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IT Labworks for A+ Tech Support and Service, 2 terms (12 months), Instant Access 1st Edition

  • Published

Overview

Immerse students into a virtual company’s IT help desk with IT LabWorks. Students will practice in real-life scenarios that employ critical thinking and problem solving skills. Support tickets are assigned and will take them from the server closet and deep into this virtual company. In a maintenance ticket they must configure file and folder sharing in preparation for a new customers training. In another they will set up a high-powered workstation to be used as a test bed with several virtual machines for testing software. When end-user tickets involve troubleshooting hardware and software, students will use the CompTIA troubleshooting model. Students are free to solve a problem or task using reasoning skills; but make wrong decisions that cost time and money, they will be coached with various degrees of support. Prepare your students for the workforce with real-world practice and application.

  • 40 help desk scenarios.
  • Real life application in a virtual office simulation.
  • Aligns to CompTIA A+ objectives.
  • Best Selling A+ ebook included (Andrews/ A+ Guide to Managing and Maintaining Your PC, Eighth Edition).
  • Real life safe practice and application.
  • Develop problem solving and critical thinking skills.
  • Prepare students for what they will face in the real world.
40 interactive help desk ticket assignments covering:
Cables and Connectors.
Devices and tools.
Form Factors and Power Connectors.
Set up a computer.
Configure a computer.
Install an external device to hold multimedia data.
Power Options.
Local Printer installation.
Network Printer installation.
Training for good customer relationships I.
Training for good customer relationships II.
Training for good customer relationships III.
Motherboards.
Memory upgrade.
Aero setup.
Expansion cards.
Video port.
Upgrade to Windows 7.

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

FOR INSTRUCTORS

Instructor's Companion Web Site

ISBN: 9781305266629
Everything you need for your course in one place! This collection of product-specific lecture and class tools is available online via the instructor resource center at www.cengage.com/login. You'll be able to access and download materials such as PowerPoint presentations, images, instructor’s manual, videos, and more.

Lab Manual for Andrews' A+ Guide to Software, 9th

ISBN: 9781305266568
The Laboratory Manual is a valuable tool designed to enhance your lab experience. Lab activities, objectives, materials lists, step-by-step procedures, illustrations, and review questions are commonly found in a Lab Manual.

Cengage Learning Testing, powered by Cognero®, 2 terms (12 months) Instant Access

ISBN: 9781305271005
Cengage Learning Testing, powered by Cognero® is a flexible, online system that allows you to import, edit, and manipulate content from the text’s test bank or elsewhere, including your own favorite test questions; create multiple test versions in an instant; and deliver tests from your LMS, your classroom, or wherever you want.

FOR STUDENTS

Lab Manual for Andrews' A+ Guide to Software, 9th

ISBN: 9781305266568
The Laboratory Manual is a valuable tool designed to enhance your lab experience. Lab activities, objectives, materials lists, step-by-step procedures, illustrations, and review questions are commonly found in a Lab Manual.