A+ Guide to IT Technical Support (Hardware and Software) 9th Edition

Jean Andrews

  • © 2017
  • Published
  • Previous Editions 2014
  • 1119 Pages


This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ Guide to IT Technical Support, Ninth Edition closely integrates the CompTIA A+ Exam objectives to prepare students for the 220-901 and 220-902 certification exams. The new Ninth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair and information technology. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage students to learn by doing. The new edition features more coverage of updated hardware, security, virtualization, new coverage of cloud computing, Linux and Mac OS, and increased emphasis on mobile devices. Supported by a wide range of supplemental resources to enhance learning with Lab Manuals, CourseNotes, online labs and the optional MindTap that includes labs, certification test prep and interactive exercises and activities, this proven text offers students an ideal way to prepare for success as a professional IT support technician and administrator.

Meet the Author

What's New

  • Hardware and software coverage aligned to CompTIA A+ certification exam.
  • An extensive collection of supplemental resources enhance teaching and learning. Highlights include Lab Manuals, CourseNotes, Online Labs and MindTap that includes online labs, certification test prep and interactive exercises and activities.
  • Extensive updates to reflect the new organization and content of the CompTIA A+ certification exams, helping students to prepare for success on the 220-901 and 220-902 exams.
  • Features new coverage of Windows 8/8.1. New coverage of Linux and Mac OS.
  • More extensive coverage of mobile devices and mobile operating systems (Android, iOS, and Windows). Integrated coverage of notebooks/laptops in every chapter.
  • Features more coverage of security, basic cloud computing, and virtualization.
  • Features coverage of new topics for the 220-901 exam, such as updated hardware including UEFI firmware, new processors, sockets, display devices, virtual printing, wearable technologies, phablets and mobile device accessories, and digital security enhancements.
  • Includes topics new for the 220-902 exam, such as Microsoft® Windows® 8/8.1, light coverage of Linux and Mac OS, Linux commands, troubleshooting Linux, Mac OS startup and errors, basic cloud concepts, mobile operating systems (Android, iOS, and Windows) mobile security, synchronizing data and troubleshooting theory and applications.

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Each MindTap product offers the full, mobile-ready textbook combined with superior and proven learning tools at one affordable price. Students who purchase digital access can add a print option at any time when a print option is available for their course.

This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.

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