Administrative Medical Assisting 8th Edition

Linda L. French

  • Copyright 2018
  • Published
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ADMINISTRATIVE MEDICAL ASSISTING features step-by-step procedures designed to help readers develop front-office job skills and critical thinking through real-life scenarios. The eighth edition of this proven resource helps readers to develop key administrative competencies in professional responsibilities, interpersonal and written communications, records management, financial administration, and managing the office. The author focuses on the latest accreditation and certification standards, and features the latest insights on skill competency requirements, electronic technology, insurance regulations (including health care reform and coding), and legal compliance.

Meet the Author

Linda L. French, Simi Valley Adult School and Career Institute

Linda L. French, CMA-C (AAMA), NCICS, CPC is a Certified Medical Assistant-Clinical Specialist (AAMA), Nationally Certified Insurance and Coding Specialist (NCCT), and Certified Professional Coder (AAPC). Prior to teaching, she worked for 15 years in a variety of physician office settings as a clinical and administrative medical assistant, medical insurance biller, and office manager. In addition to consulting to physicians and providing customized employee training, Ms. French has spent more than a decade teaching allied health courses at community colleges, adult schools, post-secondary institutions, and private corporations through UCSB-Extend.

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Features & Benefits

  • Quick-Reference Icons: Found throughout the text, special icons call out important content in customer service applications, electronic health records, health care reform regulations, patient education, legal compliance issues, and even “stop and think” scenarios that help readers apply content to real-world applications.
  • Certification Success: Chapters list relevant CMA (AAMA), RMA (AMT), and CMAS (AMT) competencies, while sample review questions mirror the types featured on certification exams—giving students a healthy chance for success with professional certifications.
  • Mapped Competencies: An easy-to-read table in both the textbook and Instructor Resources ties CAAHEP and ABHES competencies to their locations in the chapter content, and includes figures, procedures, and job skills for each competency. The back-of-the-book index also lists key reference terms used by these agencies, as well as terms included in the CMA, RMA, and CMAS exam outlines, to make locating and applying this material to your course easy.
  • Skill Building Procedures: Designed to correlate with ABHES and CAAHEP competency standards, more than 100 step-by-step procedures that support more than 150 essential job skills help readers develop their abilities while preparing for certification tests.

Table of Contents

Administrative Medical Assisting


1. A Career as an Administrative Medical Assistant.
2. The Health Care Environment: Past, Present, and Future.
3. Medicolegal and Ethical Responsibilities.
4. The Art of Communication.
5. Receptionist and the Medical Office Environment.
6. Telephone Procedures.
7. Appointments.
8. Filing Procedures.
9. Medical Records.
10. Drug and Prescription Records.
11. Written Correspondence.
12. Processing Mail and Electronic Correspondence.
13. The Revenue Cycle: Fees, Credit, and Collection.
14. Banking.
15. Bookkeeping.
16. Procedure Coding.
17. Diagnostic Coding.
18. Health Insurance Systems and Claim Submission.
19. Office Managerial Responsibilities.
20. Financial Management of the Medical Practice.
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Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.


Instructor Companion Site

ISBN: 9781305859197
Everything you need for your course in one place! This collection of product-specific lecture and class tools is available online via the instructor resource center at You'll be able to access and download materials such as PowerPoint® presentations that coordinate with the text, an instructor’s manual, test and review questions, and more.

Cengage Learning Testing, powered by Cognero® Instant Access

ISBN: 9781305859241
Cengage Learning Testing, powered by Cognero® is a flexible, online system that allows you to import, edit, and manipulate content from the text’s test bank or elsewhere, including your own favorite test questions. Create multiple test versions in an instant or deliver tests from your LMS, your classroom, or wherever you want.

Student Workbook

ISBN: 9781305859180
Designed to help readers retain key chapter content, this resource includes chapter objective questions, key-term definition queries, and problems in multiple choice, fill-in-the-blank, and true-or-false formats.


Student Workbook

ISBN: 9781305859180
Designed to help you retain key chapter content, this resource includes chapter objective questions, key-term definition queries, and problems in multiple choice, fill-in-the-blank, and true-or-false formats.