Request for consultation

Thanks for your request. You’ll soon be chatting with a consultant to get the answers you need.
{{formPostErrorMessage.message}} [{{formPostErrorMessage.code}}]
First Name is required. 'First Name' must contain at least 0 characters 'First Name' cannot exceed 0 characters Please enter a valid First Name
Last Name is required. 'Last Name' must contain at least 0 characters 'Last Name' cannot exceed 0 characters Please enter a valid Last Name
Institution is required.
Discipline is required.
Why are you contacting us today? is required. 'Why are you contacting us today?' must contain at least 0 characters 'Why are you contacting us today?' cannot exceed 0 characters Please enter a valid Why are you contacting us today?

An Introduction to Six Sigma and Process Improvement 2nd Edition

James R. Evans, William M. Lindsay

  • Published
  • Previous Editions 2005
  • 368 Pages


Six Sigma has taken the corporate world by storm and represents the thrust of numerous efforts in manufacturing and service organizations to improve products, services, and processes. Although Six Sigma brings a new direction to quality and productivity improvement, its underlying tools and philosophy are grounded in the fundamental principles of total quality and continuous improvement that have been used for many decades. Nevertheless, Six Sigma has brought a renewed interest in quality and improvement that few can argue with, and has kept alive the principles of total quality developed in the latter part of the 20th Century. AN INTRODUCTION TO SIX SIGMA AND PROCESS IMPROVEMENT, 2e shows students the essence and basics of Six Sigma, as well as how Six Sigma has brought a renewed interest in the principles of total quality to cutting-edge businesses.

James R. Evans, University of Cincinnati

James R. Evans is a professor in the Department of Operations, Business Analytics, and Information Systems in the Lindner College of Business at the University of Cincinnati. His served as president of the Decision Sciences Institute 1997–1998 and 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been editor of the Quality Management Journal, published by the American Society for Quality, and served on editorial boards of numerous other journals. Dr. Evans has published more than 90 refereed papers and more than 30 editions of books. During the annual Quality Congress in May 2004, the American Society for Quality presented Dr. Evans and co-author Bill Lindsay with the Philip B. Crosby Medal for writing THE MANAGEMENT AND CONTROL OF QUALITY, 6E. The Crosby medal was presented “for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, and techniques of quality management.”

William M. Lindsay, Northern Kentucky University

William M. Lindsay is Professor Emeritus of Management at Northern Kentucky University. In addition to coauthoring eight editions of MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE (including predecessors), he is the coauthor of TOTAL QUALITY AND ORGANIZATION DEVELOPMENT. He served as an examiner for the Malcolm Baldrige National Quality Award for four years, as a judge for the Kentucky Quality Award for five years, and as a judge for the Seasongood Innovation Awards for the city of Cincinnati for three years. He is a senior member and past president of the Cincinnati Chapter of the Institute of Industrial Engineers, past president of the Cincinnati Chapter of the Association for Quality and Participation, and a member of the American Society for Quality, in addition to other professional organizations. Dr. Lindsay continues to teach MBA courses in quality management and project management. He serves as a board member of CLASP, a local nonprofit after-school program for elementary-age children, and is an active volunteer at his church. He earned a BSIE from the Georgia Institute of Technology, an MS in engineering from the University of Cincinnati, and an MBA and Ph.D. from Georgia State University.
  • The contents of the individual chapters in the second edition have been reorganized and expanded to include more graphics and more detailed explanations of processes and methodology.
  • The two chapters on Design for Six Sigma have been combined into one chapter in the second edition.
  • CASE STUDY PER CHAPTER: Each chapter has a unique case study that illustrates the application of one or more key principles or techniques studied in the chapter to real organizations, a set of review and discussion questions designed to help students check their understanding of key concepts and think originally about critical issues.
  • THINGS TO DO: "Things to Do" provide interesting experiential or field investigation activities for students, and as relevant, problems to apply various tools and techniques.
  • LOGICAL SEQUENCE: The nine chapters of the book are divided logically into three parts: principles of Six Sigma, Six Sigma DMAIC methodology, additional topics in six sigma.
  • SIX SIGMA DMAIC: Because of the close relationship of the Six Sigma DMAIC process to projects and project management, curriculum developers or trainers may wish to combine the content areas of Six Sigma with introductory or advanced concepts of project management in the same course.
Part I: Principles of Six Sigma.
1. The Foundations of Six Sigma: Principles of Quality Management.
2. Principles of Six Sigma.
Part II: Six Sigma DMAIC Methodology.
3. Project Organization, Selection, and Definition.
4. Process Measurement.
5. Process Analysis.
6. Process Improvement.
7. Process Control.
Part III: Additional Topics in Six Sigma.
8. Design for Six Sigma.
9. Implementing Six Sigma.

Textbook Only Options

Traditional eBook and Print Options

{{collapseContainerClosed['detail_0'] ? 'Show More' : 'Show Less'}}

  • STARTING AT $19.49

  • ISBN-10: 1305460294
  • ISBN-13: 9781305460294
  • STARTING AT $21.49

  • ISBN-10: 1133604587
  • ISBN-13: 9781133604587
  • Bookstore Wholesale Price $93.00
  • RETAIL $123.95