Making Surveys Work for Your Library: Guidance, Instructions, and Examples, 1st Edition

  • Robin Miller
  • Kate Hinnant
  • Published By: Libraries Unlimited
  • ISBN-10: 1440861080
  • ISBN-13: 9781440861086
  • DDC: 025.5
  • 128 Pages | eBook
  • Original Copyright 2019 | Published/Released April 2019
  • This publication's content originally published in print form: 2019

  • Price:  Sign in for price



Library listservs and websites are littered with examples of surveys that are too long, freighted with complex language, and generally poorly designed. The survey, however, is a widely used tool that has great potential if designed well. Libraries can implement surveys for a variety of purposes, including planning, program evaluation, collection development, and space design. This book offers librarians a contemporary and practical approach to creating surveys that answer authentic questions about library users. The authors have experience designing, deploying, and analyzing quantitative and qualitative data from large-scale, web-based user surveys of library patrons as well as smaller survey instruments targeted to special populations. Here, they offer library professionals a guide to developing-and examples of-concise surveys that gather the data they need to make evidence-based decisions, define the scope of future research, and understand their patrons.

Table of Contents

Front Cover.
Half Title Page.
Title Page.
Copyright Page.
1: The Value of Surveys, and Why They're Hard to Get Right.
2: Planning a Library Survey.
3: Survey Methods That Work for Libraries.
4: Scopes of Experience.
5: Writing Survey Questions.
6: Survey Populations.
7: Survey Distribution.
8: Analysis of Results.
9: Taking Action.
Appendix A: Sample Demographic Questions.
Appendix B: Sample Questions About Services.
Appendix C: Sample Questions About Spaces.
Appendix D: Sample Questions About Communication.
Appendix E: Sample Questions About Collections.
Appendix F: Sample Programming Questions.
Appendix G: Additional Resources.
About the Authors.