Give Students Our Entire Catalog for $119.99 a Term! LEARN MORE

Request for consultation

Thanks for your request. You’ll soon be chatting with a consultant to get the answers you need.
{{formPostErrorMessage.message}} [{{formPostErrorMessage.code}}]
First Name is required. 'First Name' must contain at least 0 characters 'First Name' cannot exceed 0 characters Please enter a valid First Name
Last Name is required. 'Last Name' must contain at least 0 characters 'Last Name' cannot exceed 0 characters Please enter a valid Last Name
Institution is required.
Discipline is required.
Why are you contacting us today? is required. 'Why are you contacting us today?' must contain at least 0 characters 'Why are you contacting us today?' cannot exceed 0 characters Please enter a valid Why are you contacting us today?

Communicating for Results: A Guide for Business and the Professions 11th Edition

Cheryl Hamilton

  • Published

Available With :

  • MindTap

Standalone Digital Access — Ultimate Value

Instant Access to the full, mobile-ready textbook combined with superior online learning tools

Product Details

Starting at $50.00

Digital Access + Print —
Flexible Value

Digital Access plus a print version of the textbook available for students on Day One

Product Details

Starting at $96.95

Each MindTap product offers the full, mobile-ready textbook combined with superior and proven learning tools at one affordable price. Students who purchase digital access can add a print option at any time when a print option is available for their course.

This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.

Standalone Digital Access — Ultimate Value

Recommended and most popular

  • ISBN-10: 1305504429
  • ISBN-13: 9781305504424
  • Bookstore Wholesale Price $50.00
  • RETAIL $50.00

Digital Access + Print — Flexible Value

Recommended and most popular

  • ISBN-10: 1337574341
  • ISBN-13: 9781337574341
  • Bookstore Wholesale Price $72.75
  • RETAIL $96.95

  • ISBN-10: 1337582433
  • ISBN-13: 9781337582438
  • Bookstore Wholesale Price $157.50
  • RETAIL $209.95

Textbook Only Options

Traditional eBook and Print Options

{{collapseContainerClosed['9781305280267_txtbook_0'] ? 'Show More' : 'Show Less'}}

  • STARTING AT $39.49

  • ISBN-10: 1337633631
  • ISBN-13: 9781337633635
  • STARTING AT $55.99

  • ISBN-10: 1305280261
  • ISBN-13: 9781305280267
  • Bookstore Wholesale Price $150.00
  • RETAIL $199.95


Streamlined and up to date with the latest research and developments from the field, best-selling COMMUNICATING FOR RESULTS: A GUIDE FOR BUSINESS AND THE PROFESSIONS introduces students to the basic concepts and techniques needed to successfully communicate in today's business world. Covering every aspect of the communication process -- from organizational approaches to culturally aware interpersonal communication obstacles and strategies for critical listening and improved use of social media -- the eleventh edition gives students a competitive edge in interviews, presentations, and future leadership roles. Also available: online videos and the MindTap® online learning experience.

Cheryl Hamilton,

Cheryl Hamilton, an author well known for her writing style and award-winning teaching, is professor emeritus at Tarrant County College-NE Campus in the Communication Arts Department where she served as department chair and communication professor and continues to teach each fall semester to stay close to students and try out new textbook material. Her numerous awards -- including the Chancellor's Award for Exemplary Teaching -- show her love of teaching. Although she specialized in business communication and public speaking, Dr. Hamilton taught more than 10 different communication courses. Throughout her career, she served as mentor to many beginning teachers; presented more than 40 papers at national conferences; conducted numerous seminars for large and small corporations; served on multiple educational committees; and authored two additional texts -- THE ESSENTIALS OF PUBLIC SPEAKING and COMMUNICATING FOR SUCCESS. An Illinois native, Dr. Hamilton received her bachelor's degree from Eastern Illinois University, her master's degree from Purdue University, and her doctoral degree from the University of North Texas.

MindTap® is the digital learning solution that powers students from memorization to mastery. It gives you complete control of your course—to provide engaging content, to challenge every individual, and to build their confidence. Empower students to accelerate their progress with MindTap.

