Request for consultation

Have a specific question or not sure where to start? Fill out the form below and we'll put you in touch with our best rockstar consultant to answer your questions

{{formPostErrorMessage.message}} [{{formPostErrorMessage.code}}]
First Name is required. 'First Name' must contain at least 0 characters 'First Name' cannot exceed 0 characters Please enter a valid First Name
Last Name is required. 'Last Name' must contain at least 0 characters 'Last Name' cannot exceed 0 characters Please enter a valid Last Name
Institution is required.
Discipline is required.
Why are you contacting us today? is required. 'Why are you contacting us today?' must contain at least 0 characters 'Why are you contacting us today?' cannot exceed 0 characters Please enter a valid Why are you contacting us today?

Overview

Written by best-selling author and instructor Jean Andrews, this edition maps fully to CompTIA's new 2006 A+ Exam objectives. This full-color guide is designed to be the most complete, step-by-step book available for learning the fundamentals of supporting and troubleshooting computer hardware and software. Video clips are available on the accompanying CD so readers can watch the author bring concepts and technical topics to life via live demonstrations.

Jean Andrews,

Jean Andrews has more than 30 years of experience in the computer industry, including more than 13 years in the college classroom. She has worked in a variety of businesses designing, writing, and supporting application software; managing a PC repair help desk; and troubleshooting wide area networks. She has written numerous books on software, hardware, and the Internet, including the bestselling A+ GUIDE TO MANAGING AND MAINTAINING YOUR PC, 8th Edition, and A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING, Sixth Edition. She lives in north Georgia.
  • New chapter on security covers securing a computer or small network, and includes extensive coverage on how to rid a system of malicious software.
  • New chapter on professionalism helps students become more customer focused and teaches new communication skills.
  • Maps fully to CompTIA's 2006 A+ Exams
  • A+ Table of Contents provides quick reference to all A+ material
  • All content on installation, configuration, maintenance, and troubleshooting has been updated and made current. New content includes scanners, as well as setting up, securing and using a wireless LAN.
  • A+ certification icons and A+ Tips highlight all of the material related to the exams, so students can pay close attention to pertinent information.
  • Includes extensive pedagogical features, such as A+ Exam Tips, Applying Concepts, Key Terms, Reviewing the Basics, Thinking Critically, Hands-On Projects, and Real Problems, Real Solutions.
1. Introducing Hardware
2. Introducing Operating Systems
3. PC Repair Fundamentals
4. Form Factors and Power Supplies
5. Processors anc Chipsets
6. Motherboards
7. Upgrading Memory
8. Hard Drives
9. Installing and Supporting I/O Devices
10. Multimedia Devices and Mass Storage
11. Installing Windows 2000/XP
12. Maintaining Windows 2000/XP
13. Supporting Windows 2000/XP Users and Their Data
14. Troubleshooting Windows 2000/XP Startup
15. Windows 9x/ME Commands and Startup Disk
16. Supporting Windows 9x/ME
17. PCs on a Network
18. PCs on the Internet
19. Securing your PC and LAN
20. Notebooks, Table PCs, and PDAs
21. Supporting Printers and Scanners
22. The Professional PC Technician
Appendices
A.How an OS Uses System Resources
B.Electricity and Multimeters
C.Supporting SCSI and Legacy Devices
D.Disassembling a Notebook
E.Introducing Linux
F.Introducing the Mac OS
G.Supporting Windows NT Workstation
H.CompTIA List of Acronyms.

Textbook Only Options

Traditional eBook and Print Options

{{collapseContainerClosed['detail_0'] ? 'Show More' : 'Show Less'}}
z

  • ISBN-10: 1133477402
  • ISBN-13: 9781133477402
  • STARTING AT $27.49

  • ISBN-10: 0619217588
  • ISBN-13: 9780619217587
  • Bookstore Wholesale Price $149.25
  • RETAIL $198.95

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

FOR INSTRUCTORS

Lab Manual

ISBN: 9781133135104
The LabManual is a valuable tool designed to enhance your lab experience. Lab activities, objectives, materials lists, step-by-step procedures, illustrations, and review questions are commonly found in a Lab Manual.

Instructor's Resource CD-ROM

ISBN: 9781133135111
The Instructor Resources commonly includes PowerPoint presentations for each core textbook chapter, computerized test bank, Instructor's Manual, and other text-specific resources.

LabConnection Standard Enterprise Solution for A+ Guide to Managing and Maintaining Your PC

ISBN: 9781133728191
With powerful computer-based exercises, simulations and in-depth remediation capabilities, LabConnection™ provides a uniquely integrated supplement to hands-on A+ PC Repair courses, and can be used both as a virtual lab and homework assignment tool. The system provides automatic grading and student record maintenance. LabConnection supports Cengage Learning's A+ Guide to Managing and Maintaining Your PC textbook and the CompTIA's A+ certification exams, and offers students remediation towards both. LabConnection is also available on DVD.

CourseMate 2 terms (12 Months) Instant Access

ISBN: 9781133135524
Many of our print offerings are also available in digital formats on www.CengageBrain.com. This eBook will contain downloaded chapter PDFs of the entire book for viewing on your computer with highlighting and search capabilities.

