Customer Service in Academic Libraries, 1st Edition

  • Stephen Mossop
  • Published By: Chandos Publishing
  • ISBN-10: 1780634390
  • ISBN-13: 9781780634395
  • DDC: 027.7
  • Grade Level Range: College Freshman - College Senior
  • 200 Pages | eBook
  • Original Copyright 2015 | Published/Released April 2016
  • This publication's content originally published in print form: 2015

  • Price:  Sign in for price

About

Overview

This title defines the role of customer service in the academic library, focusing on how to build relationships, meet customer needs, develop people, measure impact, and more. It also includes a series of case studies giving practical examples from professionals.

Table of Contents

Front Cover.
Half Title Page.
Other Frontmatter.
Title Page.
Copyright Page.
Dedication.
Contents.
List of Figures.
List of Abbreviations.
About the Editor.
About the Contributors.
Acknowledgments.
Introduction.
1: “Customer Service”—What's the Big Deal?.
2: Staffing the Front Line.
3: Marshalling a Century of Experience: Customizing Services for the Next Generation of Users.
4: Customer Service in a 24/7 Environment: The Exeter Experience.
5: Customer Service at Victoria University, St. Albans Campus Library.
6: Innovations in User Services at Sabancı University Information Center.
7: Library Services for Falmouth University and the University of Exeter, Penryn Campus: Listening to Our Customers in a Shared Services Environment.
8: Where Next for the “Front Line”?.
Bibliography.
Index.