  • Taking a thorough, practical approach to business and professional topics, COMMUNICATING FOR RESULTS, 11th Edition, exposes students to the issues and situations they will encounter in today's workplace. Key topics include organizational communication, obstacles to effective organizational communication, conflict resolution, how technology affects communication, group and team communication, effective business presentations, and creating PowerPoint® presentations.
  • Extremely student friendly, the 11th edition includes numerous updated pedagogical features -- such as end-of-chapter group activities, unit-opening real-life case studies, "Polishing Your Career Skills" boxes, and "Awareness Check" boxes -- that enable students to put what they learn into practice.
  • By taking the PRPSA (Awareness Check in chapters 1 and 14) as a pre-test during week one and as a post-test at the close of the course students can see for themselves how much their confidence and communication skills have improved during the semester.
  • The text's balance of theory and practical information helps students understand how the concepts they study today are skills they will apply at work tomorrow.
  • Unit-opening case studies provide lively discussion questions for chapter content as well as help students apply key concepts through hands-on activities. A final critical-thinking activity for student groups concludes each chapter.

Communicating for Results: A Guide for Business and the Professions


Analyze This Real-Life Case: Wal-Mart: Ethics Choices and Communication Challenges.
1. Communication and Ethics at Work: What You Should Know.
2. Organizations in the Workplace: Which Ones Fit You Best?
3. Handling Conflict, Cultural Diversity, and Relationships in the Workplace.
Analyze this Real-Life Case: An Engineer's Experience with Communication and Listening.
4. Effective Listening.
5. Nonverbal Communication.
6. Anxiety, Technology, and Other Communication Obstacles.
Analyze This Real-Life Case: Amazon: Hiring Practices That Continue to "Raise the Bar."
7. Basic Information for All Types of Interviews.
8. The Employment Interview.
9. Small-Group Communication and Problem Solving.
10. Participation and Leadership in Teams.
Analyze This Real-Life Case: Harry Markopolos: Why Didn't Anyone Heed His Warnings About Madoff?
11. Informative Presentations: Plan, Research, Organize, and Deliver.
12. Verbal and Visual Supporting Materials.
13. Persuasive Presentations: Individual or Team.
14. Written Communication.

Training and Support

At Cengage, our top priority is taking care of you and your students and making sure that you have a successful experience with our products. Your personalized support team will consult with you to help you find the best solution to address your specific course goals, and once you’ve found that solution, will work with you to build your course and design a customized training and development program to ensure you and your students are ready to hit the ground running.

Learn More

Higher Ed Faculty Community

The Higher Ed Faculty Community is a collaborative space designed to inspire innovation and advance teaching excellence in higher education. Here, we’ll celebrate and support great teaching, across the country and across disciplines, ultimately advancing the richness of education and the lifelong confidence and success of college students. Plus, you will find ample resources, teaching wisdom and expert advice from your peers, from us, and from Cengage Faculty Partners so that you can spend more time doing what you do best. 

Visit the Community

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.


Instructor's Web Site

ISBN: 9781305635494
Everything you need for your course in one place! This collection of product-specific lecture and class tools is available online via the instructor resource center at You'll be able to access and download materials such as PowerPoint presentations, images, instructor's manual, videos, and more.

Cengage Learning Testing, powered by Cognero® Instant Access

ISBN: 9781305504462
Cengage Learning Testing, powered by Cognero® is a flexible, online system that allows you to import, edit, and manipulate content from the text's test bank or elsewhere, including your own favorite test questions; create multiple test versions in an instant; and deliver tests from your LMS, your classroom, or wherever you want.

All-You-Can-Learn Access with Cengage Unlimited

Cengage Unlimited is the first-of-its-kind digital subscription that gives students total and on-demand access to all the digital learning platforms, ebooks, online homework and study tools Cengage has to offer—in one place, for one price. Students get unlimited access to a library of more than 22,000 products for $119.99 per term.