Request for consultation

Thanks for your request. You’ll soon be chatting with a consultant to get the answers you need.
{{formPostErrorMessage.message}} [{{formPostErrorMessage.code}}]
First Name is required. 'First Name' must contain at least 0 characters 'First Name' cannot exceed 0 characters Please enter a valid First Name
Last Name is required. 'Last Name' must contain at least 0 characters 'Last Name' cannot exceed 0 characters Please enter a valid Last Name
Institution is required.
Discipline is required.
Why are you contacting us today? is required. 'Why are you contacting us today?' must contain at least 0 characters 'Why are you contacting us today?' cannot exceed 0 characters Please enter a valid Why are you contacting us today?

Developing Helping Skills: A Step by Step Approach to Competency 2nd Edition

Valerie Nash Chang, Sheryn T. Scott, Carol L. Decker

  • Published
  • Previous Editions 2009
  • 368 Pages


Chang, Scott, and Decker's multilayered teaching and learning system presents a creative blend of learning methods and clear presentation of topics to help students think like practitioners and apply foundational skills to real-world practice. Students first read about professional practice and the skills required to work effectively with clients. Students then think and write about the ideas and concepts presented in the text by completing homework exercises following each new concept. Next, students watch and discuss the accompanying DVD (available for packaging with the text), which demonstrates how to use the skills covered in the text with an individual, family, or group. Furthermore, the text's modified case-based method introduces a continuing case, one section at a time, throughout the chapters, which helps students learn how to think like professionals. Finally, exercises with specific directions for role-playing the client, practitioner, and peer supervisor, followed by a simple evaluation tool completed by the peer supervisor and practitioner, promote practice and evaluation.

Valerie Nash Chang, Indiana University, Emeritus

Valerie Nash Chang, Ph.D., LCSW, LFMT, TSTA, is Emeritus Professor at Indiana University School of Social Work. An experienced professional as well as a respected educator, Dr. Chang has worked as clinician, supervisor, consultant, and trainer. She has been recognized with numerous awards for teaching excellence, including the Helen Lees Teaching Award, Faculty Colloquium on Excellence in Teaching, Teaching Excellence Recognition Award, Indiana University President's Award for Teaching Excellence, and Indiana University Trustee Teaching Award. Dr. Chang is the author of several books and has published many articles. She is a frequent presenter at national and international conferences, where she offers expertise based on more than 40 years of working with individuals, couples, and families and teaching undergraduate and graduate courses.

Sheryn T. Scott, Azusa Pacific University

Sheryn T. Scott, Ph.D., Licensed Clinical Psychologist and Marriage and Family Therapist, is Associate Professor at Azusa Pacific University. Dr. Scott serves as the Chair of the Department of Graduate Psychology and is the former Director of Clinical Training. In addition to her experience as an educator, Dr. Scott draws on more than 35 years of experience as a clinician, supervisor, consultant, and trainer. Her clinical work has focused on counseling those who have experienced interpersonal violence and developing interventions for those who are experiencing relationship difficulties. She is the co-author of another book with Valerie Nash Chang and has presented numerous papers, workshops, and posters at national and international conferences.

