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Created through a "student-tested, faculty-approved" review process with input from more than 150 students and faculty, Collier/Evan's OM5 provides a streamlined introduction to the core concepts, techniques, and applications of contemporary operations management. This engaging, accessible text combines balanced coverage of manufacturing and service operations with a full suite of proven learning tools in a convenient, affordable package. Perfect for today's diverse learners, OM5 includes integrated student resources, such as flashcards, cases, datasets, games and quizzes. This edition's effective tools -- including a robust Instructor's Manual, test bank, videos, and solutions -- make course management even easier. In addition to covering essential principles of operations management, this edition contains the latest OM and business examples featuring companies your students will instantly recognize from the news. The book explores the real-world applications of key concepts, emphasizing how material is both timely and personally relevant. New, unique Microsoft® Excel spreadsheet templates illustrate problem-solving, while five additional chapters, available on the website, offer support if you want to delve further into the quantitative aspects of operations management in your course.

David Alan Collier, Florida Gulf Coast University

David A. Collier is the Alico Chair of Operations Management in the Lutgert College of Business at Florida Gulf Coast University. He holds a B.S. in Mechanical Engineering, an M.B.A. from the University of Kentucky, and a Ph.D. in Production and Operations Management from The Ohio State University. Dr. Collier has authored five books on service and operations management and is the recipient of numerous awards for outstanding journal articles. He has also written and published eight invited book chapters, has seen seven of his cases reprinted in major marketing and operations management textbooks, and has more than 80 referenced publications. A 2004 citation review found that more than 250 journal articles have referenced Dr. Collier's research. Dr. Collier served on the 1991 and 1992 Board of Examiners for the Malcolm Baldrige National Quality Award, and he has worked with organizations such as AT&T, J.P. Morgan Chase Bank, Child Health Corporation of America, Emery Worldwide, Motorola, John Glenn Institute at The Ohio State University, and the United States Postal Service. He served as faculty leader for a Six Sigma Black Belt Blended (Clicks and Bricks) Executive Program at the Fisher College of Business and has taught in the Executive M.B.A. program at the University of Warwick in England and several other international programs. His current research interest is sports analytics.

