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Rachelle Hall — Glendale Community College

With approximately 1,900 students each semester, SAM provides GCC the ability to assess equally across the curriculum and gives the students the ability to have immediate feedback on all their work.

I am a full-time instructor at Glendale Community College (GCC) in Glendale, Arizona in the Business and Information Technology Department. I teach multiple disciplines including CIS, Business and Microsoft Technology.

I have been teaching at GCC for 15 years and have served in many roles outside of my residential faculty role, including Interim Dean of Strategic Planning and Projects, Acting Department Chair in Business and Information Technology, and Director of Assessment and Review, Occupational Program Director for Intro. to Computer Information Systems and Microsoft Technology.

Our college has been using SAM as our digital assessment program for over 13 years. We use SAM for all of our computer courses and Microsoft Office courses. With approximately 1,900 students each semester, SAM provides GCC the ability to assess equally across the curriculum and gives the students the ability to have immediate feedback on all their work. With the features in SAM applied, students can use hands-on simulation for continued progress on student learning outcomes.

Because SAM has been so successful at our institution, we also adopted it for our college-wide assessment of technology literacy. We use the course-level final exam to assess at the college level. A cohort of students is determined by our research department and includes approximately 250 students from any of the sections. I look forward to the opportunity to share with other institutions the benefits of SAM for faculty and, most importantly, how SAM can participate in the improvement of student learning outcomes.

I hold a Bachelor's degree from Ottawa University as a dual major of Business Administration and Management, and I earned my Master's degree from Northern Arizona University in Public Administration. In addition, I have completed several Microsoft certifications, including MCPS, MCSE, MCSA, MCDBA, MOS, MCDST and MOS.

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