CourseMate, 2 terms (12 months) Instant Access

ISBN: 9781133135494
Interested in a simple way to complement your text and course content with study and practice materials? Cengage Learning's PC Repair] CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Watch student comprehension soar as your class works with the printed textbook and the textbook-specific website. [PC Repair] CourseMate goes beyond the book to deliver what you need!

Instructor's Resource CD-ROM

ISBN: 9781133135289
The Instructor Resources commonly includes PowerPoint presentations for each core textbook chapter, computerized test bank, Instructor's Manual, and other text-specific resources.

CourseMate, 2 terms (12 months) Instant Access

ISBN: 9781133135463
Interested in a simple way to complement your text and course content with study and practice materials? Cengage Learning's [PC Repair] CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Watch student comprehension soar as your class works with the printed textbook and the textbook-specific website. [PC Repair] CourseMate goes beyond the book to deliver what you need!

LabConnection, 2 terms (12 months) Instant Access Code for A+ Guide to Managing and Maintaining Your PC

ISBN: 9781133728221
With powerful online exercises, simulations and in-depth remediation capabilities, LabConnection™ provides a uniquely integrated supplement to hands-on A+ PC Repair courses, and can be used both as a virtual lab and homework assignment tool. The system provides automatic grading and student record maintenance. LabConnection supports Cengage Learning's A+ Guide to Managing and Maintaining Your PC textbook and the CompTIA's A+ certification exams, and offers students remediation towards both. LabConnection, by dti Publishing, is a system that enables exercises and labs to be embedded within the curriculum and instruction. The system is designed for instructor led learning but can also be built into a distance learning course. LabConnection is also available on DVD and as an institutional version with full learning management capabilities.

ExamConnection 1 term (6 months) Instant Access

ISBN: 9781305662988
This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ GUIDE TO MANAGING AND MAINTAINING YOUR PC closely integrates the CompTIA A+ Exam objectives to prepare students for the 220-801 and 220-802 certification exams. The new Eighth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage students to learn by doing. Supported by a wide range of supplemental resources to enhance learning—including innovative instructional tools, interactive exercises and activities, and online study guides—this proven text offers students an ideal way to prepare for success as a professional PC repair technician.

FOR STUDENTS

Lab Manual

ISBN: 9781133135104
The Lab Manual is a valuable tool designed to enhance your lab experience. Lab activities, objectives, materials lists, step-by-step procedures, illustrations, and review questions are commonly found in a Lab Manual.

LabConnection Standard Enterprise Solution for A+ Guide to Managing and Maintaining Your PC

ISBN: 9781133728191
With powerful computer-based exercises, simulations and in-depth remediation capabilities, LabConnection™ provides a uniquely integrated supplement to hands-on A+ PC Repair courses, and can be used both as a virtual lab and homework assignment tool. The system provides automatic grading and student record maintenance. LabConnection supports Cengage Learning's A+ Guide to Managing and Maintaining Your PC textbook and the CompTIA's A+ certification exams, and offers students remediation towards both. LabConnection is also available on DVD.

CourseMate 2 terms (12 Months) Instant Access

ISBN: 9781133135524
Cengage Learning's CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Maximize your course success with the integrated eBook and chapter-specific learning tools that include flashcards, quizzes, videos, and more in your CourseMate. Key Features: Interactive eBook, Engagement Tracker, Learning Objectives, Tutorial Quizzes, Glossary and Flashcards, and Web Links and References.

CourseMate, 2 terms (12 months) Instant Access

ISBN: 9781133135494
Cengage Learning's CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Maximize your course success with the integrated eBook and chapter-specific learning tools that include flashcards, quizzes, videos, and more in your CourseMate. Key Features: Interactive eBook, Engagement Tracker, Learning Objectives, Tutorial Quizzes, Glossary and Flashcards, and Web Links and References.

CourseMate, 2 terms (12 months) Instant Access

ISBN: 9781133135463
Cengage Learning's CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Maximize your course success with the integrated eBook and chapter-specific learning tools that include flashcards, quizzes, videos, and more in your CourseMate. Key Features: Interactive eBook, Engagement Tracker, Learning Objectives, Tutorial Quizzes, Glossary and Flashcards, and Web Links and References.

LabConnection, 2 terms (12 months) Instant Access Code for A+ Guide to Managing and Maintaining Your PC

ISBN: 9781133728221
With powerful online exercises, simulations and in-depth remediation capabilities, LabConnection™ provides a uniquely integrated supplement to hands-on A+ PC Repair courses, and can be used both as a virtual lab and homework assignment tool. The system provides automatic grading and student record maintenance. LabConnection supports Cengage Learning's A+ Guide to Managing and Maintaining Your PC textbook and the CompTIA's A+ certification exams, and offers students remediation towards both. LabConnection, by dti Publishing, is a system that enables exercises and labs to be embedded within the curriculum and instruction. The system is designed for instructor led learning but can also be built into a distance learning course. LabConnection is also available on DVD and as an institutional version with full learning management capabilities.

ExamConnection 1 term (6 months) Instant Access

ISBN: 9781305662988
This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ GUIDE TO MANAGING AND MAINTAINING YOUR PC closely integrates the CompTIAA+ Exam objectives to prepare you for the 220-801 and 220-802 certification exams. The new Eighth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage you to learn by doing. Supported by a wide range of supplemental resources to enhance learning—including innovative tools, interactive exercises and activities, and online study guides—this proven text offers an ideal way to prepare you for success as a professional PC repair technician.