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Six Sigma has taken the corporate world by storm and represents the thrust of numerous efforts in manufacturing and service organizations to improve products, services, and processes. Although Six Sigma brings a new direction to quality and productivity improvement, its underlying tools and philosophy are grounded in the fundamental principles of total quality and continuous improvement that have been used for many decades. Nevertheless, Six Sigma has brought a renewed interest in quality and improvement that few can argue with, and has kept alive the principles of total quality developed in the latter part of the 20th Century. AN INTRODUCTION TO SIX SIGMA AND PROCESS IMPROVEMENT, 2e shows students the essence and basics of Six Sigma, as well as how Six Sigma has brought a renewed interest in the principles of total quality to cutting-edge businesses.
- The contents of the individual chapters in the second edition have been reorganized and expanded to include more graphics and more detailed explanations of processes and methodology.
- The two chapters on Design for Six Sigma have been combined into one chapter in the second edition.
- CASE STUDY PER CHAPTER: Each chapter has a unique case study that illustrates the application of one or more key principles or techniques studied in the chapter to real organizations, a set of review and discussion questions designed to help students check their understanding of key concepts and think originally about critical issues.
- THINGS TO DO: "Things to Do" provide interesting experiential or field investigation activities for students, and as relevant, problems to apply various tools and techniques.
- LOGICAL SEQUENCE: The nine chapters of the book are divided logically into three parts: principles of Six Sigma, Six Sigma DMAIC methodology, additional topics in six sigma.
- SIX SIGMA DMAIC: Because of the close relationship of the Six Sigma DMAIC process to projects and project management, curriculum developers or trainers may wish to combine the content areas of Six Sigma with introductory or advanced concepts of project management in the same course.
1. The Foundations of Six Sigma: Principles of Quality Management.
2. Principles of Six Sigma.
Part II: Six Sigma DMAIC Methodology.
3. Project Organization, Selection, and Definition.
4. Process Measurement.
5. Process Analysis.
6. Process Improvement.
7. Process Control.
Part III: Additional Topics in Six Sigma.
8. Design for Six Sigma.
9. Implementing Six Sigma.