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Veterinary Office Practice provides an inside look at the role and duties of the veterinary assistant in an animal hospital or private veterinary practice. Students will benefit from three main focuses of the text including the assistant’s responsibilities, the importance of interpersonal communication skills with clients and co-workers and how the billing and payments system works. By gaining perspective about the entire veterinary health care team, as well as about the details that keep the practice operating smoothly, readers will come away with a thorough understanding of the contribution they can make as a veterinary office assistant. In addition to providing students with a strong knowledge base on the subject, the book offers students and teachers additional instructional material to clarify the purpose of the information. Included are classroom exercises to encourage discussion of practice concepts, clear objectives and easy-to-grasp concepts and test bank questions and answers. As an added information resource, each chapter contains recommended Web sites with related information and interactive tools.

  • Specific instructions for what to say, how to act and what to do in the veterinary assistant's day-to-day duties make this a very practical text
  • Classroom and individual exercises present an opportunity for students to test themselves on what they have read
  • Descriptions of all primary aspects of a veterinary assistant¡¦s job include nonverbal communications, stress and interpersonal communications
  • Online resources listed in each chapter help expand the reader¡¦s learning beyond the text
Chapter 1: The Veterinary Office.
Chapter 2: Care and Maintenance of the Veterinary Practice Facility.
Chapter 3: Administrative Duties.
Chapter 4: Computers.
Chapter 5: Interpersonal Communication.
Chapter 6: Stress.
Chapter 7: Interacting with Clients.
Chapter 8: Ethics.
Chapter 9: Fee Collection Procedures, Billing, and Payroll.

Textbook Only Options

Traditional eBook and Print Options

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  • ISBN-10: 1401815693
  • ISBN-13: 9781401815691
  • Bookstore Wholesale Price $83.50
  • RETAIL $110.95

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.


Instructor's Manual

ISBN: 9781111139018
The instructor’s Manual serves as an instructional resource and providing a test bank with answers; answers to review and case study questions found in the book; key learning objectives, and additional student assignments.