accompanied in many cases with dialogue that a practitioner might use when working with the individual in crisis. Two new chapters systematically illuminate the topics of families in crisis and legal and ethical issues in crisis intervention. New videos in MindTap® (available with the text) correlate with the text and demonstrate crisis intervention techniques for students who must not only understand the theoretical underpinnings of crisis intervention theories, but also apply them in crisis situations.

Richard K. James, University of Memphis

Richard "Dick" James is a Crader Professor of Counseling at the University of Memphis. He is a licensed psychologist and licensed professional counselor. He also is a Nationally Certified School Counselor. He is currently coordinator of psychological assessment at the University of Memphis Center for Rehabilitation and teaches graduate classes in crisis intervention, theories of counseling, and school counseling at the University of Memphis. He trains police officers for crisis intervention with the mentally ill and consults on crisis intervention planning and techniques with schools, agencies, prisons and businesses.

Burl E. Gilliland, Late of University of Memphis

Burl Gilliland was a twice Distinguished Professor Emeritus who taught in the Department of Counseling, Educational Psychology, and Research at the University of Memphis. He was instrumental in founding the Ph.D. Program in Counseling Psychology in Memphis and served as the program director for more than a dozen years. He was recipient of the Martin Luther King, Jr. Human Rights Award for his work in race relations and human relations. He was a licensed psychologist, licensed professional counselor, and licensed school counselor. He was also a retired Captain in the U. S. Naval Reserve, having seen service in World War II and combat duty in the Korean War. He served in extensive consultative capacities with a variety of agencies, police departments, and medical and educational institutions, including service for 18 years as school psychologist for the Milan, Tennessee School District. He was active in both APA and ACA.
  • A new Chapter 15, "Legal and Ethical Issues in Crisis Intervention," serves as a helpful guide to working with typical knotty problems faced by crisis workers in different venues. The authors include four classic examples of environments and issues where crisis occurs (e.g., potential sexual abuse at a disaster shelter) and analyze the ethical, legal, moral, and political ramifications of each.
  • A new Chapter 11, "The Family in Crisis," discusses the topic in a systematic manner. This chapter, as well as Chapter 17, "Disaster Response," introduces the role of spirituality and religion in crises.
  • Mindfulness, a new and emerging treatment technique in crisis intervention, is introduced in Chapter 9, "Sexual Assault."
  • The previous edition's chapters on substance abuse and crisis/hostage negotiation are updated and available online in MindTap®.
  • The new MindTap® for Crisis Intervention Strategies, is an online learning platform offering customizable content, course analytics, an e-reader, and an applied learning experience -- all delivered within your current learning management system. With its rich array of media assets -- all tagged by learning objective and Bloom's Taxonomy level -- MindTap engages students, guides them toward mastery of basic concepts, and advances their critical thinking abilities.
  • Classroom exercises and learning activities, derived from real-life cases, enable students to practice their skills and "try on" the role of crisis interventionist in the safety of the classroom.
  • A multicultural emphasis highlights how crisis and culture interact, including how SAFETY social locations (stability, affect, friction, environment, temperament, and yearning) apply to the work of crisis intervention when dealing with people from diverse backgrounds.
  • A task model gives students and practitioners a systematic way of dealing with people in crisis: Defining the Problem, Ensuring Client Safety, Providing Support, Examining Alternatives, Making Plans, and Obtaining Commitment.
  • The scenarios in each chapter are designed to put the student in a seat beside the crisis workers as they handle clients. They also discuss why and what the workers are doing. Cases with transcripts of dialogue help illustrate the techniques described and let students "see" the conversations crisis workers might have in dealing with a client in crisis.
  • A unique triage assessment technique provides students with tools for assessing the severity of the client crisis.
  • "Focus on the Crisis Worker" sections present techniques that can keep crisis workers from psychological, physical, ethical, and legal harm.
1. Approaching Crisis Intervention.
2. Culturally Effective Helping.
3. The Intervention and Assessment Models.
4. Tools of the Trade.
5. Crisis Case Handling.
6. Telephone and Online Crisis Counseling.
7. Posttraumatic Stress Disorder.
8. Crisis of Lethality.
9. Sexual Assault.
10. Partner Violence.
11. The Family in Crisis.
12. Personal Loss: Bereavement and Grief.
13. Crisis in Schools.
14. Violent Behavior in Institutions.
15. Legal and Ethical Issues in Crisis Intervention.
16. Human Service Workers in Crisis: Burnout, Vicarious Traumatization, and Compassion Fatigue.
17. Disaster Response.
18. Chemical Dependency: The Crisis of Addiction (Online in MindTap).
19. Crisis/Hostage Negotiation (Online in MindTap).
Each MindTap product offers the full, mobile-ready textbook combined with superior and proven learning tools at one affordable price. Students who purchase digital access can add a print option at any time when a print option is available for their course.

This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.

Standalone Digital Access — Ultimate Value

Recommended and most popular

  • ISBN-10: 1305860446
  • ISBN-13: 9781305860445
  • Bookstore Wholesale Price $80.00
  • RETAIL $80.00

Digital Access + Print — Flexible Value

Recommended and most popular

  • ISBN-10: 1337129895
  • ISBN-13: 9781337129893
  • Bookstore Wholesale Price $75.00
  • RETAIL $99.95

  • ISBN-10: 1337193801
  • ISBN-13: 9781337193801
  • Bookstore Wholesale Price $206.75
  • RETAIL $274.95

Textbook Only Options

Traditional eBook and Print Options

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  • STARTING AT $41.49

  • ISBN-10: 1337361011
  • ISBN-13: 9781337361019
  • STARTING AT $45.49

  • ISBN-10: 1305271475
  • ISBN-13: 9781305271470
  • Bookstore Wholesale Price $196.75
  • RETAIL $261.95

"An excellent introduction to Crisis Intervention Strategies. Covers the most important aspects of Crisis, Disaster, Trauma and Emergency Relief Intervention."

"It is a comprehensive text covering every type of crisis situation that could arise in the field of human services. The text provides foundation information, key terms, theories, case studies and sample intervention dialogues and corresponding approaches for each type of crisis situation."

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.


Online Instructor's Manual

ISBN: 9781337093309
This detailed manual provides sample syllabi, course guidelines, in-class exercises, and chapter objectives to assist instructors in teaching the course.

Online PowerPoint®

ISBN: 9781337093316
These vibrant Microsoft® PowerPoint® lecture slides for each chapter assist you with your lecture by providing concept coverage using images, figures, and tables directly from the textbook.

Cengage Learning Testing, powered by Cognero® Instant Access

ISBN: 9781305969384
Cengage Learning Testing Powered by Cognero® is a flexible, online system that allows you to: import, edit, and manipulate content from the text's test bank or elsewhere, including your own favorite test questions; create multiple test versions in an instant; and deliver tests from your LMS, your classroom, or wherever you want.