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The Administrative Professional: Technology & Procedures 14th Edition

Patsy Fulton-Calkins, Dianne S. Rankin, Kellie A. Shumack, Ph.D.

  • Published
  • Previous Editions 2007, 2003, 1998
  • 368 Pages


The new 14E focuces on preparing students for employment in an increasingly dynamic, digital, and global environment. Increased emphasis is given to helping students understand employers' expectations, build confidence, and develop into strong, competent employees and leaders. Administrative Professional 14e, has a brand new look, a great deal of new content, an abundance of practical applications, and a new website with new tools, activities and videos to engage students right from the start.

Patsy Fulton-Calkins, University of North Texas

Dr. Patsy J. Fulton-Calkins’ experience in the field is extensive. Her past experience in the workplace includes working as an administrative professional for large corporations for six years. Early in her career, she completed the CPS certification. Her teaching experience includes over 13 years at the university, community college, and high school levels. In addition to her teaching experience, she has worked as an administrator in the following positions: • Chancellor of Oakland Community College (the chief executive officer), Oakland County, Michigan • President of Brookhaven College, Dallas, Texas • Vice-President of Instruction at El Centro College and Cedar Valley College, Dallas, Texas • Division Chairperson of Business and Social Science, Cedar Valley College, Dallas, Texas Her present position includes working with Tom Monaghan Associates, Inc. as a senior consultant in institutional advancement work with clients across the United States. Additionally, she is an adjunct professor at the university level. Her educational credentials include a B.B.A., an M.B.Ed., and a Ph.D. Honors include Outstanding Alumnus, University of North Texas; Transformational Leader in Community Colleges; Who’s Who in America, Outstanding Woman in Management; Paul Harris Fellow of Rotary International; Beta Gamma Sigma, National Honorary Business Fraternity; and Piper Professor.

Dianne S. Rankin,

Dianne S. Rankin is an author, a consulting editor, and a developer of instructional materials for textbooks, websites, and ancillaries as well as educational publishers. Dianne has taught at the high school and community college levels and continues to teach computer classes for businesses and organizations. In addition, she has firsthand experience as an administrative assistant.

Kellie A. Shumack, Ph.D., Auburn University, Montgomery

Kellie A. Shumack is an associate professor of instructional technology and a department head in the College of Education at Auburn Montgomery. She has worked as an administrative assistant and has taught at the secondary, community college, and university levels. Kellie has designed numerous college courses in both the online and face-to-face environments. She has authored multiple peer-reviewed journal articles, two textbooks, and several book chapters, and she has presented at over 40 professional conferences. Kellie was awarded the 2012 Auburn Montgomery College of Education Excellence in Teaching Award, received the 2010 Delta Pi Epsilon Outstanding Doctoral Research Award, and maintains a certificate to teach online courses at the postsecondary level.
  • Dear Savvy Admin: A "Dear Abby" approach to soft skills in the workplace.
  • Communicating @ Work: Tips on communication skills and how they impact the work environment.
  • Workplace Wisdom: offers practical advice on communication, ethics, decision making and other topics.
  • New value-added CourseMate website with videos, cool technology tools, and an interactive eBook to enhance the learning experience. Available Spring 2011!!!!
  • Writing @ Work: Tips for effective written communication.
  • Significant enhancements and major revisions throughout Chapters 4, 5, 9, and 16 regarding ethical decision making, team work, collaboration tools, and leadership.
  • People @ Work: Focuses on the people you interact with on the job, from the mailroom to the CEO.
  • Technology @ Work: Addresses issues such as security updates, worms, firewalls, blogs, effective web searches, etc.
  • Emphasis on 21st Century Skills will help students develop learning and innovation skills, information, media and technology skills, and life and career skills.
  • Professional growth pointers give direction for career success.
  • A summary of main points are provided at the end of each chapter for quick reviewing.
  • Discussion Questions are included to encourage classroom interaction.
  • Critical-thinking cases present a situation that may arise in the workplace and require students to use critical-thinking skills and transferable skills to find a probable action and solution to the problem.
  • Build Workplace Skills activity involves solving problems, making appropriate ethical decisions, and improving various soft skills, use real-world scenarios to reinforce learning objectives.
  • Communicate Clearly activities may include formatting, composition, proofreading and editing, speaking and listening, and presentations.
  • Develop Relationships activities focus on Human relation skills.
  • Using Technology activities utilize data files (Word, Excel, PPT) that students can access to modify, format, or correct.
  • Above & Beyond activity allows students to demonstrate how they can do more than what is expected by taking a previous project or activity one step farther.
  • All new and plentiful end-of-chapter activities are correlated to the learning objectives and 21st Century Skills. Activities in each chapter focus on collaborating with others, communicating clearly, developing relationships, using technology, moving "above and beyond".
  • Right from the start, these new chapters will draw you into the world of the successful administrative professional. New chapters include: (1), Entering the Workforcel (2) Becoming a Professional, (3) Managing and Organizing Yourself, and (14) Understanding Financial Responsibilities.
  • End of chapter activities are tied to chapter learning objectives.
1: Entering the Workforce.
2: Becoming a Professional.
3: Managing and Organizing Yourself.
4: Working Ethically.
5: Understanding the Workplace Team.
6: Developing Customer Focus.
7: Communication Skills.
8: Developing Presentation Skills.
9: Handling Telecommunications.
10: Planning Meetings and Events.
11: Managing Records.
12: Handling Mail and Retaining Records.
13: Coordinating Business Travel.
14: Understanding Financial Responsibilities.
15: Seeking Employment.
16: Leading with Confidence.
Reference Guide.

Textbook Only Options

Traditional eBook and Print Options

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  • ISBN-10: 1133467245
  • ISBN-13: 9781133467243
  • STARTING AT $18.49

  • ISBN-10: 0538731044
  • ISBN-13: 9780538731041
  • Bookstore Wholesale Price $145.25
  • RETAIL $192.95

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.


Instructor's Resource CD-ROM

ISBN: 9781111581879

CourseMate with Career Transitions 2.0 Instant Access for Technology and Procedure

ISBN: 9781111957889
Cengage Learning's CourseMate for PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Watch student comprehension soar as your class works with the printed textbook and the textbook-specific website. CourseMate goes beyond the book to deliver what you need! CourseMate for PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS includes an interactive eBook and interactive teaching and learning tools including: Quizzes, Flashcards, Videos, Chapter Audio Commentary from the authors and Tech Tools. Also included is Engagement Tracker, a first-of-its-kind tool that monitors student engagement in the course. This Instant Access Code can be purchased at


CourseMate with Career Transitions 2.0 Instant Access for Technology and Procedure

ISBN: 9781111957889
Cengage Learning's CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Maximize your course success with the integrated eBook and chapter-specific learning tools that include flashcards, quizzes, videos, and more in your CourseMate. Key Features: Interactive eBook, Engagement Tracker, Learning Objectives, Tutorial Quizzes, Glossary and Flashcards, and Web Links and References.