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Administrative Medical Assisting 6th Edition

Wilburta (Billie) Q. Lindh | Carol D. Tamparo | Barbara M. Dahl | Julie Morris | Cindy Correa

  • Published


Medical assistants play a critical role in our changing world of health care, and ADMINISTRATIVE MEDICAL ASSISTING, Sixth Edition, prepares them to lead in this growing field. Known for its thorough coverage, extensive technical detail, and accurate, up-to-date content, this proven product covers all the administrative and general tasks in a more comprehensive and detailed manner than other products on the market. This edition provides updated information on computers, telecommunications, and the electronic medical record and includes content that helps guide medical assistants as they move into management positions within a practice. Managing the facility’s financial records includes the new ICD-10 insurance coding.

Wilburta (Billie) Q. Lindh, Highline Community College

Ms. Lindh, CMA (AAMA) is Professor Emerita at Highline College in Des Moines, Washington, where she served as Program Director and a consultant to the Medical Assistant Program, and received the Outstanding Faculty Member of the Year award for reshaping the program. The co-author of several textbooks on medical assisting, Ms. Lindh conducted workshops and lectured at events across the country during her tenure, and remains an active member of both the SeaTac Chapter of the American Association of Medical Assistants (AAMA) and the National American Association of Medical Assistants.

Carol D. Tamparo,

Dr. Tamparo, PhD, CMA-A (AAMA) is the former Dean of Business and Allied Health at the Lake Washington Institute of Technology in Kirkland, Washington, and founder of the Medical Assistant Program at Highline College. The author and co-author of four texts for allied health professionals, she is also a member of the SeaTac American Association of Medical Assistants and the National American Association of Medical Assistants.

Barbara M. Dahl, Whatcom Community College, Bellingham, Washington

Ms. Dahl, CMA (AAMA), CPC served as a tenured faculty member and coordinator for the Medical Assisting Program at Whatcom Community College in Bellingham, Washington, for more than 20 years. A credentialed CMA and CPC, she actively participated in the Whatcom County Chapter of Medical Assistants, Washington State Society of Medical Assistants, American Association of Medical Assistants (AAMA), Washington State Medical Assisting Educators, and American Academy of Professional Coders (AAPC). Ms. Dahl is currently consulting to organizations on medical management, personnel issues, curriculum development, and program accreditation, and as a medical assistant advocate.

Julie Morris,

Ms. Morris, RN, BSN, CCMA, CMAA, CBCS has been involved in health care for more than four decades. After earning her Bachelor of Science in Nursing from Jacksonville State University, she went on to a career that included Director-level roles in case management, home infusion care, clinical education, and clinic management. Over the last ten years, Ms. Morris has honored her passion for education by instructing adults in allied health, eventually serving as Program Director, Externship Coordinator, and Director of Career Services. Currently, Ms. Morris devotes her career to curriculum development, integrating active learning in the classroom, and student engagement and success strategies. She is an active member of the Cobb Chapter of the American Association of Medical Assistants in Georgia.

Cindy Correa,

Ms. Correa is the former Allied Health Educational Coordinator at City University of New York at Queens College. Responsible creating and developing curricula for several Queens College Allied Health certificate programs, including Medical Assistant, she now develops satellite courses for adult education programs. Her clinical experience extends to both private practice and administrative hospital work in oncology, cardiovascular surgery, pulmonology, and thoracic surgery. Ms. Correa also works on technical writing and software development projects, and serves on advisory boards for technical colleges in her home state of Colorado.
  • Convenient Glossary. An extensive, back-of-the-book glossary provides key medical and industry terms, along with their definitions, serving as a helpful reference for mastering the unique terminology and acronyms used in health care.
  • Healthy Skills. Painstaking coverage of the latest clinical and administrative skillsets offers readers everything they need to get ahead in one of today's most rewarding and in-demand fields.
  • Competency Mapping. Drawing clear connections between chapter material and current ABHES, CAAHEP, and MAERB competencies, this book shows students how their lessons intersect with the job, and help them better prepare for their futures as working professi
  • Bright Insights. Packed with hundreds of hundreds of full-color photos and detailed diagrams, each chapter illustrates key procedures and showcases current equipment, building familiarity with the tools of the trade and bringing the pages to life.
  • Guiding Graphics. Quick Reference Guides and infographics throughout the text help students find and understand critical information in a clear, succinct, and engaging way.
  • Enhanced Studying. Created to improve testing outcomes, the Study for Success feature integrates a variety of optional and ancillary resources into each chapter while the expanded Certification Review quizzes build confidence with the certification testin

Administrative Medical Assisting


Unit 1: Introduction to Medical Assisting and Health Professions.
1. The Medical Assisting Profession.
2. Health Care Settings and the Health Care Team.
Unit 2: The Therapeutic Approach.
3. Coping Skills for the Medical Assistant.
4. Therapeutic Communication Skills.
6. The Therapeutic Approach to the Patient with a Life-Threatening Illness.
Unit 3: Responsible Medical Practice.
7. Legal Considerations.
8. Ethical Considerations.
9. Emergency Procedures and First Aid.
Unit 4: Integrated Administrative Procedures.
10. Computers in the Medical Clinic.
11. Telecommunications.
12. Patient Scheduling.
13. Medical Records Management.
14. Written Communications.
15. Medical Documents.
Unit 5: Managing Facility Finances.
16. Medical Insurance.
17. Medical Coding.
18. Daily Financial Practices.
19. Billing and Collections.
20. Accounting Practices.
Unit 6: Office and Human Resources Management.
21. The Medical Assistant as Clinic Manager.
22. The Medical Assistant as Human Resources Manager.
Unit 7: Entry into the Profession.
23. Preparing for Medical Assisting Credentials.
24. Employment Strategies.
Appendix A: Common Health Care Abbreviations and Symbols.
Glossary of Terms.

Training and Support

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