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Created specifically for students of Health Information Management and Health Information Technology, this worktext helps bridge the gap between knowledge gained through classroom instruction and real-world, on-the-job application. This versatile text can be used throughout the curriculum, which makes it a perfect complement to any HIM or HIT course, and suitable for lab or practicum work, individual or group assignments, self-study, and professional reference. Questions and exercises for each case study require students to draw on critical thinking, problem solving, and decision making skills, facilitating the transition from studying theory to analyzing and applying what they have learned. Now updated and expanded, the new second edition features the latest AHIMA domains and competencies, so instructors can teach the most current curriculum and students can prepare effectively for certification. In addition, new online learning resources provide convenient access to additional web content, online forms, and spreadsheets for use in case-related assignments.

Patricia Schnering,

Patricia Schnering is an adjunct instructor of HIM at St. Petersburg College, and serves on its advisory board. In addition to experience as an HIM supervisor and consultant, she is the founder and owner of PRG Publishing Inc., where she published the first Professional Review Guides. Ms. Schnering has served as president of GCHIMA and on FHIMA’s board of directors, where she twice received the FHIMA Literary Award. She is also a member of AHIMA and the Assembly on Education (AOE). In addition to a business administration from the University of South Florida, she is a graduate of the health information management program at St. Petersburg College, and holds both CCS and RHIA certifications.

Nanette B. Sayles, East Central College

Nanette Sayles, PhD, is an Associate Professor in the Health Information Management program at East Central College in Union, Missouri. Her wide range of HIM experience includes work in hospitals, consulting, system development and implementation, and education, eventually earning her the American Health Information Management Association Triumph Educator Award. She earned her undergraduate degree in Medical Record Administration from at the University of Alabama at Birmingham, where she later received Masters Degrees in both Health Information Management and Public Administration. Nanette completed her doctorate in Adult Education at the University of Georgia.

Charlotte McCuen, University of Cincinnati

Charlotte McCuen, MS, RHIA, is an adjunct faculty member of Health Information Management at the University of Cincinnati. Her three decades of professional experience in HIM include serving as Associate Professor and Clinical Coordinator for the HIM undergraduate degree programs at Macon State College in Macon, Georgia, as well as HIM Director for an acute care hospital and a state psychiatric and forensic acute care hospital. Her consulting practice extends to long-term care facilities, a behavioral health hospital, physician offices, and renal dialysis centers. Charlotte received her BS degree in Medical Record Administration from the Medical College of Georgia, and her MS in Health Care Policy and Administration from Mercer University. She continues to volunteer with AHIMA, as well as the Georgia Health Information Management Association (GHIMA), where she received the Mentor Award and recently served as president.
  • The Second Edition includes updated information on the latest AHIMA RHIA and RHIT domains and competencies, linking case studies to the most current curriculum and allowing students to prepare effectively for certification exams.
  • Many of the text's 240 case studies have been revised and updated to reflect current industry practices and cutting-edge technology, as well as providing additional emphasis on important topics such as working with registries, meaningful use, the Joint Commission, electronic health interchanges, and disaster planning.
  • Case studies in the Second Edition feature a wider variety of care settings to better reflect the idverse options available to today's professionals outside of traditional inpatient facilities, including long-term care centers, behavioral health organizations, correctional institutions, and skilled nursing facilities.
  • In addition to promoting critical thinking, problem solving, and decision making, many questions and exercises in the current edition include complex statistical activities involving spreadsheets and flow charts, providing an opportunity to hone valuable technical skills.
  • New and updated teaching and learning resources are available to complement the text, including a companion website with additional content, online forms, and downloadable spreadsheets.
  • This versatile text is a perfect complement to any HIM or HIT course, as well as a valuable resource for self-study or professional reference.
  • The text's 240 real-world cases address diverse scenarios across seven major HIM topics, including health data management, healthcare privacy and ethics, information technology, and project and operations management.
  • Within each section, case studies progress from simple, common situations to increasingly complex and difficult challenges, allowing students to steadily increase their knowledge and confidence while developing essential critical thinking, problem solving, and decision making skills.
  • Cases include realistic forms modeled on current documentation used by HIM professionals, helping students gain familiarity with an important aspect of daily practice in the field.
  • A detailed correlation grid illustrates how case studies relate to current AHIMA RHIA and RHIT domains and competencies needed for certification, making it easy to connect classroom work to exam preparation efforts and the essential skills students will apply as they begin their careers.
1. Health Data Management.
2. Clinical Classification Systems and Reimbursement Methods.
3. Statistics and Quality Improvement.
4. Healthcare Privacy, Confidentiality, Legal, and Ethical Issues.
5. Information Technology and Systems.
6. Management and Health Information Services.
7. Project and Operations Management.

Textbook Only Options

Traditional eBook and Print Options

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  • ISBN-10: 128595520X
  • ISBN-13: 9781285955209
  • STARTING AT $20.49

  • ISBN-10: 1133602681
  • ISBN-13: 9781133602682
  • Bookstore Wholesale Price $74.25
  • RETAIL $98.95

"I would highly recommend this text to my fellow faculty and all other HIM colleagues. I would encourage them to adopt this text because of the positive results I see in student accomplishment during the exercises. The wide range of scenarios and activities build student self-confidence in areas where they have had little or no experience. Most of all, the students enjoy working on the case studies as they put their HIM knowledge into practice."

"I love this book, I love the variety of topics all under the same cover- students can buy it once and use it multiple times."

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.


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ISBN: 9781305259232
Cengage Learning Testing by Cognero is a flexible, online system that allows you to author, edit, and manage test bank content from multiple Cengage Learning solutions. Create multiple test versions in an instant, and then deliver tests from your LMS, classroom, or wherever you want.