Written by best-selling author and instructor Jean Andrews, this edition maps fully to CompTIA's new 2006 A+ Exam objectives. This full-color guide is designed to be the most complete, step-by-step book available for learning the fundamentals of supporting and troubleshooting computer hardware and software. Video clips are available on the accompanying CD so readers can watch the author bring concepts and technical topics to life via live demonstrations.

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What's New

  • New chapter on security covers securing a computer or small network, and includes extensive coverage on how to rid a system of malicious software.
  • New chapter on professionalism helps students become more customer focused and teaches new communication skills.

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