James R. Evans, University of Cincinnati

James R. Evans is a professor in the Department of Operations, Business Analytics, and Information Systems in the Lindner College of Business at the University of Cincinnati. His served as president of the Decision Sciences Institute 1997–1998 and 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been editor of the Quality Management Journal, published by the American Society for Quality, and served on editorial boards of numerous other journals. Dr. Evans has published more than 90 refereed papers and more than 30 editions of books. During the annual Quality Congress in May 2004, the American Society for Quality presented Dr. Evans and co-author Bill Lindsay with the Philip B. Crosby Medal for writing THE MANAGEMENT AND CONTROL OF QUALITY, 6E. The Crosby medal was presented “for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, and techniques of quality management.”
  • NEW, UNIQUE EXCEL® SPREADSHEET TEMPLATES ILLUSTRATE PROBLEM SOLVING: This new edition of OM5 offers a new set of unique Microsoft® Excel spreadsheet templates designed to clearly illustrate and facilitate solving of common numerical problems.
  • Updated and new coverage in OM5 includes: An examination of Global Value chains: Inditex/Zara clothing; The pre- and post-production services perspective of a value chain (; Sustainability in Nike's value chain; An examination of "reshoring," a return to U.S. manufacturing; examination of performance measurement tools; Kodak and Xerox' redefinition of strategies; digital technology's effect on education; new strategies for environmental sustainability; the entry of new hybrid vehicles to the market; 3D printing technology; "wait apps" and their replacement of pagers at restaurants; sustainable universities and design for the environment; customer service the Disney way; the demise of cash registers; cell phone recycling; Motorola creates quality through design and management; prevention costs vs. expense of accidents at BP Deepwater Horizon.
  • FORMULA CARDS PROVIDE QUICK REFERENCE: Both the Instructor's Edition and Student Edition feature detachable Formula Cards listing all key formulas from the text and the chapters in which they appear, making reference and review easier for instructors and students alike.
  • INNOVATIVE, INTEGRATED PACKAGE INCLUDES BOTH PRINT AND ONLINE CONTENT: A full suite of unique learning tools that appeal to different learning styles is available to students with the purchase of a new book. Quizzes, PowerPoint® slides, videos, and more are only a click away. Key discussion exercises are at the end of each chapter and additional materials are available on the book's website.
  • MORE END-OF-CHAPTER MATERIAL ENCOURAGES ADDITIONAL PRACTICE: This edition now offers even more varied opportunities for reader practice. The author has increased the number of end-of-chapter problems from 10 to 15 per chapter.
  • FRESH REAL COMPANY ILLUSTRATIONS OFFER MEMORABLE EXAMPLES: New boxed features and applied examples from real companies throughout the book seize students' attention and clearly illustrate key principles.
  • UPDATED CASES DEMONSTRATE PRINCIPLES AT WORK: Several of the Chapter Cases throughout this edition are either revised or completely new to provide an up-to-the-minute look at OM principles in action.
  • NEW COVERAGE ADDRESSES THE LATEST OM DEVELOPMENTS: New chapter material covers the latest topics of critical importance in business today, such as sustainability, business analytics, and global sourcing. In addition, several chapter introductions are completely new to reflect today's most recent developments.
  • ENGAGING, ACCESSIBLE PRESENTATION IS COMPREHENSIVE: A streamlined structure with brief, but comprehensive, chapters and a modern design includes numerous examples of OM practices in manufacturing and service organizations that make the text more engaging and accessible without minimizing coverage for your course. Five supplementary chapters are available on the website for instructors who want to delve further into the quantitative aspects of operations management.
  • STUDY CARDS OFFER ON-THE-GO CONVENIENCE: Chapter-In-Review Cards at the back of the Student Edition provide a useful, portable study tool containing key information to help students prepare for class, complete assignments, or study for exams.
  • INSTRUCTOR PREP CARDS SIMPLIFY AND SAVE TIME: Instructor Prep Cards for each chapter in the Instructor's Edition make preparation simple by offering a quick outline of chapter content, a list of corresponding PowerPoint® resources, additional examples, and suggested assignments and discussion questions. PowerPoint® slides, a computerized Test Bank, and an Instructor's Manual are also available.
1. Goods, Services, and Operations Management.
Operations Management. OM in the Workplace. Understanding Goods and Services. Customer Benefit Packages. Processes. OM: A History of Change and Challenge. Current Challenges in OM.
2. Value Chains.
The Concept of Value. Value Chain Paradigms and Perspectives. Value Chain Decisions. Offshoring. Value Chains in a Global Business Environment. Sustainable Value Chains.
3. Measuring Performance in Operations.
Types of Performance Measures. Analytics in Operations Management. Designing Measurement Systems in Operations. Models of Organizational Performance.
4. Operations Strategy.
Gaining Competitive Advantage. Understanding Customer Wants and Needs. Evaluating Goods and Services. Competitive Priorities. OM and Strategic Planning. A Framework for Operations Strategy.
5. Technology and Operations Management.
Understanding Technology in Operations. Technology in Value Chains. Benefits and Challenges of Technology. Technology Decisions and Implementation.
6. Goods and Service Design.
Designing Goods and Services. Customer-Focused Design. Designing Manufactured Goods. Service-Delivery System Design. Service-Encounter Design.
7. Process, Selection, Design, and Analysis.
Process Choice Decisions. The Product-Process Matrix. The Service-Positioning Matrix. Process Design. Process Analysis and Improvement. Process Design and Resource Utilization.
8. Facility and Work Design.
Facility Layout. Designing Product Layouts. Designing Process Layouts. Workplace Design.
9. Supply Chain Design.
Understanding Supply Chains. Designing the Supply Chain. Sustainable Supply Chains. Measuring Supply Chain Performance. Location Decision in Value Chains. Other Issues in Supply Chain Management.
10. Capacity Management.
Understanding Capacity. Capacity Measurement in Operations. Long-term Capacity Strategies. Short-term Capacity Management. Theory of Constraints.
11. Forecasting and Demand Planning.
Forecasting and Demand Planning. Basic Concepts in Forecasting. Statistical Forecasting Models. Regression as a Forecasting Approach. Judgmental Forecasting. Forecasting in Practice.
12. Managing Inventories.
Understanding Inventory. Inventory Characteristics. ABC Inventory Analysis. Managing Fixed-Quality Inventory Systems. Managing Fixed-Period Inventory Systems. Single-Period Inventory Model.
13. Resource Management.
Resource Planning Framework for Goods and Services. Aggregate Planning Options. Strategies for Aggregate Planning. Disaggregation in Manufacturing. Capacity Requirements Planning.
14. Operations Scheduling and Sequencing.
Understanding Scheduling and Sequencing. Scheduling Applications and Approaches. Sequencing. Applications of Sequencing Rules. Schedule Monitoring and Control.
15. Quality Management.
Understanding Quality. Influential Leaders in Modern Quality Management. The GAP Model. ISO 9000:2000. Six Sigma. Cost-of-Quality Measurement. The "Seven QC Tools." Other Improvement Strategies.
16. Quality Control and SPC.
Quality Control Systems. Statistical Process Control and Variation. Constructing Control Charts. Practical Issues in SPC Implementation. Process Capability.
17. Lean Operating Systems.
Principles of Lean Operating Systems. Lean Tools and Approaches. Lean Six Sigma. Lean Manufacturing and Service Tours. Just-in-time Systems.
18. Project Management.
The Scope of Project Management. Techniques for Planning, Scheduling and Controlling Projects. Time/Cost Trade-Offs. Uncertainty in Project Management.

Textbook Only Options

Traditional eBook and Print Options

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  • ISBN-10: 1285451376
  • ISBN-13: 9781285451374
  • Bookstore Wholesale Price $60.00
  • RETAIL $79.95

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.


Instructor's Website

ISBN: 9781305671249
Everything you need for your course in one place! This collection of book-specific lecture and class tools is available online via Access and download PowerPoint presentations, images, instructor’s manual, and more.

Cengage Learning Testing, powered by Cognero® Instant Access

ISBN: 9781305667853
Cengage Learning Testing Powered by Cognero® is a flexible, online system that allows you to import, edit, and manipulate content from the text’s test bank or elsewhere, including your own favorite test questions; create multiple test versions in an instant; and deliver tests from your LMS, your classroom, or wherever you want. Every question has undergone a series of accuracy checks and anti-piracy reviews, as well as a multi-point inspection to remove weak question options (e.g., all answers are correct), sharpen ambiguous questions, and ensure balanced coverage of major course concepts, difficulty levels, and Bloom’s Taxonomy. The test bank questions form the basis for the assessments in the OM Online product and are different from the Practice Quizzes available for students.