Request for consultation

Thanks for your request. You’ll soon be chatting with a consultant to get the answers you need.
{{formPostErrorMessage.message}} [{{formPostErrorMessage.code}}]
First Name is required. 'First Name' must contain at least 0 characters 'First Name' cannot exceed 0 characters Please enter a valid First Name
Last Name is required. 'Last Name' must contain at least 0 characters 'Last Name' cannot exceed 0 characters Please enter a valid Last Name
Institution is required.
Discipline is required.
Why are you contacting us today? is required. 'Why are you contacting us today?' must contain at least 0 characters 'Why are you contacting us today?' cannot exceed 0 characters Please enter a valid Why are you contacting us today?


ADMINISTRATIVE MEDICAL ASSISTING, 7E, is the most comprehensive learning package available for front-office medical assisting, featuring step-by-step procedures for job skills and the development of critical thinking through real-life scenarios. This proven package includes in-depth coverage of essential administrative competencies including professional and career responsibilities, interpersonal communications, records management, written communications, financial administration, and managing the office. Updated to reflect the latest accreditation and certification standards, this robust resource also features new or updated content in every chapter, including the latest requirements for skill competency, technology, insurance regulations and health care reform, and legal compliance essential for medical assistants to succeed as 21st-century allied health professionals.

Linda L. French, Simi Valley Adult School and Career Institute

Linda L. French, CMA-C (AAMA), NCICS, CPC is a Certified Medical Assistant-Clinical Specialist (AAMA), Nationally Certified Insurance and Coding Specialist (NCCT), and Certified Professional Coder (AAPC). Prior to teaching, she worked for 15 years in a variety of physician office settings as a clinical and administrative medical assistant, medical insurance biller, and office manager. In addition to consulting to physicians and providing customized employee training, Ms. French has spent more than a decade teaching allied health courses at community colleges, adult schools, post-secondary institutions, and private corporations through UCSB-Extend.

Marilyn T. Fordney, Ventura College, Ventura, CA

Marilyn Takahashi Fordney, CMA-AC has authored and coauthored over 50 tebooks for two major publishers. In 2004, Administrative Medical Assisting, Fifth Edition won the William Holmes McGuffey Award in Life Sciences from the Text and Academic Authors Association. Fordney continues to give professional lectures and is a member of a number of professional national associations.
  • Extensive, up-to-date coverage of Health Care Reform and its impact on medical assisting, including information on the federal Patient Protection and Affordable Care Act, state insurance exchanges, HITECH, EHR incentive programs, and other new regulations and programs.
  • Extensive new and updated material throughout the text provides current information on essential topics such as electronic medical records, emergency preparedness, office safety, patient-centered medical home, concierge medicine.
  • New Chapter 17, Procedural and Diagnostic Coding, includes in-depth instructions for coding with ICD-10-CM, to give students giving exposure to the latest coding standards.
  • New Chapter 20, Summary of Future Health Care Trends, addresses global, cultural, environmental, political, and socioeconomic influences on health care, as well as future trends and goals to improve health care internationally.
  • Bonus Chapter 21, Seeking a Position as an Administrative Medical Assistant, is available online on the Premium Website at
  • Information on CAAHEP and ABHES competencies has been expanded and updated, and the index now lists key reference terms used by these agencies, as well as terms included in the CMA, RMA, and CMAS exam outlines, making it easy to locate competency-related material.
  • Review questions in each chapter mimic the kinds of questions featured on certification exams, and relevant CMA(AAMA), RMA(AMT), and CMAS(AMT) competencies are listed for each chapter, enabling students to prepare for success as they seek professional certification.
  • More than 80 step-by-step procedures supporting over 100 essential job skills, all correlated to ABHES and CAAHEP competency standards, to help students develop their abilities while preparing for certification success.
  • Icons give quick reference to customer service applications, Health Care Reform, patient education, legal responsibilities, and compliance issues.
  • Stop and Think case scenarios apply chapter material to real-world applications, and help develop students' critical thinking skills.
1. A Career As an Administrative Medical Assistant.
2. The Health Care Environment: Past, Present, and Future.
3. Medicolegal and Ethical Responsibilities.
4. The Art of Communication.
5. Receptionist and the Medical Office Environment.
6. Telephone Procedures.
7. Appointments.
8. Filing Procedures.
9. Medical Records.
10. Drug and Prescription Records.
11. Written Correspondence.
12. Processing Mail and Telecommunications.
13. Fees, Credit, and Collection.
14. Banking.
15. Bookkeeping.
16. Health Insurance Systems and Claim Submission.
17. Procedural and Diagnostic Coding.
18. Office Managerial Responsibilities.
19. Financial Management of the Medical Practice.
20. Summary of Future Health Care Trends.
21. Seeking a Position as An Administrative Medical Assistant (Internet only).

  • ISBN-10: 1133133932
  • ISBN-13: 9781133133933
  • Bookstore Wholesale Price $57.50
  • RETAIL $57.50

Textbook Only Options

Traditional eBook and Print Options

{{collapseContainerClosed['detail_0'] ? 'Show More' : 'Show Less'}}

  • ISBN-10: 1285282884
  • ISBN-13: 9781285282886
  • STARTING AT $18.49

  • ISBN-10: 1133604129
  • ISBN-13: 9781133604129
  • Bookstore Wholesale Price $93.75
  • RETAIL $124.95

  • ISBN-10: 1133133924
  • ISBN-13: 9781133133926
  • Bookstore Wholesale Price $93.75
  • RETAIL $124.95

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.


Instructor Companion Site

ISBN: 9781305859197
Everything you need for your course in one place! This collection of product-specific lecture and class tools is available online via the instructor resource center at You'll be able to access and download materials such as PowerPoint® presentations that coordinate with the text, an instructor’s manual, test and review questions, and more.

Cengage Learning Testing, powered by Cognero® Instant Access

ISBN: 9781305859241
Cengage Learning Testing, powered by Cognero® is a flexible, online system that allows you to import, edit, and manipulate content from the text’s test bank or elsewhere, including your own favorite test questions. Create multiple test versions in an instant or deliver tests from your LMS, your classroom, or wherever you want.

Student Workbook

ISBN: 9781305859180
Designed to help readers retain key chapter content, this resource includes chapter objective questions, key-term definition queries, and problems in multiple choice, fill-in-the-blank, and true-or-false formats.


Student Workbook

ISBN: 9781305859180
Designed to help you retain key chapter content, this resource includes chapter objective questions, key-term definition queries, and problems in multiple choice, fill-in-the-blank, and true-or-false formats.