Carol L. Decker, Indiana University

Carol L. Decker, Ph.D., MSW, MS, is a retired associate faculty member at Indiana University School of Social Work and an assistant research scientist at Indiana University School of Nursing. Her background includes experience in both education and medical social work practice. Her work focuses on intervention programs for cancer survivors of all ages and their families. She has published several journal articles and presented her work at national conferences.
  • NEW Content has been updated and revised to reflect the latest research and findings.
  • NEW Chapter 13 includes a new discussion of ways to monitor the client-practitioner relationship and progress on goals.
  • NEW The text includes references to parts of the DVD (available to accompany the text), which provide examples of using the skills discussed in the chapters.
  • NEW Each chapter focuses on professional competencies, such as the CSWE's Educational Policy and Accreditation Standards, as they relate to the chapter material.
  • NEW Key terms are now highlighted, defined, and included in the new Glossary.
  • NEW Chapter 1 includes sections on the influence of socioeconomic status, life stages, and disability, written to illuminate these important matters and help readers gain deeper understanding of the issues surrounding them.
  • NEW Chapter 2 offers a section on the family systems perspective, which explains the basic concepts behind the theory and also provides insight into the application of the family systems perspective to practice. Chapter 2 also includes a new case with questions related to each of the perspectives addressed in the chapter.
  • NEW Chapter 3, "Values, Ethics, and Legal Obligations," addresses such topics as personal and professional values (and what to do when a conflict between these arises), ethical standards, professional competency and integrity, confidentiality, boundary violations, informed consent, legal obligations, and more.
  • NEW Chapter 4, "Professionalism and Professional Relationships," informs readers on the importance of being professional; maintaining respectful, productive relationships with colleagues in their own and other disciplines; using supervision and consultation appropriately; engaging in career-long learning; advocating for change; and understanding the nature of professional relationships.
  • NEW Chapters 7 through 15 include a new modified problem-based case that helps readers apply chapter concepts to a real-world situation.
  • NEW Chapter 11 now contains a discussion of assessing readiness to change using social cognitive theory.
  • This text helps beginning practitioners in a wide variety of helping professions--including social work, psychology, counseling, marriage and family therapy, pastoral counseling, human services, and related areas--discover fundamental skills and knowledge, as well as the means to apply these skills practically.
  • The authors' unique teaching-learning system helps students effectively transfer the skills they learn in class to real-life settings. The system integrates six steps: reading about the knowledge related to professional practice and the skills and tasks necessary to work effectively with clients; thinking and writing about ideas related to the concepts that are discussed; watching and discussing DVD demonstrations of the appropriate use of helping skills; applying the knowledge and skills to specific case situations; practicing the skills in simulated interviews within small groups; and evaluating student competency--via evaluation tools--immediately after students practice the skills simulated interviews.
  • The book is organized into five sections. Section I, "Foundation," includes chapters covering the information and tasks that must be mastered before beginning to see clients. These building blocks include the importance of self-understanding, major ways of perceiving self and others, values, ethics and legal obligations, and professional relationships and roles. The chapters in Sections II through V describe skills and qualities used by practitioners and strengths and resources contributed by clients. Each of these chapters provides ample opportunities for students to use practice skills.
  • The DVD, available to accompany the text, visually demonstrates how to use skills, from the initial phase to the final phase of work with an individual, family, or group. For your convenience, this DVD is seamlessly integrated with the text.
1. Importance of Self Understanding.
2. Ways of Understanding and Perceiving Others.
3. Values, Ethics, and Legal Obligations.
4. Professionalism and Professional Relationships.
5. Developing Working Relationships.
6. Basic Interpersonal Skills.
7. Opening and Closing a Meeting.
8. Expressing Understanding.
9. Gaining Further Understanding.
10. Developing Deeper Understanding.
11. Assessing Readiness and Motivation.
12. Identifying Key Problems or Challenges.
13. Establishing Goals.
14. Taking Action.
15. Evaluating and Ending Professional Relationships.
Appendix A: Practice Evaluation Scales.
Appendix B: Overall Practice Evaluation Form.

Textbook Only Options

Traditional eBook and Print Options

{{collapseContainerClosed['detail_0'] ? 'Show More' : 'Show Less'}}

  • ISBN-10: 1285018664
  • ISBN-13: 9781285018669
  • STARTING AT $17.49

  • STARTING AT $26.99

  • ISBN-10: 0840028679
  • ISBN-13: 9780840028679
  • Bookstore Wholesale Price $128.25
  • RETAIL $170.95

"This is a thorough discussion of the beginning steps in becoming an effective social worker."

"The best text for teaching interview skills for social work practice, based on twenty years' experience teaching this and every practice course in the BSW curriculum."

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.


Online Instructor's Manual

ISBN: 9781337280068
This detailed manual provides sample syllabi, course guidelines, in-class exercises, and chapter objectives to assist instructors in teaching the course.

Online Test Bank

ISBN: 9781337287869
Organize your course and capture your students' attention with the resources found in the Test Bank, including multiple-choice, true/false, short-answer, and essay questions -- most with answers and page references for each chapter of the text.

Online PowerPoint®

ISBN: 9781337287852
These vibrant Microsoft® PowerPoint® lecture slides for each chapter assist you with your lecture by providing concept coverage using images, figures, and tables directly from the textbook.